Top 3596 Customer support & client services Jobs in Charlotte, Nc

On Site Advanced MSP Technician
Confidential —Charlotte, NC
- $65,000 - $75,000 a year
- Full-time
- 7 years
- Analysis skills
- Driver's License
- Health insurance
- 401(k)
Quick Apply
6d
Tier 2 Systems Engineer
Quo Vadis Inc. —Matthews, NC
- Up to $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
Assistant Manager - Merritt
ResProp Management —Charlotte, NC
- Weekends as needed
- Background check
- Spanish
- English
- Profit sharing
- Health insurance
13d
Life Insurance Agent
The IUL Guru —Charlotte, NC
- $50,000 - $240,000 a year
- Full-time
- HIPAA
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Yardi Voyager Support Specialist / Systems Administrator
33Floors, LLC —Charlotte, NC
- From $70,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Paid holidays
- Disability insurance
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Entry Level Customer Service Assistant
Go Hiya —Charlotte, NC
- $18 - $27 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
21h
Front Desk Agent
Axisholdings Corp —Charlotte, NC
- $23 - $28 an hour
- Weekends as needed
- Computer literacy
- Administrative experience
- In-person
- Paid training
- Health insurance
Quick Apply
Customer Service Associate
Axisholdings Corp —Charlotte, NC
- $20 - $25 an hour
- Full-time
- Computer literacy
- Conflict management
- In-person
- Paid training
- Health insurance
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Customer Service Representative
VA Visionaries —Charlotte, NC
- $24.48 - $27.07 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Analysis skills
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PT Work Intake Associate Sat. 10AM to 3PM & Sun 11AM to 4PM
The Millennium Group —Charlotte, NC
- $17.00 - $18.03 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Scheduling Manager - West Charlotte, NC
Cornerstone Caregiving —Charlotte, NC
- $40,000 a year
- Mid-level
- Office
- Home Health
Quick Apply
5d
Leasing Consultant, Residential
The RMR Group —Charlotte, NC
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
7d
Technical Support Representative
BI-TEK LLC —Charlotte, NC
- $50,000 - $65,000 a year
- Weekends as needed
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
9d
Enrollment Services Specialist
UNC Charlotte —Charlotte, NC
- $39,058 - $53,705 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- University
4d
Customer Service Associate
Smokers World —Charlotte, NC
- $600 - $700 a week
- Part-time
- Microsoft Outlook
- Computer literacy
- Analysis skills
Quick Apply
10d
Customer Service Representative
Global Standard, Inc —Charlotte, NC
- $23.24 - $27.99 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
7d
Front Office/Customer Service Representative
Closets By Design Charlotte —Charlotte, NC
- $20 an hour
- Urgently hiring
- Office
- No degree
- Organizational skills
- Paid training
- Paid holidays
Quick Apply
Client Program Coordinator
Carolina Therapeutic Services First —Charlotte, NC
- Full-time
- Background check
- Google Workspace
- High school diploma or GED
Quick Apply
Work Intake Associate
The Millennium Group —Charlotte, NC
- $17.00 - $18.18 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - REMOTE
ServiceMac, LLC —Fort Mill, SC
- $20 - $22 an hour
- Overtime
- Remote
- Basic math
- Research
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Quick Apply
12h

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On Site Advanced MSP Technician

Confidential
Charlotte, NC

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
6 days ago

Benefits

Health insurance
401(k)
Paid time off
Life insurance
Retirement plan

Qualifications

Endpoint Security
Customer communication
Network hardware support
IT user and group management
Interpersonal skills
GPO
Data recovery
Server backup and recovery
Microsoft Exchange
Public Cloud
Endpoint Detection and Response (EDR)
Virtualization tools
DHCP
Driver's License
Email configuration (technical support)
Cloud service support
Customer relationship management
Azure AD
DNS
Server virtualization
Collaborative technology platforms
Microsoft Teams
SharePoint
Data backup
Network security appliance implementation
Technical troubleshooting support
AI-driven automation
Network infrastructure management
Desktop administration
Automation tools

Full Job Description

On Site Advanced MSP Technician

Position Overview
We are seeking an experienced, highly motivated, and client-focused Senior MSP Engineer to serve as the primary onsite technology resource for a professional services organization. This individual will be responsible for supporting and improving all aspects of the technology environment, including infrastructure, cybersecurity, Microsoft 365, networking, automation, AI technologies, and end-user support. The successful candidate will be a trusted advisor who combines technical expertise with professionalism, strong communication skills, and a passion for continuous improvement. This is a hands-on role requiring a proactive individual who takes ownership, identifies opportunities for improvement, and drives solutions with minimal supervision. A practical exam will be required for all applicants.

Key Responsibilities

Technology Support & Service Delivery

Provide Tier II and Tier III support for desktops, laptops, servers, cloud platforms, networking equipment, and business applications.
Troubleshoot and resolve complex technical issues affecting users and business operations.
Serve as the primary point of contact for client technology-related support and escalations.
Maintain high levels of customer service, professionalism, and responsiveness.
Build trusted relationships with employees, management, and executive leadership.

Systems Administration & Infrastructure Management

Administer and support Microsoft 365, Exchange Online, SharePoint, Teams, and Entra ID.
Manage Windows Server environments, Active Directory, Group Policies, DNS, DHCP, and file services.
Support virtualization platforms, backup systems, storage solutions, and business continuity technologies.
Monitor system health and proactively address operational risks.
Perform patch management, upgrades, and lifecycle management for systems and applications.

Cybersecurity & AI Security

Maintain and improve the organization's cybersecurity posture.
Support endpoint protection, EDR solutions, security monitoring, and vulnerability remediation.
Administer and support SonicWall firewalls and related security technologies.
Evaluate and mitigate risks associated with Artificial Intelligence (AI) tools and platforms.
Assist with AI governance, acceptable use practices, data protection controls, and secure AI adoption.
Ensure business and client information remains protected when leveraging AI technologies.
Promote cybersecurity and AI security awareness across the organization.

Automation & Process Improvement

Develop scripts and automation solutions using PowerShell and other administrative tools.
Identify opportunities to improve workflows, reduce manual effort, and increase operational efficiency.
Recommend and implement technology solutions that enhance productivity and security.
Participate in planning and executing infrastructure, cloud, and technology improvement projects.

Documentation & Knowledge Management

Maintain exceptional technical documentation standards.
Create and update network diagrams, system documentation, procedures, knowledge base articles, and configuration records.
Ensure all support activities, changes, and projects are properly documented.
Contribute to the development and improvement of operational best practices and standard operating procedures.
The ability to track work progress in PSA as work is performed is critical.

Required Qualifications Experience

Minimum 7 years of progressive IT experience supporting Microsoft-based business environments.
Minimum 5 years of experience working within a Managed Services Provider (MSP) environment.
Proven history of independently supporting complex infrastructure, cloud, security, and business technology environments.
Demonstrated ability to effectively support executive leadership, end users, and business stakeholders.

Technical Skills

Advanced hands-on experience with:

Microsoft 365 Administration
Exchange Online
SharePoint Online
Microsoft Teams
Entra ID (Azure AD)
Windows Desktop Operating Systems
Windows Server Administration
Active Directory
DNS, DHCP, and Group Policy
SonicWall Firewalls (or similar)
Networking and Security Infrastructure
Virtualization Platforms
Backup and Disaster Recovery Solutions
PowerShell Scripting
Autotask PSA (or similar)
RMM Platforms
Endpoint Protection and EDR Solutions
AI Technologies, Automation Tools, and AI Security Best Practices

Professional Expectations

The successful candidate must demonstrate:

Exceptional initiative and self-motivation.
Strong ownership and personal accountability.
Excellent attendance and punctuality.
Professional appearance and demeanor.
Outstanding organizational and time-management skills.
Exceptional written and verbal communication abilities.
Excellent customer service and relationship-building skills.
Strong analytical and problem-solving capabilities.
Thorough and disciplined documentation practices.
The ability to prioritize work and operate effectively with minimal supervision.
A commitment to continuous learning and professional development.

Work Schedule & Location (****Full time On Site Required****)

Full-time onsite position.
Monday through Friday work schedule.
Expected onsite presence of 40 hours per week.
Must be comfortable working directly with employees and leadership on a daily basis.
Possible travel to support client projects, multiple office locations, and technology initiatives may be required. Position is full time in Charlotte, NC.
Must possess a valid drivers license and a reliable source of transportation.

Equal Opportunity & Inclusive Workplace

We are committed to creating a workplace where all employees are treated with dignity, respect, and fairness. We value diverse perspectives, backgrounds, experiences, and ideas. Qualified candidates will receive consideration based on their skills, experience, and ability to perform the essential functions of the position. We foster a culture of collaboration, accountability, continuous learning, and professional growth where every team member has the opportunity to succeed.

Ideal Candidate Summary

The ideal candidate is a seasoned MSP professional with 7+ years of IT experience and 5+ years in an MSP environment, deep expertise across Microsoft and cybersecurity technologies, strong AI and AI security awareness, exceptional communication and documentation skills, and a proven track record of taking initiative, solving problems independently, and delivering outstanding client service.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Health insurance
Life insurance
Paid time off
Retirement plan

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services jobs in charlotte, nc

On Site Advanced MSP Technician

Tier 2 Systems Engineer

Assistant Manager - Merritt

Life Insurance Agent

Yardi Voyager Support Specialist / Systems Administrator

Entry Level Customer Service Assistant

Front Desk Agent

Customer Service Associate

Customer Service Representative

PT Work Intake Associate Sat. 10AM to 3PM & Sun 11AM to 4PM

Scheduling Manager - West Charlotte, NC

Leasing Consultant, Residential

Technical Support Representative

Enrollment Services Specialist

Customer Service Associate

Customer Service Representative

Front Office/Customer Service Representative

Client Program Coordinator

Work Intake Associate

Customer Service Representative - REMOTE

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