Top 1 Helpdesk agent Jobs in Charlotte, Nc

IT Help Desk Tier 1 - Bilingual
DEX Imaging —Charlotte, NC
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

Discover related jobs

Based on your search for helpdesk agent jobs.

Field Service Technician
Compucom Staffing —Charlotte, NC
The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a…
$15.75 - $21.00 an hour
Quick Apply
Cybersecurity Technical Analyst I
Union County Public Schools —Monroe, NC
JOB SUMMARY: The Cybersecurity Technical Analyst I supports the district's efforts to identify, assess, and mitigate technology risks while ensuring compliance…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

POS Support Agent
Express Wash Concepts LLC —Etna, OH
Communicate clearly with non-technical users, translating technical instructions into simple, actionable steps. Secure future: 401k with up to 4% company match.
Quick Apply

I want to receive the latest job alert for helpdesk agent in charlotte, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk agent jobs near charlotte, nc

Helpdesk Specialist jobs in Charlotte, NC

Helpdesk Support No Experience jobs in New York, NY

Visual Information Specialist jobs in Washington, DC

Helpdesk Specialist jobs in Long Beach, CA

Helpdesk Specialist jobs in Phoenix, AZ

Family Support Specialist jobs in Chicago, IL

Helpdesk Specialist jobs in Columbus, OH

Helpdesk Specialist jobs in Woodbridge, VA

Document Control Specialist jobs in New Jersey

IT Help Desk Tier 1 - Bilingual

DEX Imaging -
Charlotte, NC

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.

Duties and Responsibilities

Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process.
Support audio and video equipment in conference rooms.
Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

Bilingual in English and Spanish preferred
High School diploma required, technical school or 2 plus years of IT helpdesk experience
CompTIA A+ Certification or equivalent experience preferred.
Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
Strong customer service and troubleshooting skills.
Ability to communicate technical information, both verbal and written, to a wide range of end- users.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Experience with desktop security products.

Dex Benefits

After 90 days, accrue paid time off
After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
Paid holidays

Quick Apply

Refine Your Search

helpdesk agent jobs in charlotte, nc

IT Help Desk Tier 1 - Bilingual

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk agent in charlotte, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected