Top 180 Customer service manager Jobs in Charlotte, Nc

Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
SENIOR CUSTOMER SERVICE ASSISTANT (FULL TIME)
ESFM —Charlotte, NC
- $28 an hour
- Full-time
- Background check
- Mid-level
- Continuous improvement
- Commuter assistance
- Disability insurance
Quick Apply
2d
Customer Service Manager, Airport Customer Experience Administration
American Airlines —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
6d
Customer Support Supervisor
CPI Security —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Customer Support Manager, Petro
AMETEK, Inc. —Fort Mill, SC
- $95,000 - $115,000 a year
- Microsoft Excel
- Microsoft Outlook
- 8 years
Manager, Client Service (Charlotte, NC)
Mercer Advisors —Charlotte, NC
- $76,500 - $90,000 a year
- Day shift
- Hybrid work
- Mid-level
- Office
- Finance
- Paid parental leave
- Health savings account
Quick Apply
4d
Customer Care Manager - State Farm Agent Team Member
Phil Champion - State Farm Agent —Belmont, NC
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Paid time off
Quick Apply
Client Services Team Manager
Amwins —Charlotte, NC
- Microsoft Excel
- Mid-level
- Analysis skills
- On-the-job training
- Opportunities for advancement
Quick Apply
Associate Service Manager
Tesla —Matthews, NC
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
9d
Delivery Manager II
GHX —Charlotte, NC
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Workforce Management Administrator
Spectrum —Charlotte, NC
- Full-time
- Word processing
- Writing skills
- English
- Opportunities for advancement
CLIENT SUCCESS DIRECTOR- REMOTE
SSC —Charlotte, NC
- $110,000 - $130,000 a year
- Full-time
- Remote
- Background check
- Up to 50% travel
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
3d
Customer Service Supervisor - CLT Airport
PrimeFlight Aviation Servies Inc —Charlotte, NC
- $20 an hour
- Weekends as needed
- Background check
- 18 years or older
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Client Care Team Lead
Dingoblu Financial Inc —Charlotte, NC
- Weekends as needed
- Mid-level
- Quality control
- Computer skills
Quick Apply
4d
Director of Premium Services & Engagement
Hornets Basketball, LLC —Charlotte, NC
- Weekends as needed
- 7 years
- Business development
- Organizational skills
Quick Apply
Technical Customer Support & RMA Manager
Teguar Corporation —Charlotte, NC
- Full-time
- Mid-level
- Office
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Part-Time Customer Service Lead- CLT Airport
PrimeFlight Aviation Services Inc —Charlotte, NC
- $18 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Charlotte, NC
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Licensed Customer Service Team Leader
Ameriprise Financial —Charlotte, NC
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
IDD Case Manager
BAYADA Home Health Care —Gastonia, NC
- Urgently hiring
- Medical office experience
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d

I want to receive the latest job alert for customer service manager in charlotte, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near charlotte, nc

Customer Service Manager jobs in Charlotte, NC

Customer Care Manager jobs in Charlotte, NC

Client Services jobs in Charlotte, NC

Case Manager jobs in Gastonia, NC

Customer Service Supervisor jobs in Charlotte, NC

Delivery Manager jobs in Charlotte, NC

Senior Customer Service Representative jobs in Charlotte, NC

Customer Service Team Lead jobs in Charlotte, NC

Client Services Manager jobs in Charlotte, NC

Workforce Manager jobs in Charlotte, NC

Customer Success Director jobs in Charlotte, NC

Customer Experience Manager jobs in Charlotte, NC

Engagement Director jobs in Charlotte, NC

Call Center Manager jobs in Las Vegas, NV

Customer Service Manager jobs in Plainview, NY

Respiratory Manager jobs in Massachusetts

Jefferson Patient Service Associate jobs in Philadelphia, PA

Customer Service Manager jobs in Sacramento, CA

Customer Service Manager jobs in Elgin, IL

Customer Service Manager jobs in San Ramon, CA

Customer Experience Manager- Charlotte,NC

Caesarstone -
Charlotte, NC

Quick Apply

Job Details

Full-time
$100,000 - $127,000 a year

Qualifications

Live chat
Strategic goal setting
Customer relationship building
Email customer support
Texting/chatbox tools
Customer returns handling
Managing teams in a customer support role
Writing skills
Talent management
Presentations for conferences or internal meetings
Financial analysis
Managing clients in a customer support role
Team development
Customer engagement
Conflict management
Leading team collaboration initiatives
Computer skills
Customer support
Operational excellence initiatives
Business operations
Customer information system software
Call center management
Team motivation (leadership skill)
Email support
Cross-functional communication

Full Job Description

Position will be based out of Charlotte, NC headquarters office

The Customer Service Manager is responsible for overseeing all operations of the Order Fulfillment Support Center, fostering an environment of service excellence across all CSUS Regions. The ideal candidate will have experience driving performance and effectively managing a centralized team (and any remote locations). The Customer Service Manager will report to the Vice President of Operations – North America.

