Top 3281 Client services team manager Jobs in Charlotte, Nc

Client Services Team Manager
Amwins —Charlotte, NC
- Microsoft Excel
- Mid-level
- Analysis skills
- On-the-job training
- Opportunities for advancement
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Community Support Services Team Lead
FirstService Residential —Charlotte, NC
- $28 an hour
- Extended hours
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
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Client Resolution Team Manager
Truist Bank —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Public speaking
- English
- Mid-level
- AD&D insurance
- Paid holidays
Data Center Commissioning Project Manager
CAI —Charlotte, NC
- $128,300 - $150,800 a year
- Overtime
- Hybrid work
- 5 years
- Bachelor of Science
- English
- Disability insurance
- Health insurance
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Staff Associate | Geostructures
BUNNELL LAMMONS ENGINEERING —Charlotte, NC
- Full-time
- Travel
- US work authorization
- 2 years
- Paid holidays
- Disability insurance
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12d
Project Engineering Technician I - CMT
BUNNELL LAMMONS ENGINEERING —Charlotte, NC
- Full-time
- 18 years or older
- Travel
- US work authorization
- Fuel card
- Paid holidays
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Field Services Manager - Heavy Civil
The Erosion Company —Charlotte, NC
- $45,000 - $50,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Fuel card
- Paid holidays
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Project Manager | Electric Leak Location (ELL)
BUNNELL LAMMONS ENGINEERING —Charlotte, NC
- Full-time
- Engineering
- Mid-level
- US work authorization
- Fuel card
- Paid holidays
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Engineering Manager - Oil and Gas
Farnsworth Group —Charlotte, NC
- Online Application
- Computer literacy
- Bachelor of Science
- 11+ years
- Health savings account
- Disability insurance
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Manager, Healthcare Reimbursement
Forvis Mazars —Charlotte, NC
- Full-time
- 5 years
- Bachelor's degree
- Senior level
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Area Pool Equipment & Service Manager
Ion Outdoors —Pineville, NC
- From $60,000 a year
- Full-time
- Management
- Customer service
- Mentoring
- Fuel card
- 401(k)
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Staff Design Associate | Geostructures
BUNNELL LAMMONS ENGINEERING —Charlotte, NC
- Full-time
- Travel
- US work authorization
- 2 years
- Paid holidays
- Disability insurance
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Senior Manager, Healthcare Reimbursement
Forvis Mazars —Charlotte, NC
- Full-time
- 7 years
- CPA
- Finance
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Senior Transition Community Manager
Community Association Management —Charlotte, NC
- $70,000 a year
- Continuous improvement
- Quality control
- Mentoring
- Health insurance
- Dental insurance
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13d
Sr. Environmental Scientist
Farnsworth Group —Charlotte, NC
- Online Application
- Computer literacy
- Bachelor of Science
- Driver's License
- Health savings account
- Disability insurance
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Project Engineering Technician I - CMT
BUNNELL LAMMONS ENGINEERING —Rock Hill, SC
- Full-time
- 18 years or older
- Travel
- US work authorization
- Fuel card
- Paid holidays
Quick Apply
Survey Division Manager
Talnt —Huntersville, NC
- $110,000 - $135,000 a year
- Full-time
- Mentoring
- Contracts
- Senior level
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Client Operations Lead
Barry's —Charlotte, NC
- $17 an hour
- Part-time
- Bar
- 18 years or older
- Management
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Senior Consultant, Healthcare Strategy & Finance – Value Based Care
Forvis Mazars —Charlotte, NC
- Full-time
- Nursing
- Research
- Mid-level
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Quality Control Manager
BBCH —Charlotte, NC
- $90,000 - $120,000 a year
- Full-time
- Civil engineering
- Construction site
- 5 years
- Health savings account
- Disability insurance
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client services team manager jobs near charlotte, nc

Client Services Team Manager

Amwins -
Charlotte, NC

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Job Details

Benefits

On-the-job training
Opportunities for advancement

Qualifications

Microsoft Excel
Productivity software

Full Job Description

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking an adaptable, driven, and detail-oriented Client Services Team (CST) Manager to join our CST Operations team. This role will oversee a team of Client Services Specialists, providing centralized support for our production teams. The CST manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency. Additionally, the manager will oversee key performance indicators (KPIs), implement improvement strategies, handle escalations, and ensure continuous development within the team.

