Top 3 Helpdesk coordinator Jobs in Charlotte, Nc

IT Desktop Support
Axiom Technologies —Charlotte, NC
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Support
Trifecta Services Company —Charlotte, NC
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Onsite IT Support Tech
BrightFlow Technologies —Mint Hill, NC
- $60,000 - $70,000 a year
- Mid-level
- In-person
- 2 years
- Paid training
- Dental insurance
Quick Apply

Discover related jobs

Based on your search for helpdesk coordinator jobs.

IT Desktop Support
Gaylor Electric —Charlotte, NC
Remote problem-solving through use of remote connection tools. Laptop, tablet, cell phone configurations and deployments.
Quick Apply
11d
IT Desktop Support
Axiom Technologies —Charlotte, NC
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. Monitor incoming support tickets and assign them based…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Human Resource Coordinator
Romanoff Group of Companies —Gahanna, OH
Preferred: Bachelor’s degree in human resources, Business Administration, or related field required. Maintains compliance with federal, state, and local…
Quick Apply
5d
Administrative Coordinator
Central State University —Wilberforce, OH
Manage incoming and outgoing telephone and email communications. Performs various clerical duties as required, including logging and routing incoming mail.

I want to receive the latest job alert for helpdesk coordinator in charlotte, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk coordinator jobs near charlotte, nc

IT Desktop Support

Axiom Technologies -
Charlotte, NC

Apply Now

Job Details

Part-time

Qualifications

Microsoft Exchange
Windows
Microsoft Office
Email configuration (technical support)
Desktop (troubleshooting support)
macOS
IP networking
Desktop administration
Ticketing system technical support

Full Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities:
Technical Support:

Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
Assist with system setups, hardware deployment, and software installations.
Perform password resets, account unlocks, and basic user account administration.
Maintain documentation of technical procedures and known issues.

Dispatch & Coordination:

Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.
Follow up on open tickets to ensure resolution and customer satisfaction.
Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
Track SLA compliance and keep stakeholders informed of ticket status and updates.
Create shift handover reports and maintain accurate logs of ongoing issues.

Requirements:
Education & Experience:

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
1-2 years of hands-on experience in a desktop support or helpdesk environment.
Experience with dispatching or coordinating IT support is a strong plus.

Technical Skills:

Proficiency in supporting Windows and Mac OS environments.
Familiarity with Microsoft Active Directory, Exchange, and Office 365.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).

Preferred Certifications:

CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process-oriented environments)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]

Apply Now

Refine Your Search

helpdesk coordinator jobs in charlotte, nc

IT Desktop Support

IT Support

Onsite IT Support Tech

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk coordinator in charlotte, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected