Customer Success Manager
Brenntag Mid-South, LLC —Charleston, SC
- Full-time
- Bachelor's degree
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
7d
Manager, National Accounts
Pure Fishing —Charleston, SC
- Full-time
- 7 years
- Mid-level
- Bachelor's degree
Quick Apply
Sales Manager (Account Executives) - 100% Remote - North America
Hostaway —Charleston, SC
- Full-time
- Remote
- 5 years
- Analysis skills
- Supervising experience
- Opportunities for advancement
Quick Apply
Technical Account Manager
Varonis —Charleston, SC
- Remote
- Salesforce
- Research
- Mid-level
Account Manager - State Farm Agent Team Member
Perry Metzler - State Farm Agent —Charleston, SC
- $40,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Caitlan Schanne - State Farm Agent —Ladson, SC
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- 401(k)
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Windy Plank - State Farm Agent —Charleston, SC
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Will Gaissert - State Farm Agent —Summerville, SC
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Henry Gordon - State Farm Agent —Summerville, SC
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Director of Operations/Service Manager
babas charleston —Charleston, SC
Develop and implement new business SOPs ie team training, team tools, station ops, guest experience, menu role outs, physical station ergonomics.
$85,000 - $105,000 a year
Quick Apply
10d
Patient Scheduling Call Center Agent - PART TIME
HCA Healthcare Trident Hospital —Charleston, SC
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply
11d
Customer Success Director
Impact.com —Columbus, OH
Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience. You will develop strategic, goal-driven account plans and processes…
$110,000 - $135,000 a year
Quick Apply
11d

Show more jobs in cities nearby

I want to receive the latest job alert for customer success manager in charleston sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near charleston sc

Customer Success Manager

Brenntag Mid-South, LLC -
Charleston, SC

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Paid parental leave
Health insurance
401(k)
On-the-job training
Parental leave
Employee assistance program

Qualifications

Customer communication
Employee relationship building
Sales management systems proficiency
Customer support
CRM system proficiency

Full Job Description

Your Role

The Regional Customer Success Manager is responsible for managing a team of Customer Service Representatives and Customer Success Managers, bridging the gap between the customer and our organization. The principal objective of this role is to ensure that each touchpoint across the customer journey is engaging, efficient, and effective, while supporting the strategic direction of the business and growth strategies. This role will report to the Director of Customer Service and assist in implementing policies and procedures to positively impact overall team efficiencies. In addition, this role is responsible for leading positive changes across the organization to enhance the Customer Experience through the aligned development and implementation of organizational standards. The Regional Manager is expected to drive Service Excellence through individual accountability, action-based leadership to inspire and support our We Care culture and driving change to ensure a customer focused governance.

The Regional Customer Service Manager is responsible for establishing, developing, and maintaining positive working relationships with internal stakeholders, their team, and the customer. Excellent communication and leadership skills are essential to this role, along with the ability to motivate employees to consistently reach higher levels of performance and achievement.

Responsibilities

Regional Responsibilities: Responsible for driving measurable improvements to increase service metrics (customer health, customer satisfaction, overall customer experience) and financial outcomes (billing accuracy, upsells, net retention), while remaining aligned with organizational business objectives.
Data Management Skills: Responsible for data-driven decision making and real-time account intelligence (at scale) to provide teams across specified region with key insights needed to improve the customer experience efficiently and effectively.
Leadership: Ability to focus on the process not just the outcomes to maintain motivation across the team and skillfully balance expected results with acknowledgement and celebration of the process. Must be able to continually embrace an evolutionary approach, seeking new methods to improve individual and team performance, while adopting best practices to align with employee strengths.
Communication: Responsible for effective communication, both internally and externally. The Regional Customer Success Manager will establish and enforce processes to create fewer touch points for the customer to successfully receive pertinent information. Responsible for establishing and supporting defined processes for consistent, clear, and timely communication from our Customer Service team to the customer. This role is responsible for driving effective cross-collaboration, with internal stakeholders, external ecosystem and customers, a vital function to collective success.
Development: Responsible for both leading and assigning training, performance reviews and employee development as it relates to the team's needs and goals.

Your Profile

Education & Experience

10+ years of Customer Service experience.
4+ years in a leadership capacity, while leading teams of 20 or more.
Bachelor’s degree preferred or equivalent education and experience.
Experience working on transformational programs or Change Management initiatives
Graduate degree in business, management, social science (or related field) preferred
Proven track record building customer centric teams and Customer Support/Success technology domain knowledge preferred
Order to Cash experience (PO to invoice), ERP expertise and an understanding of integrated technologies.
CRM Experience required, preferably Salesforce.
Bachelor's Degree in Business or related field.
Experience in/demonstrated knowledge of Customer Service best in class practices and industry benchmarks

Our Offer

We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Paid parental leave
Education assistance program
Employee assistance program
Various healthcare plan options as well as 401(k)

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [email protected] (phone, tty, fax, email, etc.).

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team

Quick Apply

Refine Your Search

customer success manager jobs in charleston sc

Customer Success Manager

Manager, National Accounts

Sales Manager (Account Executives) - 100% Remote - North America

Technical Account Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for customer success manager in charleston sc

Explore jobs in more locations

Your Role

Responsibilities

Your Profile

Our Offer

Brenntag TA Team

Job Seeker Tools

Employer Tools

Browse

Stay Connected