Accountabilities

Deliver an exceptional customer experience at all touch points.

Ensure Order Fulfillment team members are properly supported and informed of needed information to best conduct day-to-day tasks as well as special projects.
Translate customer experience intent into specific success measures.
Develop measurement capabilities: customer survey analyses, text analytics, third-party analysis, etc.
Identify key loyalty and satisfaction drivers.
Ensure the support center is utilized to its fullest extent across departments in support of all business and interdepartmental objectives.
Ensure all escalations are resolved in a manner that restores customer faith without burdening the business.
Ensure policies, procedures, and practices are communicated, monitored, and enforced uniformly within the team.
Ensure team members are fulfilling orders in a timely and efficient manner.
Participate in the department’s recruitment activities to ensure CS hires the best talent available.
Partner with Distribution Center Managers to proactively engage all consumers impacted by warehouse delays or OOS inventory.
Work closely with Sales for alignment of sales targets and build plans to achieve results.
Present analyses of weekly performance vs. targets with key actions to drive optimization.
Ensure all teams and employees sell with integrity and uphold pricing policy standards.
Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
Ensure that all transactions that affect inventory are processed accurately by auditing the Sales Exception Reports
Co-ordinate effective promotional campaigns and the implementation of business development plans.

Drive all strategic and operational activities through to successful completion.

Ensure that short term and long-term resourcing needs are met; create contingency plans to minimize any negative impact to the day-to-day productivity and effectiveness of the support center.
Build weekly analyses of performance vs. targets for presentation to wider team and market stakeholders.
Drive talent management activities at all levels of the support center team.
Oversee the design, development, delivery, and implementation of effective operational and training policies, procedure, materials and programs to ensure support of all support center-defined performance metrics.
Consistently manage departmental costs to drive favorable financial results for profitable operation.
Identify change initiatives to support successful productivity levels and quality customer service.
Review continually the department’s training and assessment materials; develop or re-design programs and materials to ensure they are best aligned to support achievement of support center-defined performance metrics and over-all employee development.
Identify opportunities to reduce costs and/or increase productivity; oversee the implementation of resulting policies, procedures and practices.

Salary

The anticipated total compensation range for this position is between $100,000 and $127,000, which includes a base salary and an incentive bonus opportunity. Base compensation within this range is determined based on job-related knowledge, skills, experience, and geographic location.

Requirements:

Skills

Strong experience managing an in-bound support center utilizing digital service channels including live chat, email etc.
Proven engaging leader with a successful track record of delivering service excellence through developing people, while being an expert people developer with an emphasis on leading vs. managing,
In-depth knowledge of customer relationship management software and call management systems
Experience in strategic planning leading to service excellence required.
High level of customer service excellence required, for example conflict resolution, negotiation, and objection handling skills
Strong written and verbal communication history including the ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to suit the audience.
Proven success in analytical and conceptual thinking situations including solid financial management experience.
Demonstrated ability to build and implement efficient processes.
Proven ability to motivate, inspire, and lead a growing team in an ever-changing business environment.
Proven ability to successfully collaborate cross-functionally to achieve business objectives.
High level of proficiency with ORACLE ERP system is a plus

Education / Experience

Five (5) plus years of customer support/management experience

Working Conditions

Travel may be required
Ability to attend and conduct presentations
Manual dexterity required to use desktop computer and peripherals
Lifting or moving up to 10lbs may be required

Location website:
USA

Quick Apply

Refine Your Search

customer service manager jobs in charlotte, nc

Customer Experience Manager- Charlotte,NC

SENIOR CUSTOMER SERVICE ASSISTANT (FULL TIME)

Customer Service Manager, Airport Customer Experience Administration

Customer Support Supervisor

Customer Support Manager, Petro

Manager, Client Service (Charlotte, NC)

Customer Care Manager - State Farm Agent Team Member

Client Services Team Manager

Associate Service Manager

Delivery Manager II

Workforce Management Administrator

CLIENT SUCCESS DIRECTOR- REMOTE

Customer Service Supervisor - CLT Airport

Client Care Team Lead

Director of Premium Services & Engagement

Technical Customer Support & RMA Manager

Part-Time Customer Service Lead- CLT Airport

Team Lead - Global Solutions Onboarding

Licensed Customer Service Team Leader

IDD Case Manager

I want to receive the latest job alert for customer service manager in charlotte, nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected