Top 35 American airlines Jobs in Charlotte, Nc

Customer Service Manager, Airport Workforce Management
American Airlines —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
9h
Sr Customer Service Manager, Airports (CLT)
American Airlines —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
15h
Customer Service Facilities Agent (Full-Time)
Piedmont Airlines, Inc. —Charlotte, NC
- $17.63 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
7d
Crew Scheduler
PSA Airlines —Charlotte, NC
- Full-time
- Customer service
- Computer literacy
- Pass drug screening
- On-the-job training
Assistant Director of People Services
PSA Airlines —Charlotte, NC
- Full-time
- Pass drug screening
- English
- Office
Crew Pay Specialist
Piedmont Airlines, Inc. —Charlotte, NC
- $45,000 - $50,000 a year
- Full-time
- 18 years or older
- Pass drug screening
- Office
- Paid training
- Paid holidays
Quick Apply
7d
Sr Manager, Airport Customer Experience Administration
American Airlines —Charlotte, NC
- 5 years
- Office
- Finance
- Health insurance
- Dental insurance
1d
Employee Relations Business Partner
PSA Airlines —Charlotte, NC
- Full-time
- 5 years
- Pass drug screening
- English
Crew Pay Coordinator
PSA Airlines —Charlotte, NC
- Full-time
- English
- Mid-level
- Office
Unit Manager, Customer Care
Piedmont Airlines, Inc. —Charlotte, NC
- $52,000 a year
- Weekends as needed
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
8d
Aircraft Dispatch Coordinator
PSA Airlines —Charlotte, NC
- Full-time
- 18 years or older
- Pass drug screening
- Mid-level
Crew Planner
PSA Airlines —Charlotte, NC
- Full-time
- Pass drug screening
- English
- Mid-level
IOE Scheduler
PSA Airlines —Charlotte, NC
- Full-time
- Customer service
- Computer literacy
- Pass drug screening
Aviation Parts Lead
PSA Airlines —Charlotte, NC
- Full-time
- Ability to walk for extended periods
- English
- Mid-level
6d
Airport Operations Analyst
PSA Airlines —Charlotte, NC
- Full-time
- Pass drug screening
- English
- Mid-level
Supervisor, Aircraft Base Maintenance
American Airlines —Charlotte, NC
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
6d
Station Training Supervisor
Piedmont Airlines, Inc. —Charlotte, NC
- $19.18 an hour
- Weekends as needed
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
8d
Supervisor of Quality Control
PSA Airlines —Charlotte, NC
- Full-time
- Pass drug screening
- English
- Mid-level
Curriculum Developer
PSA Airlines —Charlotte, NC
- Full-time
- Pass drug screening
- English
- Research
5d
Lead Maintenance Planner
PSA Airlines —Charlotte, NC
- Full-time
- Pass drug screening
- English
- Office

I want to receive the latest job alert for american airlines in charlotte, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

american airlines jobs near charlotte, nc

Customer Service Manager jobs in Charlotte, NC

Shift Leader jobs in Charlotte, NC

Airport Manager jobs in Charlotte, NC

Customer Service Representative jobs in Charlotte, NC

Training Supervisor jobs in Charlotte, NC

Crew Member jobs in Charlotte, NC

Scheduler jobs in Charlotte, NC

Quality Control Supervisor jobs in Charlotte, NC

Aircraft Maintenance Technician jobs in Charlotte, NC

Maintenance Planner jobs in Charlotte, NC

Dispatch Manager jobs in Charlotte, NC

Unit Manager jobs in Charlotte, NC

Employee Relations Manager jobs in Charlotte, NC

Operations Analyst jobs in Charlotte, NC

Customer Service Manager jobs in Los Angeles, CA

Warehouse Manager jobs in Seattle, WA

Customer Service jobs in Olympia, WA

Trading Support Customer jobs in Remote

Customer Service Manager jobs in Hartford, CT

Customer Service Manager jobs in Winston Salem, NC

Customer Service Manager, Airport Workforce Management

American Airlines -
Charlotte, NC

Apply Now

Job Details

9 hours ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

High school diploma or GED
Driver's License

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

american airlines jobs in charlotte, nc

Customer Service Manager, Airport Workforce Management

Sr Customer Service Manager, Airports (CLT)

Customer Service Facilities Agent (Full-Time)

Crew Scheduler

Assistant Director of People Services

Crew Pay Specialist

Sr Manager, Airport Customer Experience Administration

Employee Relations Business Partner

Crew Pay Coordinator

Unit Manager, Customer Care

Aircraft Dispatch Coordinator

Crew Planner

IOE Scheduler

Aviation Parts Lead

Airport Operations Analyst

Supervisor, Aircraft Base Maintenance

Station Training Supervisor

Supervisor of Quality Control

Curriculum Developer

Lead Maintenance Planner

I want to receive the latest job alert for american airlines in charlotte, nc

Related Searches

Explore jobs in more locations

Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

Job Seeker Tools

Employer Tools

Browse

Stay Connected