Top 1089 Customer service representative Jobs in Charlestown, Ma

Administrative Assistant - Customer Service Support
Robert Reiser & Company, Inc —Canton, MA
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Customer Service Representative
JOH —Billerica, MA
- From $40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Entry Level Verizon Customer Service Representative
Beacon Edge Strategies —Revere, MA
- $40,000 - $50,000 a year
- Full-time
- Background check
- Residential
- Driver's License
Quick Apply
3d
Entry Level Account Manager
Confidential —Watertown, MA
- $50,000 - $60,000 a year
- Full-time
- Background check
- No experience needed
- Office
- 401(k)
- Professional development assistance
Quick Apply
10d
Customer Service Representative part time
Hire Partnership LLC —Boston, MA
- $21 - $24 an hour
- Contract
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
1d
Customer Service Representative
E-ZPass MA/TransCore —Boston, MA
- $18 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
2d
Client Service Associate
Winston Flowers —Boston, MA
- $25 - $28 an hour
- Full-time
- Background check
- Hospitality
- Sales
- Paid training
- Health savings account
Quick Apply
Customer Service Representative
E-ZPass MA/TransCore —Saugus, MA
- $18 an hour
- Temporary
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
10d
Sales & Customer Service Representative – Boston, MA (Full-time)
Cube Group Inc —Boston, MA
- $1,100 - $1,500 a week
- Full-time
- Background check
- Sales
- Customer service
- Flexible schedule
Quick Apply
Customer Service/Scheduling Coordinator
Yankee Pest Control —Medford, MA
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative
National Seating & Mobility, Inc. —Wilmington, MA
- $20 an hour
- Computer literacy
- Office
- High school diploma or GED
- Disability insurance
- Tuition reimbursement
Quick Apply
10d
Inside Customer Service Newton MA
Greenhow Inc —Newton, MA
- $20 - $30 an hour
- 8 hour shift
- Computer literacy
- Office
- Residential
- Paid training
- Health insurance
Quick Apply
11d
Remote Customer Support Administrator
Qureos Inc —Boston, MA
- $30 - $40 an hour
- Full-time
- Remote
- Google Workspace
- Mid-level
- Communication skills
2d
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Virtual Consumer Service Representative
Lifetime Brands —Medford, MA
- $16 - $17 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
10d
Client Service Representative
Mr. Handyman of Greater Newton —Auburndale, MA
- $32 - $38 an hour
- Part-time
- Hybrid work
- Google Workspace
- Office
- Entry level
- Paid time off
- Professional development assistance
Quick Apply
4d
Client Relationship Specialist - Hingham, MA
Charles Schwab —Hingham, MA
- $29.38 - $42.07 an hour
- Office
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
1d
Customer Service Representative I
Massachusetts Property Insurance Underwriting Association —Boston, MA
- $52,800 - $79,800 a year
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Success Representative
Reliable Respiratory —Woburn, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
2d
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply

I want to receive the latest job alert for customer service representative in charlestown, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near charlestown, ma

Client Services Associate jobs in Boston, MA

Customer Support Representative jobs in Quincy, MA

Customer Service Representative jobs in Boston, MA

Customer Service Representative jobs in Wilmington, MA

Customer Service Representative jobs in Billerica, MA

Administrative Assistant jobs in Canton, MA

Customer Success Manager jobs in Woburn, MA

Customer Service Representative jobs in Saugus, MA

Support Coordinator jobs in Boston, MA

Behavioral Health Associate jobs in New York, NY

Client Services Associate jobs in Charlottesville, VA

Youth Services jobs in Philadelphia, PA

Client Services Associate jobs in San Diego, CA

Client Associate jobs in New York, NY

Client Services Associate jobs in Selden, NY

Client Services Associate jobs in Falls Church, VA

Associate Degree jobs in Los Angeles, CA

Customer Support Representative jobs in Eloy, AZ

Customer Support Representative jobs in Butler, PA

Customer Service jobs in Lafayette, IN

Administrative Assistant - Customer Service Support

Robert Reiser & Company, Inc -
Canton, MA

Quick Apply

Job Details

Full-time

Qualifications

Customer follow-ups
Communication with suppliers
Customer communication
Filing
Employee relationship building
Vendor communication
Presentation creation
Productivity software
Ordering supplies
Sales follow-up

Full Job Description

Description: Administrative Assistant - Customer Service SupportPackaging Installation Service Coordinator
Canton, MAOn-Site Required

About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers.

