Top 17 Client success manager Jobs in Charlotte, Nc

Client Success Manager
JPMorganChase —Charlotte, NC
- $95,000 - $150,000 a year
- Full-time
- Google Workspace
- 6 years
- Bachelor of Science
- Health insurance
- Tuition reimbursement
Client Success Manager
Alisher Consulting —Charlotte, NC
- Mid-level
- Flexible schedule
Client Success Manager
Passport Labs, Inc. —Charlotte, NC
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Growth Customer Success Manager
Yoodli AI Roleplays —Charlotte, NC
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Enterprise Customer Success Manager
ScreenCloud —Charlotte, NC
- Hybrid work
- Heavy lifting
- Research
- Office
- Disability insurance
- Health insurance
Client Success Manager
ACBJ —Charlotte, NC
- $55,000 - $59,000 a year
- Mid-level
- Communication skills
- Time management
Quick Apply
Senior Customer Success Manager
Karbon —Charlotte, NC
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Client Success Manager
Pet Screening —Mooresville, NC
- Full-time
- Hybrid work
- Office
- 3 years
- Travel
- Health savings account
- Paid holidays
Quick Apply
3d
Senior Customer Success Manager
Rezilient Health —Charlotte, NC
- Full-time
- Hybrid work
- 5 years
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Strategic/Enterprise Customer Success Manager
Shopmonkey —Charlotte, NC
- Full-time
- Mid-level
- 4 years
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
Client Success Manager
DNP Imagingcomm America Corporation —Concord, NC
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Senior Director, Customer Success (RapidScale)
Cox Communications —Charlotte, NC
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
11d

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Growth Customer Success Manager
Yoodli AI Roleplays —Charlotte, NC
Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and…
$125,000 - $150,000 a year
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Enterprise Customer Success Manager
ScreenCloud —Charlotte, NC
We don't ask you to work with AI and then make you fight for a license. You’ll play a critical role in ensuring our customers achieve long-term success with…

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Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
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Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
Bachelor’s degree in business or related field of study. Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand…
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Client Success Manager

JPMorganChase -
Charlotte, NC

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Job Details

Full-time
$95,000 - $150,000 a year

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Staff supervision
Managerial strategic planning
Project development phase management
Data analysis reporting
Coaching
Performance Reporting
Change management
Team development
Leading team collaboration initiatives
Management reporting
Cross-functional team management
Team motivation (leadership skill)
Data analytics technologies
Cross-functional communication

Full Job Description

JOB DESCRIPTION

As a Client Success Regional Manager, you will have the opportunity to lead a dynamic team, drive innovation, and transform the client experience. This role is your chance to shape the future of commercial banking and be the reason our clients choose to stay with us. Embrace the challenge and be part of a diverse and inclusive team that values growth and community impact. Your journey to success starts here!

As a Client Success Regional Manager within the Commercial Bank, you will lead a team of Client Service Managers dedicated to providing best-in-class service to our clients. You will play a crucial role in managing relationships, driving change, and enhancing the client experience. We value a culture of trust, transparency, and integrity, and we are committed to your professional growth and development. Join us in making a positive impact on our clients and the wider community.

Job Responsibilities

Anticipate and manage work volumes, adhering to established policies and deadlines
Collaborate with stakeholders to effectively resolve client issues / escalations
Analyze and interpret client data to identify trends and develop department strategy
Drive change initiatives, business strategy and technology enhancements programs
Manage in dynamic, high-pressure environments and contribute to business resiliency planning
Attract, develop and retain top talent. Coach and engage – to drive performance
Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
Build and maintain a culture of trust, transparency and integrity
Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Required Qualifications, Skills and Capabilities

Comprehensive knowledge of Treasury Services and/or Custom Card products
Data Analytics & Change Management experience – including presenting finding
Ability to influence others without direct supervision
Ability to provide quantifiable management reporting & present findings
Project Management & Execution
Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
Strategic thinking with the ability to adapt to change
Demonstrated team building skills and ability to work in a team environment
6+ years of client facing work experience
Delivering Coaching and Feedback/People Management
Ability to motivate cross-functional teams and interact with all levels of the organization including senior management, sales, IT, operations and product management, banking, implementation, service, KYC, liquidity, merchant, card, credit, legal, compliance, etc.

Preferred Qualifications, skills and capabilities

Previous Team Management Experience
Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
Google G suites / Microsoft Office adept

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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client success manager jobs in charlotte, nc

Client Success Manager

Client Success Manager

Client Success Manager

Growth Customer Success Manager

Enterprise Customer Success Manager

Client Success Manager

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Client Success Manager

Senior Customer Success Manager

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