Top 108 Guest service agent Jobs in Charlestown, Ma

Full Time Front Desk Agent
Homewood Suites by Hilton Boston-Billerica —Billerica, MA
- From $18 an hour
- Full-time
- English
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Clerk
Lixi Hospitality —Lexington, MA
- From $18 an hour
- Part-time
- Organizational skills
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Ambassador
The Newbury Boston —Boston, MA
- $28.22 - $33.20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
6d
Guest Service Agent - Hilton Boston Park Plaza
Hilton —Boston, MA
- $30 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
13d
Part Time | Hotel Front Desk Agent
Millennium Hotels and Resorts —Boston, MA
- $29.60 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
12d
Front Desk Agent On Call
Pyramid Global Hospitality —Cambridge, MA
- $25 an hour
- Part-time
- Writing skills
- Hotel
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
Guest Services Agent
Four Seasons —Boston, MA
- $32.45 an hour
- Weekends as needed
- Hotel
- Military encouraged
- Entry level
- Health insurance
- Dental insurance
Reservations Agent - Hotel Commonwealth
Sage Hospitality —Boston, MA
- $31 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Commuter assistance
- Health insurance
Westin Boston Seaport District - Front Desk Agent
Aimbridge Hospitality —Boston, MA
- $24.45 - $26.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Children
- AD&D insurance
- Disability insurance
Front Desk Agent
Apex Concierge Services Inc —Boston, MA
- $21 - $23 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent / Front Desk Agent
Ocean Havens —Boston, MA
- $18 - $25 an hour
- Weekends as needed
- Hotel
- Ability to sit for extended periods
- Ability to stand for extended periods
Quick Apply
Reservations Agent
The Langham Boston —Boston, MA
- $34.20 - $34.50 an hour
- Full-time
- Inventory management
- Computer literacy
- English
- Health insurance
- Tuition reimbursement
Quick Apply
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Guest Service Agent
The Colonnade Hotel —Boston, MA
- $25 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Towneplace Suites Boston Logan Airport Chelsea - Front Desk Agent
Aimbridge Hospitality —Chelsea, MA
- $20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Supervisor
Sonesta —Cambridge, MA
- $29 - $31 an hour
- Full-time
- Mid-level
- Hotel
- Front desk
- Paid parental leave
- Health savings account
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor
Courtyard Boston Downtown/North Station —Boston, MA
- $33.98 an hour
- Basic math
- Mid-level
- Hotel
Quick Apply
3d

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guest service agent jobs near charlestown, ma

Full Time Front Desk Agent

Homewood Suites by Hilton Boston-Billerica
Billerica, MA

Quick Apply

Job Details

Full-time
From $18 an hour
4 days ago

Benefits

Health insurance
Dental insurance

Qualifications

Interpersonal skills
Upselling
English
Cross-selling
Mobile devices

Full Job Description

POSITION SUMMARY

The Front Desk Agent is responsible for warmly greeting guests, efficiently managing check-ins and check-outs, and issuing room keys. This role requires answering guest inquiries and resolving requests or complaints in a safe manner, adhering to all company policies, brand standards, and federal, state, and local regulations. Additionally, the agent is responsible for processing guest folios and handling payments, ensuring strict compliance with all cash handling, credit card processing, and accounting policies and procedures. The agent must also comply with all guest service basics such as uniforms, nametags, and proper greeting. This position requires the front desk agent to be standing. They should be knowledgeable about hotel facilities, surrounding areas, and services to assist guests as appropriate. Finally, the agent must ensure all communication containing Company, hotel, brand, guest, and employee information is consistent with privacy policies, practices, and regulations.

ESSENTIAL FUNCTIONS

 Process guest check-ins and room assignments following hotel’s rate structures, discount and sell/upsell strategies

 Pre-register, block reservations, create key packets as appropriate

 Liaise with Housekeeping and Maintenance teams to ensure all rooms are clean and furnished to accommodate guest needs as well as maintain open lines of communication with all other departments

 Manage online and telephone reservations ; Take same day and future reservations ; Cancel room reservations or early departures according to policies and procedures.

 If necessary, walk guests due to oversell in a professional and courteous manner

 Assist guests with transportation arrangements, answer inquiries about hotel services, in-house events, amenities, directions, local attractions etc.

 Prepare and distribute daily reports, shift reports and or incident reports as necessary

 Attend department meetings as scheduled

 Practice safe work habits and comply with sanitary, safety, security and emergency procedures

 Report emergencies, injuries, accidents, missing articles, damage, safety hazards etc. to management

 Report any deviation from policies, procedures, brand standards and regulations to management

 Check with supervisor before leaving work area for any reason

 Perform special projects, tasks, duties and other responsibilities as assigned

SKILLS & ABILITIES

 Arrive at work on time and in proper uniform

 Timely compile facts/figures; identify and investigate issues and resolve basic matters

 Speak, listen, write and identify distress signs

 Apply consistent, professional behavior with effective listening and communication skills

 Operate office equipment such as telephone, calculator, computer, scanner, copier, fax etc.

 Operate smart devices

 Remain flexible and efficient under pressure

 Strong English communication skills are required

WORKING CONDITIONS & PHYSICAL EFFORT

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside. Work is normally performed in an interior hotel environment. The exposure to hazards or physical risks requires basic safety precautions and use of applicable protective equipment.

Physical requirements include ability to frequently move around the hotel property; remaining in a standing position for extended periods of time; bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

Pay: From $18.00 per hour

Benefits:

Dental insurance
Health insurance

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in charlestown, ma

Full Time Front Desk Agent

Front Desk Clerk

Guest Service Ambassador

Guest Service Agent - Hilton Boston Park Plaza

Part Time | Hotel Front Desk Agent

Front Desk Agent On Call

Guest Services Agent

Reservations Agent - Hotel Commonwealth

Westin Boston Seaport District - Front Desk Agent

Front Desk Agent

Guest Service Agent

Guest Service Agent / Front Desk Agent

Reservations Agent

Guest Services Supv

Guest Service Agent

Towneplace Suites Boston Logan Airport Chelsea - Front Desk Agent

Front Desk Supervisor

Front Desk Agent

Overnight Front Desk Agent

Front Desk Supervisor

I want to receive the latest job alert for guest service agent in charlestown, ma

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