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
Every customer contact will result in an improved relationship with that customer.
We will continuously strive to strengthen our supplier partnerships.
We will encourage our fellow employees to reach their potential.
Therefore, we will earn a fair profit and ensure our future.

Position Overview

The Packaging Installation Administrator is a well-organized, highly motivated individual that provides administrative support to one of our Service Managers and a team of Field Service Technicians. This person must have an outgoing, upbeat demeanor along with the ability to “take charge” of the administrative workflow within our Service Department.

This person will help support installation technicians by collectively planning, developing and communicating with sales, customers, technicians and more for their onsite tests, field installations, commissioning and training.

Essential Skills:

Proficiency with all Microsoft Office applications, including PowerPoint.
Attention to detail is mandatory.
Excellent communication skills.
Strong organizational skills.
Self-direction and resourcefulness.
Organized, personable and can-do attitude.

Requirements:

Open new installation case in CRM for new packaging machine orders.
Create utility letters from templates for manager’s review.
Send ‘Congratulations’ email to customers and salesmen with utility letters.
Follow up on delivery of spare parts, printers, labelers to ensure they will be in Canton prior to machine arrival.
Hold regular meetings with sales and finance to check for deposit status.
Follow up with Sales team to address machines with no deposit.
Once machine is at Reiser – call Salesmen, and customers to coordinate delivery and installation– UFC.
Schedule outside vendors to support our customer installations.
Work with Regional Service and installation Managers to schedule technician.
Set up detailed installation schedule in CRM.
Run Scheduling meeting.
Send out CRM schedule to company on Friday afternoon.
Send technicians job ticket information with assignments Friday afternoon.
Provide support to the techs on site by ordering parts and creating quotes in our ERP system.
Work with purchasing and suppliers on lead time for parts and assist with coordinating delivery.
Send Electronic manuals and supporting documentation to technicians and customers.
Assist with approval process of vendor payments for installations completed.
Verify that the technicians are sending in the ‘Thank you’ email and follow up with techs as needed.
Verify technicians are uploading completed job tickets, machine settings and installation checklist to CRM and follow up with techs as needed.
Make sure that the installation is properly documented and that we receive Machine Setup Sheets that clearly outline the final machine setup. Load final setup docs into our document management system.
Print and file signed job tickets
Follow up calls with customers to ensure satisfaction of new installations.
Work with Service Manager and Sales Managers to Close install work orders.
Various other duties as assigned per manager.

A background working in a service and sales-oriented environment within a privately-owned, manufacturing company would be a huge plus. The successful candidate must bring a sense of confidentiality, diplomacy, and a positive attitude along with a thick skin, some assertiveness, and a whole lot of common sense! This will be a “go-to” position and it requires someone who, if they don’t know the answer, will enjoy figuring it out!

Personal & Professional Attributes

Ability to work as part of a team.
Strong attention to details.
Ability to meet deadlines.
Strong oral and written communication abilities.
Ability to build collaborative relationships.
Ability to proactively seek and identify needed information.

Other Physical Demands:

EEO Statement

Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Quick Apply

Refine Your Search

customer service representative jobs in charlestown, ma

Administrative Assistant - Customer Service Support

Customer Service Representative

Entry Level Verizon Customer Service Representative

Entry Level Account Manager

Customer Service Representative part time

Customer Service Representative

Client Service Associate

Customer Service Representative

Sales & Customer Service Representative – Boston, MA (Full-time)

Customer Service/Scheduling Coordinator

Customer Service Representative

Inside Customer Service Newton MA

Remote Customer Support Administrator

Admin I Customer Care Representative

Virtual Consumer Service Representative

Client Service Representative

Client Relationship Specialist - Hingham, MA

Customer Service Representative I

Customer Success Representative

Member Support Coordinator

I want to receive the latest job alert for customer service representative in charlestown, ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected