Top 12 It support team leader Jobs in Charlestown, In

IT Specialist
Communications Test Design Inc —Charlestown, IN
- Full-time
- 18 years or older
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
3d
Technical Support Specialist – HVAC - REMOTE
GE Appliances —Louisville, KY
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Tech Support Analyst - Warehouse
Fanatics Commerce —Louisville, KY
- Google Workspace
- Mid-level
- Windows
Quick Apply
1d
IT Infrastructure Specialist
The Chemours Company —Louisville, KY
- $73,947 - $115,542 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Employee stock purchase plan
1d
Enterprise Technical Support Analyst
Waystar —Louisville, KY
- Full-time
- Microsoft Outlook
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
Technical Support Specialist
Waystar —Louisville, KY
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
10d
Client Support Advocate - Claims Management
Waystar —Louisville, KY
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Customer Systems Advocate
Fortna Systems, Inc. —Prospect, KY
- $66,100 - $99,200 a year
- Full-time
- 5 years
- Mid-level
- US work authorization
Quick Apply
Senior Product Service Specialist – Water Heaters (Remote – US Only – Must Reside in the Central or Eastern Time Zone)
GE Appliances —Louisville, KY
- Weekends as needed
- Up to 50% travel
- 5 years
- High school diploma or GED

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Technical Support Specialist – HVAC - REMOTE
GE Appliances —Louisville, KY
Customer-Focused Communication: Effectively communicates technical information to contractors, distributors, and end users, translating complex concepts into…
Senior Product Service Specialist – Water Heaters (Remote – US Only – Must Reside in the Central or Eastern Time Zone)
GE Appliances —Louisville, KY
Trade certification, plumbing or HVAC-related license, gas certification, electrical troubleshooting certification, or other job-relevant technical credential.

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IT Specialist

Communications Test Design Inc -
Charlestown, IN

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Job Details

Full-time
3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Life insurance
Prescription drug insurance

Qualifications

Non-technical user support
Customer communication
Confidential information handling
Managing clients in a customer support role
Internal employee customer service
Desktop (troubleshooting support)
Network protocols
Networking equipment (troubleshooting support)
macOS
Desktop administration

Full Job Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

As a member of the CTDI Tech Support team you will work to support the plant and provide computing support and related services to internal customers.

1st Shift: 8:00AM - 4:30PM, Monday-Friday

Responsibilities

Work as an advocate and facilitator on behalf of CTDI customers. Diagnose and resolve complex technical problems with computing hardware, software, and network services.
Act as point of contact to clients for CTDI management and employee requests, incidents, managing internal escalation.
Vendor management and customer communication for a given request.
Specialize in order management and fulfillment, working to issue and track occurrences within the STB plant.
Provide expert level consultation and support to the plant on data, voice and video integrated services.
Participate on various internal teams to support and onboard newly employed colleagues in the plant.
Working with IT Support service owners and managers, create support-level documentation and web content about service offerings and supported technologies.
Participate in documentation creation related to CTDI’s IT processes and procedures, both for internal and external use. Act as project support on various Client Services projects; participate on campus project teams, task forces, and user groups.
Work with other units in IT and with local support providers to implement and support computing standards; maintain expert knowledge of CTDI’s supported computing technologies.
Attend trainings, conferences and seminars and complete internal and external training programs to develop and improve management and technical skills.
Institute protocols for the use of IT across departments and projects.
Provide advice on the most suitable IT choices.
Provide technical support or training for systems and networks.
Act as link between end users and higher level support.
Install and configure software and hardware (printers, network cards etc.).
Monitor system and network performance.
Perform troubleshooting, repairs and data restoration.
Performance maintenance activities (e.g. backups).
Maintain licenses and upgrade schedules.
Collaborate with other professionals to maintain standards and functionality.

Required Experience

Strong proven experience supporting a MacOS workstation environment.
Knowledge of Layer 2 networking (local area network).
Familiarity with network switches and patch panels.
Ability to trace network lines.
Strong customer service orientation and excellent interpersonal and verbal and written communications skills.
Ability to present technical materials clearly to both technical and non-technical audiences.
Ability to work with a wide variety of customers and colleagues, delivering exemplary technical support, and to work independently and as part of a team.
Ability to maintain confidentiality of sensitive materials.
Demonstrated ability to prepare written documentation suitable for Corporate use is desirable. Experience with CTDI’s manufacturing environment with supported desktop and network applications desirable.
Experience in Telecommunications remains a plus.

Education

Bachelor’s degree or an equivalent combination of education and experience, preferably in an academic computing environment.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

Weekly pay every Thursday
Monthly Incentive Bonus
Positive, team-oriented, inclusive workplace
Health, Dental, Vision, & Prescription Coverage
Paid holidays, vacation, & sick/personal time

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Employee assistance program
Flexible spending account
Tuition reimbursement

Work Authorization

United States (Required)
Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [email protected] (mailto:[email protected]).

CA Residents only click here (https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:db2106a6-e8ab-42ad-b500-5e24f0240e6e) to view CTDI's California Privacy Notice Agreement.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it support team leader jobs in charlestown, in

IT Specialist

Technical Support Specialist – HVAC - REMOTE

Tech Support Analyst - Warehouse

IT Infrastructure Specialist

Enterprise Technical Support Analyst

Technical Support Specialist

Client Support Advocate - Claims Management

Customer Systems Advocate

Senior Product Service Specialist – Water Heaters (Remote – US Only – Must Reside in the Central or Eastern Time Zone)

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