Top 13 Helpdesk manager Jobs in Charlotte, Nc

IT Helpdesk Specialist- Onsite (Charlotte, NC)
ZT Auto Luxury Charlotte LLC —Charlotte, NC
- $45,000 - $50,000 a year
- Computer science
- Microsoft Outlook
- Computer Science
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12d
Manager - IT Services Support
SHI International Corporation —Charlotte, NC
- $85,000 - $110,000 a year
- Full-time
- Azure
- PMP
- Office
- Health insurance
- Dental insurance
Systems Engineer
Medical Manufacturing Technologies LLC —Charlotte, NC
- $92,600 - $120,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Disability insurance
Onsite IT Support Tech
BrightFlow Technologies —Mint Hill, NC
- $60,000 - $70,000 a year
- Mid-level
- In-person
- 2 years
- Paid training
- Dental insurance
Quick Apply
IT Support Technician - NC
Software Technology Inc —Charlotte, NC
- Microsoft Outlook
- Research
- Mid-level
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IT Support Engineer
Western Global —Charlotte, NC
- $50,000 - $57,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
8d
Manager, IT Systems
Scout Motors —Charlotte, NC
- $140,000 - $170,000 a year
- Full-time
- 18 years or older
- 7 years
- Azure
- Paid jury duty
- Paid parental leave
Quick Apply
9d
MACS Technology Coordinator
Roman Catholic Diocese of Charlotte —Charlotte, NC
- Full-time
- School experience
- Google Workspace
- Computer Science
Quick Apply
2d
Information Technology (IT) Manager
ALPHA OMEGA CONSTRUCTION GROUP INC —Indian Trail, NC
- Google Workspace
- Computer science
- Computer Science
Quick Apply
IT Infrastructure & Security Manager
R.E. Mason —Charlotte, NC
- Hybrid work
- Azure
- Microsoft Office
- Driver's License
- Paid jury duty
- Paid parental leave
Quick Apply
Business Systems Manager
CRVA —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Charlotte, NC
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Manager - IT Services Support
SHI International Corporation —Charlotte, NC
Experience coaching and developing technical teams through performance management, feedback, and training. This role requires a strategic thinker with a strong…
$85,000 - $110,000 a year

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STAQ Pharma Inc —Columbus, OH
Participate in ongoing training to develop technical and compliance-related skills. Certification in Information Technology, Computer Science, or related field;…
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helpdesk manager jobs near charlotte, nc

IT Helpdesk Specialist- Onsite (Charlotte, NC)

ZT Auto Luxury Charlotte LLC
Charlotte, NC

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Job Details

$45,000 - $50,000 a year
12 days ago

Qualifications

Telecommunications network troubleshooting
Desktop computer repair
Knowledge management
Mobile device support
Content creation for technical audiences
Microsoft Outlook
IT user and group management
Wireless networking
Laptop (troubleshooting support)
Hardware maintenance
IT security awareness training implementation
Equipment troubleshooting
Operating system updates
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Driver's License
Patch management
Internal employee customer service
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Customer support ticket management
Desktop applications
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint

Full Job Description

Description:

ZT Automotive Luxury is seeking a customer-focused and technically skilled IT Helpdesk Technician to support our dealership operations in Charlotte, NC. This role serves as the first point of contact for end users experiencing hardware, software, network, and systems-related issues. The technician will provide hands-on and remote technical support to dealership employees, ensuring minimal downtime and a high level of customer service.

The ideal candidate combines strong troubleshooting abilities with excellent communication skills and understands the importance of technology in supporting dealership sales, service, parts, and administrative operations.

Requirements:

Technical Support

Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, phones, and other IT equipment.
Respond to and resolve helpdesk tickets in a timely and professional manner.
Diagnose and troubleshoot hardware, software, network connectivity, and application issues.
Install, configure, and maintain Windows operating systems and business applications.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
Set up and deploy computers, peripherals, and user accounts for new hires.
Assist with user onboarding and offboarding activities, including account provisioning and access management.
Support dealership-specific software systems and business applications.

Infrastructure & Systems Support

Monitor and maintain local network devices, wireless connectivity, and printers.
Assist with inventory management of IT hardware and software assets.
Perform routine system updates, patches, and preventative maintenance.
Escalate complex technical issues to senior IT staff or vendors as appropriate.
Assist with technology projects, system upgrades, and equipment rollouts.

Customer Service & Documentation

Provide exceptional customer service to dealership employees and managers.
Create and maintain technical documentation, procedures, and knowledge base articles.
Educate end users on technology best practices, cybersecurity awareness, and system functionality.
Track support requests and maintain accurate records within the ticketing system.

Qualifications Required

Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
2+ years of IT Helpdesk, Desktop Support, or Technical Support experience.
Strong knowledge of:
Windows 10/11
Microsoft 365 Suite
PC hardware and peripherals
Network troubleshooting fundamentals (TCP/IP, Wi-Fi, VPN)
Experience supporting multiple users in a fast-paced business environment.
Strong problem-solving and troubleshooting skills.
Valid driver's license and reliable transportation for occasional local travel.

Preferred

Experience supporting automotive dealerships.
Familiarity with dealership management systems (CDK).
Experience with Microsoft Intune, Azure Active Directory, and endpoint management tools.
Experience with VoIP phone systems and security systems.

Why Join ZT Automotive Luxury?

Competitive salary and benefits package.
Opportunity to support a growing dealership organization.
Exposure to a wide range of technologies and business systems.
Collaborative team environment with opportunities for growth and development.

Quick Apply

Refine Your Search

helpdesk manager jobs in charlotte, nc

IT Helpdesk Specialist- Onsite (Charlotte, NC)

Manager - IT Services Support

Systems Engineer

Onsite IT Support Tech

IT Support Technician - NC

IT Support Engineer

Manager, IT Systems

MACS Technology Coordinator

Information Technology (IT) Manager

IT Infrastructure & Security Manager

Business Systems Manager

IT Help Desk Tier 1 - Bilingual

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