Top 196 Customer service manager Jobs in Charlotte, Nc

Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
13d
Customer Experience Manager - Call Center
Mecklenburg County —Charlotte, NC
- $71,925.74 - $91,705.31 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Driver's License
7d
Customer Support Supervisor
CPI Security —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
7d
CUSTOMER EXPERIENCE MANAGER
Town of Mooresville —Mooresville, NC
- $60,281 - $85,700 a year
- Full-time
- Bilingual
- Mid-level
- Office
- Health savings account
- Paid holidays
7d
Customer Care Manager - Charlotte, NC
Life-Assist, Inc. —Charlotte, NC
- $75,000 - $85,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
Client Services Manager - CSM
Training The Street —Charlotte, NC
- $60,000 - $80,000 a year
- Mid-level
- Contracts
- SharePoint
Quick Apply
Community Support Services Team Lead
FirstService Residential —Charlotte, NC
- $28 an hour
- Extended hours
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Service Operations Manager - ServiceMac
ServiceMac, LLC —Fort Mill, SC
- $73,900 - $98,500 a year
- Full-time
- Background check
- Pass drug screening
- Research
- Employee stock purchase plan
- Health insurance
Quick Apply
10h
Client Success Manager
JPMorganChase —Charlotte, NC
- $104,500 - $165,000 a year
- Full-time
- Google Workspace
- 6 years
- Bachelor of Science
- Health insurance
- Tuition reimbursement
6d
Customer Service Manager
EcoShield Pest Solutions —Charlotte, NC
- $45,000 - $54,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Manager Trainee - Premium Customers
Avis First —Charlotte, NC
- $52,000 a year
- Weekends as needed
- 1 year
- Leadership
- Entry level
- Disability insurance
- Dental insurance
Quick Apply
Supervisor, Residential Customer Solutions
Spectrum —Charlotte, NC
- Weekends as needed
- Marketing
- English
- Mid-level
- Opportunities for advancement
Call Center Manager, Home Energy Rebates
Everblue —Huntersville, NC
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Quality control
Quick Apply
14d
Unit Manager, Customer Care
Piedmont Airlines, Inc. —Charlotte, NC
- $52,000 a year
- Weekends as needed
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
2d
Customer Service Team Lead
Horne Heating & Air Conditioning —Belmont, NC
- $24 - $27 an hour
- Online Application
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
2d
Customer Experience Manager, Mid Market
NAVEX —Charlotte, NC
- $90,000 a year
- Full-time
- Hybrid work
- Senior level
- Communication skills
1d
CSR Shift Lead
Charlotte Animal Referral & Emergency —Charlotte, NC
- From $20 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Client Services Manager
GardaWorld Security Services U.S. —Charlotte, NC
- $75,000 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Call Center Manager
Southern National Roofing —Charlotte, NC
- $80,000 - $125,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Police Customer Service Supervisor
City of Charlotte —Charlotte, NC
- $59,134.00 - $85,004.50 a year
- Online Application
- Background check
- Word processing
- English
7d

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Customer Experience Manager- Charlotte,NC

Caesarstone -
Charlotte, NC

Quick Apply

Job Details

Full-time
$100,000 - $127,000 a year
13 days ago

Qualifications

Live chat
Strategic goal setting
Customer relationship building
Email customer support
Texting/chatbox tools
Customer returns handling
Managing teams in a customer support role
Writing skills
Talent management
Presentations for conferences or internal meetings
Financial analysis experience
Managing clients in a customer support role
Team development
Customer engagement
Conflict management
Leading team collaboration initiatives
Computer skills
Customer support
Operational excellence initiatives
Customer information system software
Call center management
Team motivation (leadership skill)
Email support
Cross-functional communication

Full Job Description

Position will be based out of Charlotte, NC headquarters office

The Customer Service Manager is responsible for overseeing all operations of the Order Fulfillment Support Center, fostering an environment of service excellence across all CSUS Regions. The ideal candidate will have experience driving performance and effectively managing a centralized team (and any remote locations). The Customer Service Manager will report to the Vice President of Operations – North America.

Accountabilities

Deliver an exceptional customer experience at all touch points.

