Top 96 Call quality analyst Jobs in Charlotte, Nc

Customer Grievance Analyst
Convey Health Solutions —Charlotte, NC
- $18 - $20 an hour
- Temporary
- Remote
- Microsoft Outlook
- Writing skills
- Basic math
Quick Apply
Full Time Call Center Representative - work hybrid
TRANZACT —Mount Holly, NC
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
5d
Security Operation Center Analyst $22/hr
Sunstates Security —Charlotte, NC
- $22 an hour
- Weekends as needed
- Word processing
- Research
- Mid-level
- Paid holidays
- Health insurance
10d
EPIC Applications Analyst Senior- Healthy Planet
Atrium Health —Charlotte, NC
- $47.50 - $71.25 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Databases
- Paid parental leave
- Disability insurance
8d
User Access Management Analyst
Pacific Life —Charlotte, NC
- $40.89 - $49.97 an hour
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Area Sales Manager – Non-Prime Auto Finance
Strike Acceptance —Charlotte, NC
- $70,000 - $100,000 a year
- Full-time
- Dealership
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Unified Communication Technical Engineer (Charlotte, NC)
Brighthouse Financial —Charlotte, NC
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Health savings account
13d
Service Desk Analyst
Aecon Group —Charlotte, NC
- Email
- Mid-level
- Windows
- Microsoft Office
- Tuition reimbursement
Application Support Analyst II (Back Office Credit Union)
Jack Henry —Charlotte, NC
- $48,350 - $72,450 a year
- Extended hours
- Remote
- Research
- Mid-level
- 2 years
User Access Management Analyst
Pacific Life Insurance Company —Charlotte, NC
- $40.89 - $49.97 an hour
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Strategy & Budget Analyst Associate
City of Charlotte —Charlotte, NC
- $66,826.00 - $96,061.80 a year
- Online Application
- Background check
- Writing skills
- Research
10d
Transformation Analyst (Resupply & Patient Experience)
Respire Homecare Services —Charlotte, NC
- $75,000 - $85,000 a year
- Call employer
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Paid time off
Quick Apply
Cons Prod Strat Analyst III - Global Payment Operations Fraud Analytics
Bank of America —Charlotte, NC
- $75,500 - $120,900 a year
- Full-time
- Computer science
- Microsoft Access
- Computer Science
Oracle PL SQL 6182150
Logic —Charlotte, NC
- $40 - $50 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
Scrum Master - 6376089
Logic —Charlotte, NC
- $50 - $60 an hour
- Full-time
- 5 years
- Mentoring
- US work authorization
- Disability insurance
- Health insurance
7d
IT Site Support Analyst - Global Manufacturing
General Motors —Concord, NC
- Overtime
- Microsoft Excel
- 3 years
- Analysis skills
- Benefits from day one
Senior Application Support Analyst (Back Office Lending-Credit Unions)
Jack Henry —Charlotte, NC
- $68,700 - $103,150 a year
- Extended hours
- Remote
- 6 years
- Mid-level
- Accounting
Sr. Analyst, Enterprise Service Desk
ABACUS —Charlotte, NC
- On call
- System design
- Mid-level
- SQL
Quick Apply
Litigation Systems Analyst
Contact Government Services, LLC —Charlotte, NC
- $80,000 - $200,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Mobile Automation Engineer - 6375368
Logic —Charlotte, NC
- $24.42 - $50.48 an hour
- Full-time
- Mid-level
- US work authorization
- Military encouraged
- Disability insurance
- Health insurance
3d

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Customer Grievance Analyst

Convey Health Solutions -
Charlotte, NC

Quick Apply

Job Details

Temporary
$18 - $20 an hour

Qualifications

Computer operation
Microsoft Outlook
Writing skills
Copy machines
Windows
Microsoft Office
High school diploma or GED
Medicare regulations
Fax machines
Desktop applications
Organizational skills
Faxing

Full Job Description

Temporary Customer Grievance Representative – Up to 6 Month Assignment

Exciting opportunity to WORK AT HOME for a fast-growing healthcare organization!

Payrate $18.00 - $20.00 per hour

The Grievance Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessary, systemic and process correction recommendations. Identified resolutions will be communicated to customers verbally and/or in writing based on the method of delivery and customer request.

KEY DUTIES AND RESPONSIBILITIES:

Accurately identify and document customer complaints based upon notes received from customer service, correspondence received from the customer and/or review of the recorded customer interaction
Utilize knowledge of program processes and systems to research assigned grievance cases in their entirety to identify the cause of received complaints and identify a resolution appropriate to the situation
Convey the identified resolution to the customer or his/her representative either in writing or verbally
Identify and document the resolution and root cause for any assigned grievances including accurate
Report identified trends in complaints and root causes to management for escalation
Prepare reports as requested by management.
Display positive demeanor, technical accuracy, and conformity to company policies.
Understand CMS Guidance and ensure that communication is in accordance with CMS Guidance.
Ensure HIPAA regulations are maintained within the immediate environment.
Documentation is detailed and concise as it pertains to member records.
Identifies need for outbound calls for purposes of validating information and addresses and conducts member outreach.
Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.
Respond promptly when replying to correspondence and faxes.
Act, dress, and behave in a professional manner to reflect a positive image of the company.

EDUCATION AND EXPERIENCE:

High School Diploma is required and Associate’s or Bachelor’s Degree preferred
Three to five years’ customer service experience in a federally regulated or insurance related field is a plus
Excellent writing skills

OTHER DUTIES AND RESPONSIBILITIES:

Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
Responsible for performing other duties and responsibilities as required.

Knowledge, Skills, and Abilities:

Excellent written, verbal, and interpersonal communication skills
Excellent organizational skills and attention to detail
Excellent documentation skills
Ability to provide clear and accurate information through multiple media
Ability to manage open requests and follow up when necessary without outside direction
Ability to effectively manage time with strong attention to detail
Ability to read and interpret documents including safety rules, operating and maintenance instructions, procedure manuals and general correspondence
Ability to write routine reports and correspondence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to politely, tactfully and firmly interact with a wide range of people and personalities
Ability to work in an environment with potential interruptions
Must be able to operate computer, calculator, copier, fax machine, phone and other office equipment

Computer Equipment and Software Requirements:

This position requires the ability to work with a personal computer in a Windows environment. Must possess strong familiarity with office software including Word, Excel, PowerPoint, and Outlook.

Job Type: Temporary

Pay: $18.00 - $20.00 per hour

Work Location: Remote

Quick Apply

Refine Your Search

call quality analyst jobs in charlotte, nc

Customer Grievance Analyst

Full Time Call Center Representative - work hybrid

Security Operation Center Analyst $22/hr

EPIC Applications Analyst Senior- Healthy Planet

User Access Management Analyst

Area Sales Manager – Non-Prime Auto Finance

Unified Communication Technical Engineer (Charlotte, NC)

Service Desk Analyst

Application Support Analyst II (Back Office Credit Union)

User Access Management Analyst

Strategy & Budget Analyst Associate

Transformation Analyst (Resupply & Patient Experience)

Cons Prod Strat Analyst III - Global Payment Operations Fraud Analytics

Oracle PL SQL 6182150

Scrum Master - 6376089

IT Site Support Analyst - Global Manufacturing

Senior Application Support Analyst (Back Office Lending-Credit Unions)

Sr. Analyst, Enterprise Service Desk

Litigation Systems Analyst

Mobile Automation Engineer - 6375368

I want to receive the latest job alert for call quality analyst in charlotte, nc

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