Top 34 Hilton Jobs in Charlotte, Nc

Hotel Front Desk Associate
Embassy Suites Charlotte —Charlotte, NC
- $15.00 - $16.50 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Hotel Guest Service Agent
Hilton Charlotte University Place —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Leadership
- Communication skills
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Front Desk Agent/ Guest Services Rep
Hampton Inn & Suites Charlotte-Arrowood —Charlotte, NC
- $13 - $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Accounting
- AD&D insurance
- Disability insurance
11d
Night Auditor - 3rd Shift Front Desk Agent
Hilton Charlotte University Place —Charlotte, NC
- $19 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
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Hotel Shuttle Driver
Embassy Suites Charlotte —Charlotte, NC
- $16 an hour
- Weekends as needed
- 3 years
- Hotel
- High school diploma or GED
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Night Auditor
Homewood Suites and Hilton Garden Inn Charlotte/South Park —Charlotte, NC
- From $16 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
3d
Housekeeper
Homewood Suites and Hilton Garden Inn Charlotte/South Park —Charlotte, NC
- From $16 an hour
- Full-time
- Ability to walk for extended periods
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Hotel Breakfast Attendant - Part Time
Homewood Suites by Hilton Charlotte/Ayrsley —Charlotte, NC
- $15 an hour
- 8 hour shift
- Serving
- Hotel
- In-person
- Health insurance
- Employee discount
Quick Apply
12d
Guest Service Representative
Tru by Hilton —Rock Hill, SC
- $12 - $15 an hour
- Full-time
- Background check
- Supervising experience
- Team management
- Paid time off
Quick Apply
6d
Room Attendant/Housekeeping
Homewood Suites by Hilton Charlotte/Ayrsley —Charlotte, NC
- $15 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
11d
Club Lounge Attendant
Hilton Charlotte University Place —Charlotte, NC
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Hotel Front Desk Supervisor
Homewood Suites by Hilton Davidson —Davidson, NC
- Weekends as needed
- Mid-level
- Hotel
- Leadership
- Health insurance
- Paid time off
Quick Apply
Front Desk Agent
Hampton Inn Rock Hill —Rock Hill, SC
- $12 - $15 an hour
- Part-time
- Bilingual
- Google Workspace
- Computer literacy
Quick Apply
3d
Housekeeping Manager - New Hilton Hotel Opening
Home2 Suites by Hilton —Charlotte, NC
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
13d
Banquet Servers
Hilton Charlotte University Place —Charlotte, NC
- Customer service
- Hotel
- High school diploma or GED
Quick Apply
Bartender
Homewood Suites and Hilton Garden Inn Charlotte/South Park —Charlotte, NC
- From $10 an hour
- Full-time
- Bar
- Computer literacy
- Computer skills
Quick Apply
3d
Dishwasher & Banquet Set-Up
Homewood Suites and Hilton Garden Inn Charlotte/South Park —Charlotte, NC
- Full-time
- English
- Ability to lift 50 pounds
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Banquet Set Up
Hilton Charlotte University Place —Charlotte, NC
- $15 an hour
- Part-time
- Schematics
- Hotel
- Entry level
Quick Apply
4d
Food & Beverage Supervisor
Hilton Charlotte University Place —Charlotte, NC
- $19 an hour
- Weekends as needed
- Bar
- Sales
- Mid-level
Quick Apply
Cook
Homewood Suites and Hilton Garden Inn Charlotte/South Park —Charlotte, NC
- Full-time
- Entry level
- Kitchen
Quick Apply

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Hotel Front Desk Associate

Embassy Suites Charlotte -
Charlotte, NC

Quick Apply

Job Details

Full-time
$15.00 - $16.50 an hour

Qualifications

English
Receptionist experience within hospitality industry

Full Job Description

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The Embassy Suites by Hilton, located near the Charlotte Airport, is hiring for full-time and part-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. The persons hired for these positions will need flexibility to work any shift; weekday and weekend availability is required.

Position Summary:

As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations.

RESPONSIBILITIES

Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly, and in a friendly and efficient manner.
Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary.
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

SKILLS

1 year experience working as a hotel front desk agent required
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus.
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

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Refine Your Search

hilton jobs in charlotte, nc

Hotel Front Desk Associate

Hotel Guest Service Agent

Front Desk Agent/ Guest Services Rep

Night Auditor - 3rd Shift Front Desk Agent

Hotel Shuttle Driver

Night Auditor

Housekeeper

Hotel Breakfast Attendant - Part Time

Guest Service Representative

Room Attendant/Housekeeping

Club Lounge Attendant

Hotel Front Desk Supervisor

Front Desk Agent

Housekeeping Manager - New Hilton Hotel Opening

Banquet Servers

Bartender

Dishwasher & Banquet Set-Up

Banquet Set Up

Food & Beverage Supervisor

Cook

I want to receive the latest job alert for hilton in charlotte, nc

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