As part of our growing CST Operations Team, you'll play a critical role in shaping processes and fostering a collaborative, team-oriented environment. Our ideal candidate should possess adaptability, drive, and attention to detail, ensuring effective leadership and continuous improvement within the team. Strong communication, problem-solving, and organizational skills are essential for overseeing daily operations, analyzing performance metrics, and fostering a customer-focused environment. Additionally, experience in team management, conflict resolution, and strategic planning will enable the candidate to lead a high-performing team and contribute to the achievement of organizational and team goals.

As a valued CST Manager with our firm, you will help to develop new and imaginative processes and procedures while performing in this role. This position requires on-the-job training that will provide a collaborative and exciting team-focused environment. Joining Amwins as a team member with the CST Operations Team will offer the opportunity for advancement as the department grows swiftly beyond its initial stages.

Responsibilities

Team Leadership & Performance Management

Lead a team of Client Services Specialists, ensuring timely work completion and exceptional customer experiences
Implement performance management strategies to drive team productivity and efficiency
Coach and support team members, helping them achieve individual and team objectives
Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals
Foster a positive and productive work environment

Operational Efficiency:

Review daily workflow, queues, and KPIs to ensure adherence to standard operating procedures
Utilize critical thinking and root cause analysis to provide solutions that meet business needs
Manage and evaluate performance metrics, identifying opportunities for improvement
Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules

Collaboration & Communication:

Work with cross-functional teams to create and update standard operating procedures
Report performance issues to management and coordinate necessary actions
Schedule and coordinate meetings, including employee performance reviews
Collaborate with internal and external partners to address and resolve issues efficiently

Recruitment & Team Development:

Oversee recruitment and dismissal processes
Become a subject matter expert for your service area and continually develop team knowledge and expertise
Review and approve weekly timecards while monitoring schedule adherence

Qualifications

Bachelor's degree or equivalent work experience required
Insurance experience required
2-5 years of experience in people management, with a proven track record in team leadership and operational oversight
Strong communication, critical thinking, and problem-solving skills
Demonstrated success in working with cross-functional teams and all levels of management
Ability to prioritize tasks and execute with high quality within stipulated timelines
Strong analytical skills with the ability to learn new systems and processes quickly
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools

Equal Opportunity Policy: The acceptance of the requested information for consideration and referral of candidates will be without regard to a candidate's race, creed, color, age, gender, marital status, veteran status, national origin, sexual orientation/identification/expression, disability status, or weight and will be based solely on the candidate's qualifications for the position. We are an equal opportunity employer.

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Refine Your Search

client services team manager jobs in charlotte, nc

Client Services Team Manager

Community Support Services Team Lead

Client Resolution Team Manager

Data Center Commissioning Project Manager

Staff Associate | Geostructures

Project Engineering Technician I - CMT

Field Services Manager - Heavy Civil

Project Manager | Electric Leak Location (ELL)

Engineering Manager - Oil and Gas

Manager, Healthcare Reimbursement

Area Pool Equipment & Service Manager

Staff Design Associate | Geostructures

Senior Manager, Healthcare Reimbursement

Senior Transition Community Manager

Sr. Environmental Scientist

Project Engineering Technician I - CMT

Survey Division Manager

Client Operations Lead

Senior Consultant, Healthcare Strategy & Finance – Value Based Care

Quality Control Manager

I want to receive the latest job alert for client services team manager in charlotte, nc

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