Top 4 application support analyst Jobs in charlotte, nc

Helpdesk Analyst
SolarWinds —Charlotte, NC
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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7d
Wires Platform Analyst
U.S. Bank National Association —Charlotte, NC
- $92,820 - $109,200 a year
- Full-time
- Office
- Bachelor's degree
- US work authorization
- Paid holidays
- Disability insurance
Systems Support Analyst(Unix, Windows, SQL, Autosys, financial)
Fabergent —Charlotte, NC
- Weekends as needed
- Office
- Windows
- 3 years
Quick Apply
Principal IT Analyst - S4 HANA PMO Lead
Honeywell —Charlotte, NC
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Health savings account
- Paid holidays

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application support analyst jobs near charlotte, nc

Helpdesk Analyst

SolarWinds -
Charlotte, NC

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Job Details

7 days ago

Qualifications

Desktop computer repair
Customer follow-ups
Cloud identity and access management (IAM)
Knowledge management
Network troubleshooting
Mobile device support
Microsoft Excel
Email customer support
Microsoft Outlook
IT user and group management
Incident report management
Enterprise software
Triage
Laptop (troubleshooting support)
Incident management software
Peripheral setup
Zoom
Equipment troubleshooting
Mid-level
Windows
Incident Escalation
Change management
DHCP
Help files
VoIP
Internal employee customer service
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)

Full Job Description

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!

Key Responsibilities

Provide day-to-day desktop and application support for internal customers in the Austin office and remote users
Support end-user devices including laptops/desktops, peripherals, mobile devices, printers, and conferencing equipment
Monitor, triage, and resolve incidents and requests in the IT ticketing system, ensuring accurate real-time ticket entry and timely updates to users
Follow up with users to confirm resolution and ensure a positive support experience
Install, configure, image, and re-image company PCs, tablets, and mobile devices according to IT standards and security baselines
Troubleshoot hardware and software issues across Windows, macOS (where applicable), and common SaaS and productivity tools
Perform user account administration in Active Directory, Azure AD, and other enterprise applications (password resets, access requests, group membership, basic license management)
Maintain and contribute to the IT knowledge base, documenting recurring issues, fixes, and how‐to guides for end users and IT peers
Support collaboration and communication platforms (e.g., email, chat, conferencing, VoIP/contact center endpoints) and escalate complex issues as needed
Collaborate with other IT teams (network, systems, security, business applications) to resolve cross-functional issues and deliver a consistent end‐user experience
Participate in on-site support activities such as new hire onboarding, hardware lifecycle (deployments/returns), and conference room / event support
Perform other duties as assigned by management in support of broader IT and business priorities

Technical Skills

Solid experience supporting Windows endpoints and macOS
Strong Microsoft 365 / Office skills (Outlook, Teams, Excel, Word, PowerPoint) for both end-user and basic admin support
Basic understanding of network fundamentals (DNS, DHCP, VPN, Wi‐Fi troubleshooting)
Experience with an enterprise ticketing / ITSM platform
Experience with user provisioning and access management (Active Directory / Azure AD, group membership, basic security concepts)

Preferred Qualifications

Prior experience in a global, multi-site IT environment supporting both office-based and remote employees
Exposure to Zoom or similar collaboration/telephony platforms, and modern endpoint management tools (e.g., Intune, JAMF, other MDM solutions)
Familiarity with ITIL concepts and working in an incident / request / change management framework
Industry certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

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application support analyst jobs in charlotte, nc

Helpdesk Analyst

Wires Platform Analyst

Systems Support Analyst(Unix, Windows, SQL, Autosys, financial)

Principal IT Analyst - S4 HANA PMO Lead

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