Top 36 Hotel front office manager Jobs in Charlotte, Nc

Director of Operations - Moxy Charlotte Hotel
Lexima —Charlotte, NC
- $90,000 - $120,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Hotel
2d
General Manager
MCR Hotels —Charlotte, NC
- $75,000 - $85,000 a year
- Weekends as needed
- 18 years or older
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply
Assistant Front Office Manager
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- CPR Certification
- Mid-level
- Hotel
Quick Apply
Front Office Manager
GF Hotels & Resorts USA —Gastonia, NC
- Full-time
- Mid-level
- Hotel
- Health insurance
- Paid time off
Quick Apply
Front Office Manager
Holiday Inn Express Charlotte Airport —Charlotte, NC
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
- AD&D insurance
- Disability insurance
Hotel Front Office Manager
Sage Hospitality —Charlotte, NC
- Full-time
- Computer literacy
- Writing skills
- English
- AD&D insurance
- Health insurance
Front Office Manager
Sonesta —Charlotte, NC
- Weekends as needed
- Inventory management
- 3 years
- Hotel
- Paid parental leave
- Health savings account
Night Auditor
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Weekends as needed
- 18 years or older
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
9d
Hotel General Manager - Charolotte, NC
PAH Management —Charlotte, NC
- $85,000 - $95,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Manager - Rooms Operations
Marriott International, Inc —Charlotte, NC
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Business Administration
Director of Rooms
Sonesta —Charlotte, NC
- $85,000 - $100,000 a year
- Full-time
- 5 years
- Office
- Hotel
- Paid parental leave
- Health savings account
Overnight Hotel Manager
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Weekends as needed
- Mid-level
- Hotel
- Accounting
Quick Apply
Front Desk Supervisor
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Hotel
- Computer skills
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
2d
Hotel Front Desk Manager
Residence Inn Concord —Concord, NC
- $42,000 - $45,000 a year
- Weekends as needed
- Ability to walk for extended periods
- English
- Residential
Quick Apply
Hotel Front Desk Night Auditor
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Overnight shift
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Front Desk Agent
Staybridge Suites Charlotte Ballantyne —Charlotte, NC
- Hotel
- Computer skills
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
4h
Front Desk Supervisor
Home2 Suites Charlotte Uptown —Charlotte, NC
- $16.50 - $17.00 an hour
- Weekends as needed
- Spanish
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Associate
Hampton Inn & Suites Charlotte —Charlotte, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
Hotel Front Desk Associate
Embassy Suites Charlotte —Charlotte, NC
- $15.00 - $16.50 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply

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Director of Operations - Moxy Charlotte Hotel

Lexima
Charlotte, NC

Apply Now

Job Details

Full-time
$90,000 - $120,000 a year
2 days ago

Qualifications

Hotel cost control
Hospitality reservation systems
Customer communication
Writing skills
Coaching
Staff scheduling
Team scheduling
Managing hospitality teams
Team development
Task prioritization
Overseeing payroll
Forecasting
Property management systems (PMS)
Leading team collaboration initiatives
Schedule creation
Hotel staff training
Hotel operations budget management
Team motivation (leadership skill)
Organizational budget management

Full Job Description

About the job

The Fun Starts Here – Become Part of Charlotte’s Most Lively Hotel Team!

The Director of Operations reports to the General Manager and is responsible for helping to direct Department Managers and in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded. Ideal candidates will be self-motivated, have major brand and City experience, and, most importantly, have a positive solution-based focus.

This position requires flexible scheduling availability, which includes evenings, weekends, and holidays.

Expectations

Ensure that departments achieve or exceed guest's service scores and expectations
Assist Department Managers in preparing team member schedules in accordance with budgets and business forecasts
Inspect rooms regularly with the team to ensure quality standards are being maintained
Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables and that procedures are consistently followed
Respond to guest reviews and inquiries on all channels
Partner with Human Resources for onboarding, performance evaluations, training, and disciplinary actions
Work with other departments to ensure operations are running smoothly in tandem with one another
Participate in daily Stand-Up meetings for the leadership team and report out on guest scores, and other metrics
Leading daily team meetings
Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecast
Oversee all vendor and personnel contracts throughout the hotel.
Participate in the creation of annual revenue, expense, and capital budgets
Assist in creating incentives for team members

Qualifications

Minimum 3 years previous experience as a manager, preferably Front Office department, in a hotel with 200+ rooms required
Excellent skills both in writing and verbal communications
Experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required
Ability to operate hotel PMS and accounting systems
Previous Downtown City hotel experience preferred
Ability to multitask, prioritize and manage time
Highly motivated team player with strong initiative and desire for achievement, and ability to motivate others
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all team members and guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

The anticipated compensation range for the position is $90-120k per year. The salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Apply Now

Refine Your Search

hotel front office manager jobs in charlotte, nc

Director of Operations - Moxy Charlotte Hotel

General Manager

Assistant Front Office Manager

Front Office Manager

Front Office Manager

Hotel Front Office Manager

Front Office Manager

Night Auditor

Hotel General Manager - Charolotte, NC

Manager - Rooms Operations

Director of Rooms

Overnight Hotel Manager

Front Desk Supervisor

Front Desk Agent

Hotel Front Desk Manager

Hotel Front Desk Night Auditor

Front Desk Agent

Front Desk Supervisor

Guest Service Associate

Hotel Front Desk Associate

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