Ensure Order Fulfillment team members are properly supported and informed of needed information to best conduct day-to-day tasks as well as special projects.
Translate customer experience intent into specific success measures.
Develop measurement capabilities: customer survey analyses, text analytics, third-party analysis, etc.
Identify key loyalty and satisfaction drivers.
Ensure the support center is utilized to its fullest extent across departments in support of all business and interdepartmental objectives.
Ensure all escalations are resolved in a manner that restores customer faith without burdening the business.
Ensure policies, procedures, and practices are communicated, monitored, and enforced uniformly within the team.
Ensure team members are fulfilling orders in a timely and efficient manner.
Participate in the department’s recruitment activities to ensure CS hires the best talent available.
Partner with Distribution Center Managers to proactively engage all consumers impacted by warehouse delays or OOS inventory.
Work closely with Sales for alignment of sales targets and build plans to achieve results.
Present analyses of weekly performance vs. targets with key actions to drive optimization.
Ensure all teams and employees sell with integrity and uphold pricing policy standards.
Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
Ensure that all transactions that affect inventory are processed accurately by auditing the Sales Exception Reports
Co-ordinate effective promotional campaigns and the implementation of business development plans.

Drive all strategic and operational activities through to successful completion.

Ensure that short term and long-term resourcing needs are met; create contingency plans to minimize any negative impact to the day-to-day productivity and effectiveness of the support center.
Build weekly analyses of performance vs. targets for presentation to wider team and market stakeholders.
Drive talent management activities at all levels of the support center team.
Oversee the design, development, delivery, and implementation of effective operational and training policies, procedure, materials and programs to ensure support of all support center-defined performance metrics.
Consistently manage departmental costs to drive favorable financial results for profitable operation.
Identify change initiatives to support successful productivity levels and quality customer service.
Review continually the department’s training and assessment materials; develop or re-design programs and materials to ensure they are best aligned to support achievement of support center-defined performance metrics and over-all employee development.
Identify opportunities to reduce costs and/or increase productivity; oversee the implementation of resulting policies, procedures and practices.

Salary

The anticipated total compensation range for this position is between $100,000 and $127,000, which includes a base salary and an incentive bonus opportunity. Base compensation within this range is determined based on job-related knowledge, skills, experience, and geographic location.

Requirements:

Skills

Strong experience managing an in-bound support center utilizing digital service channels including live chat, email etc.
Proven engaging leader with a successful track record of delivering service excellence through developing people, while being an expert people developer with an emphasis on leading vs. managing,
In-depth knowledge of customer relationship management software and call management systems
Experience in strategic planning leading to service excellence required.
High level of customer service excellence required, for example conflict resolution, negotiation, and objection handling skills
Strong written and verbal communication history including the ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to suit the audience.
Proven success in analytical and conceptual thinking situations including solid financial management experience.
Demonstrated ability to build and implement efficient processes.
Proven ability to motivate, inspire, and lead a growing team in an ever-changing business environment.
Proven ability to successfully collaborate cross-functionally to achieve business objectives.
High level of proficiency with ORACLE ERP system is a plus

Education / Experience

Five (5) plus years of customer support/management experience

Working Conditions

Travel may be required
Ability to attend and conduct presentations
Manual dexterity required to use desktop computer and peripherals
Lifting or moving up to 10lbs may be required

Location website:
USA

Quick Apply

Refine Your Search

customer service manager jobs in charlotte, nc

Customer Experience Manager- Charlotte,NC

Customer Experience Manager - Call Center

Customer Support Supervisor

CUSTOMER EXPERIENCE MANAGER

Customer Care Manager - Charlotte, NC

Client Services Manager - CSM

Community Support Services Team Lead

Customer Service Operations Manager - ServiceMac

Client Success Manager

Customer Service Manager

Manager Trainee - Premium Customers

Supervisor, Residential Customer Solutions

Call Center Manager, Home Energy Rebates

Unit Manager, Customer Care

Customer Service Team Lead

Customer Experience Manager, Mid Market

CSR Shift Lead

Client Services Manager

Call Center Manager

Police Customer Service Supervisor

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