Top 43 Inbound call center representative Jobs in Charlotte, Nc

Healthcare Customer Service Representative (NC)
Healthcare Business Services Inc. —Charlotte, NC
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
1d
Call Center Representative
Cabarrus Rowan Community Health Centers —Concord, NC
- Full-time
- OSHA
- High school
- Computer literacy
Quick Apply
6d
Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE
CCS —Charlotte, NC
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
8d
North Carolina Remote Customer Service Representative
notifyMD —Charlotte, NC
- $16 an hour
- Weekends as needed
- Remote
- English
- Windows
- Data entry
- Health insurance
- Dental insurance
Quick Apply
Customer Service Rep for Call Center
Waste Pro —Monroe, NC
- Computer literacy
- Residential
- Analysis skills
Quick Apply
Full-Time Verification Representative (Remote) - NC
Centerfield/Datalot —Charlotte, NC
- $16 an hour
- Full-time
- Remote
- Background check
- Residential
- US work authorization
- Paid training
- Health insurance
Call Center Representative
Dilling Heating, Cooling, Plumbing & Electrical —Charlotte, NC
- $18 - $22 an hour
- Full-time
- Background check
- Pass drug screening
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
1d
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Charlotte, NC
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Remote Sales Representative
SCHREIBER FINANCIAL SERVICE LLC —Charlotte, NC
- $40,000 - $60,000 a year
- Choose your own hours
- Remote
- US work authorization
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Experience Specialist
NearU —Charlotte, NC
- $15 - $25 an hour
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
Nighttime Call Center Representative
Dilling Heating, Cooling, Plumbing & Electrical —Charlotte, NC
- $18 - $22 a year
- Full-time
- Background check
- Pass drug screening
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
1d
Part-Time Customer Service Representatives
Suite 1000 —Charlotte, NC
- From $17 an hour
- Part-time
- Background check
- Spanish
- Pass drug screening
- Free parking
- Paid training
Inbound Sales Representative
Hairclub —Charlotte, NC
- $41,200 - $110,000 a year
- High school diploma or GED
- Entry level
- Opportunities for advancement
Quick Apply
14d
Customer Service Representative
Nublue Electric Plumbing Air LLC —Cornelius, NC
- $18 - $22 an hour
- Office
- Organizational skills
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Call Center Manager
Southern National Roofing —Charlotte, NC
- $80,000 - $125,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Charlotte, NC
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Customer Service Representative - Salvin Dental
Young Innovations —Charlotte, NC
- 8 hour shift
- Microsoft Outlook
- Ability to walk for extended periods
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Inside Sales Representative - Membership Renewals
CALL DAD —Charlotte, NC
- $47,000 - $65,000 a year
- Full-time
- No experience needed
- Entry level
Quick Apply
Registered Financial Services Representative - Charlotte, NC
Pacific Life Insurance Company —Charlotte, NC
- $30 - $35 an hour
- Full-time
- Hybrid work
- Research
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative | $15/hr Plus Bonuses
Scott Clark Toyota —Matthews, NC
- From $15 an hour
- Online Application
- Microsoft Word
- Spanish
- Clean driving record
- Paid training
- Disability insurance
2d

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Healthcare Customer Service Representative (NC)

Healthcare Business Services Inc.
Charlotte, NC

Apply Now

Job Details

1 day ago

Benefits

Work from home

Qualifications

Objection handling (sales technique)
Phone communication
Writing skills
Basic math
High school diploma or GED
Healthcare privacy protection
Desktop applications
Telephone systems
Typing
Debt collection negotiation
Client interaction via phone calls

Full Job Description

Description:

RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our August training class.

Position Summary:

Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication.
This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.

Essential Duties and Responsibilities:

Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
Manages both common and challenging objections and concerns from consumers
Discusses and helps consumer think through payment resources and makes necessary referrals to the client
Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
Maintains working understanding of account requirements, leveraging related documentation and resources as needed
Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
Skillfully works within both internal and client systems
Adheres to company Core Values and Strategic Anchors
May learn and perform other duties and responsibilities as assigned based on business needs

Requirements:

Required Knowledge, Skills and Abilities:

Prior work experience in a call center and healthcare customer service setting is preferred
Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
Working knowledge of medical billing and coding is preferred
Prior work experience in a medical office and/or general understanding of health insurance is preferred
Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools
Able to navigate multiple computer applications and databases
Moderate to advanced computer keyboard typing and navigation skill
Able to communicate on the phone and navigate multiple computer systems simultaneously
Able to overcome patient objections and obstacles to negotiate payment successfully
Reliable and responsible. Arrives on time and uses time productively and efficiently
Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes
Possesses and demonstrates professional judgement and operates with client business acumen.
Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information
Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
Self-motivation and committed to career success
High School Diploma or equivalent (i.e., GED) required
Prior supervisory experience is welcome in this growing company

Work Environment:

Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers.

Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals.

Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is “at will.”

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Refine Your Search

inbound call center representative jobs in charlotte, nc

Healthcare Customer Service Representative (NC)

Call Center Representative

Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE

North Carolina Remote Customer Service Representative

Customer Service Rep for Call Center

Full-Time Verification Representative (Remote) - NC

Call Center Representative

Inbound Sales Representative (Remote/Eastern Time)

Remote Sales Representative

Customer Experience Specialist

Nighttime Call Center Representative

Part-Time Customer Service Representatives

Inbound Sales Representative

Customer Service Representative

Call Center Manager

Licensed Insurance Sales Representative (Remote / Home-Based)

Customer Service Representative - Salvin Dental

Inside Sales Representative - Membership Renewals

Registered Financial Services Representative - Charlotte, NC

Customer Service Representative | $15/hr Plus Bonuses

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