Department: General Services Department
Salary: $25.00 - $27.57 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
This position, located within the Field Services Division of Animal Care and Control, under the general supervision of an Animal Control Supervisor, is responsible for enforcing local and state animal control laws to ensure the safety of the public and the humane treatment of animals. Officers respond to a wide variety of calls, including cases of cruelty, neglect, and aggressive or stray animals. This position requires strong communication, independent judgment, and the ability to work in high-stress and emotionally charged environments. Officers may be required to work varying shifts, weekends, and holidays.
Major Duties and Responsibilities:
Respond to calls from the public regarding animal-related incidents including cruelty, neglect, strays, or attacks
Investigate animal cruelty and neglect cases, gather evidence, and prepare documentation for prosecution
Enforce local and state animal control laws through warnings or citations
Capture and transport stray, injured, aggressive, or abandoned animals
Testify in court proceedings related to animal cruelty or ordinance violations
Provide food, water, and basic care for animals in CMACC custody
Clean and maintain animal transport vehicles, equipment, and facilities
Educate the public on responsible pet ownership and animal control ordinances
Maintain detailed records of impoundments, investigations, and animal outcomes
Respond to inquiries from the public about animal laws, shelter services, or animal care
Conduct inspections of animal-related establishments for licensing or ordinance compliance
Perform other duties as assigned
Knowledge, Skills & Abilities:
Knowledge of applicable state and local laws governing animal care and control
Familiarity with court procedures, regulations, and compliance requirements
Safe handling techniques for both small and large domestic and wild animals
Excellent verbal and written communication skills
Proficient in basic computer operations and clerical systems (e.g., recordkeeping, data entry)
Ability to work independently using sound judgment in urgent and stressful situations
Strong customer service skills with sensitivity to diverse populations
Capable of following detailed procedures and conveying information clearly
Adaptability to changing environments and ability to manage multiple responsibilities
Ability to work rotating shifts, including evenings, weekends, and holidays
Minimum Qualifications:
High school diploma or GED
One (1) year of related experience in animal care, enforcement, or a public-facing service role
Must possess a valid North Carolina or South Carolina Driver’s License
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected].
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
The City of Charlotte is a drug and alcohol-free workplace.
