Top 138 Email support remote Jobs in Charlotte, Nc

Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
PROCESSING SPECIALIST I
Palco —Charlotte, NC
- Full-time
- Remote
- HIPAA
- Research
- High school diploma or GED
- Paid training
- AD&D insurance
10d
Operations Management Analyst - Remote - EST or CST
CBRE —Charlotte, NC
- $71,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
7d
Support Analyst
Passport Labs, Inc. —Charlotte, NC
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
3d
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Charlotte, NC
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
IT Specialist
Petfolk —Charlotte, NC
- $60,000 a year
- Full-time
- Remote
- Google Workspace
- Computer science
- Computer Science
Quick Apply
Customer Care Representative
IRALOGIX,Inc —Charlotte, NC
- Full-time
- Remote
- Spanish
- Mid-level
- Finance
- 401(k)
- Opportunities for advancement
Quick Apply
Associate, Foreign Exchange Trade Support
Capital One —Charlotte, NC
- Email
- Remote
- Microsoft Word
- Microsoft Outlook
- Military
- Health insurance
- Work from home
Bi-lingual Pharmacy Tech Support/Call Center Rep (Remote Work from Home)
IQVIA —Charlotte, NC
- $18 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Work from home
9d
Remote Customer Service | Insurance Agent
The Gainey Agency —Charlotte, NC
- Remote
- 18 years or older
- Mid-level
- US work authorization
- Life insurance
Quick Apply
Recruiting and HR Coordinator
Airspace —Charlotte, NC
- $23 - $27 an hour
- Remote
- Google Workspace
- Mid-level
- Administrative experience
- Dental insurance
- Vision insurance
Quick Apply
11d
Senior Application Support Analyst (Back Office Lending-Credit Unions)
Jack Henry —Charlotte, NC
- $68,700 - $103,150 a year
- Extended hours
- Remote
- 6 years
- Mid-level
- Accounting
CLIENT SUCCESS DIRECTOR- REMOTE
SSC —Charlotte, NC
- $110,000 - $130,000 a year
- Full-time
- Remote
- Background check
- Up to 50% travel
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
1d
Field HR Generalist (Remote) - Global Support Center (GSC)
Artisan Design Group, LLC —Mooresville, NC
- $60,000 - $75,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
QA Engineer II
AWeber —Charlotte, NC
- Call employer
- Remote
- Mid-level
- AWS
- Communication skills
- Paid holidays
- Disability insurance
9d
Delivery Manager II
GHX —Charlotte, NC
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Career Services Advisor
UMA Education —Charlotte, NC
- $20 an hour
- Weekends as needed
- Remote
- 18 years or older
- Microsoft Excel
- English
- Health savings account
- Disability insurance
Quick Apply
Senior Inside Sales Advisor (Remote/Eastern Time)
A Place for Mom —Charlotte, NC
- $24.76 an hour
- Weekends as needed
- Remote
- Bachelor's degree
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Relationship Specialist (Southeast)
Palmetto Clean Technology —Charlotte, NC
- Remote
- Background check
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
3d
Digital PR Contractor
Market My Market —Charlotte, NC
- $34 - $36 an hour
- Full-time
- Remote
- Research
- Mid-level
- 4 years
- Health insurance
- Opportunities for advancement
Quick Apply

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Service Desk Analyst

Zones -
Charlotte, NC

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Health insurance

Qualifications

ITIL Foundation
Non-technical user support
Knowledge management
Network troubleshooting
ITIL Certification
Customer relationship building
Email customer support
Technical support via phone
Phone communication
Procedural guides
Technical documentation
Incident report management
Incident management software
Windows
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Desktop (troubleshooting support)
Incident management operations support
Customer service knowledge base
macOS
Linux
Technical support via email
Cross-functional collaboration
Escalation handling
Communication skills
CompTIA A+
Entry level
Client interaction via phone calls

Full Job Description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 6 months
Location:100% remote but must reside in either Winston-Salem, NC or Charlotte, NC
Pay: $25/hr
Hours: M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm

What you will do as the Service Desk Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Client Interaction: Respond to incoming service requests via phone, email, and chat in a professional and courteous manner.
Incident Management: Log and categorize incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
Troubleshooting: Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions.
Escalation: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication.
Knowledge Base: Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.
Customer Service: Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.
Follow-Up: Conduct follow-ups with clients to confirm resolution and gather feedback on their support experience.
Documentation: Document solutions and procedures for future reference and improve operational processes.
Compliance: Adhere to company policies and procedures, including data protection and security guidelines.

What you will bring to the team:

Education: High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
Experience: Previous experience in a customer service role, call center work environment, or technical support position is preferred
Technical Skills: Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals.
Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues effectively.
Customer Focus: Commitment to providing excellent customer service and maintaining positive client relationships.
Teamwork: Ability to work well in a team environment and collaborate with colleagues and other departments.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Quick Apply

Refine Your Search

email support remote jobs in charlotte, nc

Service Desk Analyst

PROCESSING SPECIALIST I

Operations Management Analyst - Remote - EST or CST

Support Analyst

Inbound Sales Representative (Remote/Eastern Time)

IT Specialist

Customer Care Representative

Associate, Foreign Exchange Trade Support

Bi-lingual Pharmacy Tech Support/Call Center Rep (Remote Work from Home)

Remote Customer Service | Insurance Agent

Recruiting and HR Coordinator

Senior Application Support Analyst (Back Office Lending-Credit Unions)

CLIENT SUCCESS DIRECTOR- REMOTE

Field HR Generalist (Remote) - Global Support Center (GSC)

QA Engineer II

Delivery Manager II

Career Services Advisor

Senior Inside Sales Advisor (Remote/Eastern Time)

Relationship Specialist (Southeast)

Digital PR Contractor

I want to receive the latest job alert for email support remote in charlotte, nc

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