Top 11 Technical support specialist Jobs in Charlotte, Mi

Technical Support Specialist
ESS Education —Portland, MI
- $15 - $16 an hour
- Microsoft Excel
- Office
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
11d
Onsite Support Specialist I (Technician & Training Specialist)
Access411 —Lansing, MI
- $40,000 a year
- 8 hour shift
- CRM software
- Background check
- Windows
- Travel reimbursement
- Dental insurance
Quick Apply
PT Support - Customer Relations Specialist - Technology Resources
Lansing Community College —Lansing, MI
- $16.15 - $17.65 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Analysis skills
- Flexible schedule
3h
Customer Service Specialist
Davenport University —Lansing, MI
- $14.28 an hour
- Part-time
- Word processing
- Office
- Administrative experience
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Lansing, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
HV Training and Technical Support Specialist (Remote)
SOLV Energy, LLC —Lansing, MI
- $113,100 - $141,375 a year
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply

Discover related jobs

Based on your search for technical support specialist jobs.

Help Desk Analyst
Skytron LLC —Grand Rapids, MI
Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools.
Quick Apply
Part-Time Strategic Support Associate, Security Operations Center
Jackson National Life Insurance Company —Lansing, MI
Ability to effectively communicate technical and non-technical issues both verbally and in writing. Enrolled in university program focused on information…

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
Quick Apply
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for technical support specialist in charlotte, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support specialist jobs near charlotte, mi

Customer Service Representative jobs in Michigan

Technical Support Specialist jobs in Lansing, MI

Customer Specialist jobs in Southfield, MI

Customer Specialist jobs in Remote

Clinical Specialist jobs in San Antonio, TX

Inventory Specialist jobs in Remote

Customer Specialist jobs in Warrendale, PA

Customer Specialist jobs in Carlsbad, CA

Virtual Customer Service jobs in California

Support Technician jobs in Norfolk, VA

Peer Support Specialist jobs in Buffalo, NY

Test Technician jobs in Houston, TX

Overnight Service Desk Support jobs in Houston, TX

Support Technician jobs in Collier County, FL

Support Technician jobs in Ocean County, NJ

Support Technician jobs in Levittown, PA

Phlebotomy Technician jobs in New York, NY

Customer Service Representative jobs in Virginia

Medical Sales Representative jobs in Columbia, SC

Customer Service Representative jobs in Pompano Beach, FL

Technical Support Specialist

ESS Education -
Portland, MI

Quick Apply

Job Details

$15 - $16 an hour
11 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Live chat
Training program design for professional development
Report writing
Microsoft Excel
Email customer support
Technical support via phone
Texting/chatbox tools
Triage
Word embeddings
Incident Escalation
User training (technical support)
Managing clients in a customer support role
Internal employee customer service
Task prioritization
Customer engagement
Developing new training programs
Productivity software
Technical support via email
Course design
Customer information system software
Escalation handling
Communication skills
Technical Proficiency
Entry level
Quality data entry
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW: We are seeking Tier 1 Support Specialists in our Portland, MI Midwest Regional office. The successful candidate will be responsible for providing exceptional service, telephone, chat and email support to our partnering school districts and our employees assigned to those districts. The rapid growth and expansion of our business is causing a need for a new generation of Support Specialists to provide world-class services to our clients.

ESSENTIAL DUTES & RESPONSIBILITIES:

Answer incoming calls, support emails, and live chats with professionalism; triage client and employee inquiries with minimal supervision to provide solutions, escalate to Tier 2, or pass to correct department in a timely manner.
Updating and manipulating data in willSub®.
Manage inbound feature requests, identify business needs and support.
Demonstrate functional skill to take ownership, troubleshoot and resolve low level support requests in a single customer interaction to maximize customer experience in an organized and efficient manner.
Escalate complex support requests to Tier 2, to ensure timely resolution.
Compiling reports for designated client contacts.
Manage support tickets proficiently by assessing ticket priority and escalating as necessary through proper channels.
Deliver informal training to customers and fellow employees.
Assist in the design and development of curriculums & training modules/courses.

QUALIFICATIONS:

A minimum of 1-year customer service, software support or high-volume call center experience preferred
Excellent oral and written communication, interpersonal and teamwork skills
Ability to thrive in a fast-paced, rapidly changing environment
Demonstrate a high level of accuracy in data entry
Proficiency in Microsoft Office Word and Excel
Strong interpersonal skills and the ability to work individually and in a team environment
Ability to multi-task and perform effectively under pressure
Ability to prioritize and organize workflow
Must be a self-starter and seek understanding of our systems, as well as any new features or updates as they are released
Ability to work in a fast-paced setting with attention to detail and follow-up

ESS ADVANTAGES:

Health insurance (medical, dental, vision, life, and disability)
401(k)
Nine paid holidays
PTO

About ESS & Employment Information

ESS specializes in placing qualified K–12 personnel in daily, long-term, and permanent school district positions, including substitute teachers, aides, and other school support staff. With more than 900 school district partners nationwide, ESS supports over 5.5 million students each day. Since 2000, ESS has helped improve student achievement while providing meaningful opportunities for passionate educators through flexible schedules, comprehensive training, benefits, and ongoing professional development. Learn more at ESS.com.

Physical Requirements & Work Environment: Physical requirements may vary by assignment and location and may include sitting, standing, walking, and regular use of hands and arms. Close vision may be required for computer and detail-oriented work. Work is typically performed in a moderate-noise environment, such as an office or school setting.

Equal Opportunity & Employment Eligibility: ESS is committed to fostering a diverse, inclusive, and respectful workplace where all employees can succeed. ESS is an Equal Opportunity Employer and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law. ESS does not participate in the Optional Practical Training (OPT) or STEM OPT extension programs and is unable to employ individuals whose work authorization is based solely on OPT or STEM OPT.

#INDCORP

Quick Apply

Refine Your Search

technical support specialist jobs in charlotte, mi

Technical Support Specialist

Onsite Support Specialist I (Technician & Training Specialist)

PT Support - Customer Relations Specialist - Technology Resources

Customer Service Specialist

Seasonal, Operations Technical Specialist (Part Time)

HV Training and Technical Support Specialist (Remote)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for technical support specialist in charlotte, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected