Top 70 Customer support & client services managers Jobs in Charlotte, Nc

Community Support Services Team Lead
FirstService Residential —Charlotte, NC
- $28 an hour
- Extended hours
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
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Customer Support Supervisor
CPI Security —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Opportunities for advancement
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Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
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Supervisor, Residential Customer Solutions
Spectrum —Charlotte, NC
- Weekends as needed
- Marketing
- English
- Mid-level
- Opportunities for advancement
Call Center Manager
Southern National Roofing —Charlotte, NC
- $80,000 - $125,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
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Service Desk Support Manager (MSP)
CR3D Inc —Charlotte, NC
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Management
- Office
- Continuous improvement
- Health insurance
- 401(k) matching
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Client Services Team Manager
Amwins —Charlotte, NC
- Microsoft Excel
- Mid-level
- Analysis skills
- On-the-job training
- Opportunities for advancement
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Manager, Residential Customer Solutions
Spectrum —Charlotte, NC
- Full-time
- 5 years
- Word processing
- Computer literacy
- Opportunities for advancement
9d
Contact Center Supervisor - Charlotte
Morris-Jenkins —Charlotte, NC
- $75,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
4d
CSR Shift Lead
Charlotte Animal Referral & Emergency —Charlotte, NC
- From $20 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Delivery Manager II
GHX —Charlotte, NC
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Workforce Management Administrator
Spectrum —Charlotte, NC
- Full-time
- Word processing
- Writing skills
- English
- Opportunities for advancement
Customer Success Manager
Brenntag Mid-South, LLC —Charlotte, NC
- Full-time
- Bachelor's degree
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
7d
Customer Service Manager
Morris South —Charlotte, NC
- Management
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
CLT Customer Service Supervisor
VIP Hospitality —Charlotte, NC
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
Quick Apply
Client Service Representative Lead
Charlotte Animal Referral & Emergency —Charlotte, NC
- $20 an hour
- Weekends as needed
- Hospital
- Computer literacy
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
3d
Client Service Manager
Gallagher —Charlotte, NC
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Client Success Manager
JPMorganChase —Charlotte, NC
- $95,000 - $150,000 a year
- Full-time
- Google Workspace
- 6 years
- Bachelor of Science
- Health insurance
- Tuition reimbursement
Director, Customer Success (981)
Dept_PhysLoc —Fort Mill, SC
- $148,000 - $175,000 a year
- Full-time
- Remote
- Finance
- Bachelor's degree
- Manufacturing
Quick Apply
Customer Service Operations Manager - ServiceMac
ServiceMac, LLC —Fort Mill, SC
- $73,900 - $98,500 a year
- Full-time
- Background check
- Pass drug screening
- Research
- Employee stock purchase plan
- Health insurance
Quick Apply

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Community Support Services Team Lead

FirstService Residential -
Charlotte, NC

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Job Details

Full-time
$28 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Performance reviews
Computer operation
Confidential information handling
Team member evaluation
Microsoft Outlook
Managing teams in a customer support role
Standard Operating Procedures (SOPs) implementation
Client inquiry handling
Mid-level
Windows
Incident Escalation
Team development
Key Performance Indicators
Supervising experience
Zendesk
Decision making
Team training
Customer support ticket management
Leading team collaboration initiatives
Meeting facilitation
Business Administration
Billing issue inquiries
Office management
Training & development
Implementation of strategic initiatives
Business operations
Business
Associate's degree
Process management
Standard operating procedures (SOPs)

Full Job Description

Description

As a Regional Community Support Services Team Lead you’ll be responsible for supporting the operations and ensuring efficiencies of the Community Support Services (CSS) team. The CSS team provides administrative services and support to managers, and sometimes homeowners/vendors by responding to inquiries, concerns, and requests about products and core services. In addition, the Community Support Specialist will escalate or resolve questions, complaints, errors, billing, and other queries.

Your Responsibilities:

Provide direct support and oversight to CSS team; conduct ongoing 1:1’s and check-ins as needed, training and development.
Lead operation and implementation of work processes within the CSS team.
Ensure team members are adhering to established core services standard operating procedures.
Lead team meetings; creating and distributing meeting agendas and recap summary.
Partner with the Regional CSS Manager and other leaders working cross functionally on execution of company priorities and initiatives that flow in part or in whole through the CSS team.
Propose, implement, and manage administrative policies, standard operating procedures and performance metrics that will strengthen the CSS team and meet organizational and client objectives.
In partnership with the Regional CSS Manager, engage, strategize, review and improve current procedures and policies, to enhance efficiencies and processes within the team
Conduct annual evaluations, develop compensation recommendations for the team, and conduct performance reviews with review and approval of the Regional CSS Manager.
Work directly with escalated customer inquiries and/or complaints.
Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are escalated or resolved both promptly and thoroughly.
Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries.
Document the appropriate resolution of all interactions within the appropriate systems and applications.
Resolve all open inquiries within prescribed timelines while meeting all key performance indicators.

Skills & Qualifications:

Associate degree in business or related field preferred, or equivalent combination of education and experience.
2+ years of customer service experience in a service industry setting.
Office management and previous supervisory experience preferred.

Critical thinking, problem solving, judgement and decision-making abilities are necessary.
Proven experience adapting to new software or systems without extensive training. Proficiency in computer programs like Microsoft Office, Outlook and Windows required. Experience with ticket management systems, such as Zendesk, preferred.
Ability to work with sensitive and/or confidential information.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
Must be able to sit and stand for extended periods of time.
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
Capable of working extended hours, to include evenings, weekends and holidays as necessary.
This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties
If hybrid work schedule is arranged with supervisor, must follow agreed upon arrangement. Flexibility for hybrid schedule is subject to change by department leaders based on performance and work requirements.
If hybrid work schedule is arranged, when working remotely must be able to work with same or better productivity than when in office. Remote work environment must be clear of distractions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation: $28.00/hour

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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Refine Your Search

customer support & client services managers jobs in charlotte, nc

Community Support Services Team Lead

Customer Support Supervisor

Customer Experience Manager- Charlotte,NC

Supervisor, Residential Customer Solutions

Call Center Manager

Service Desk Support Manager (MSP)

Client Services Team Manager

Manager, Residential Customer Solutions

Contact Center Supervisor - Charlotte

CSR Shift Lead

Delivery Manager II

Workforce Management Administrator

Customer Success Manager

Customer Service Manager

CLT Customer Service Supervisor

Client Service Representative Lead

Client Service Manager

Client Success Manager

Director, Customer Success (981)

Customer Service Operations Manager - ServiceMac

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