Top 102 Non phone remote Jobs in Charlotte, Nc

Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Long Term Disability Claims Advocate - Remote Opportunities Available!
Lincoln Financial —Charlotte, NC
- $25.87 - $35.84 an hour
- Online Application
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
- Disability insurance
- Tuition reimbursement
4d
Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE
CCS —Charlotte, NC
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
5d
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Charlotte, NC
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
IT Desktop Support
Gaylor Electric —Charlotte, NC
- Full-time
- Windows
- Communication skills
- Entry level
Quick Apply
12d
Outbound Sales Representative
FLS Connect —Charlotte, NC
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health savings account
4d
Tier 2 Systems Engineer
Quo Vadis Inc. —Matthews, NC
- Up to $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
3d
Sales Executive (SaaS) - Fluent Spanish Required
Brilliant POS —Charlotte, NC
- $85,000 - $225,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
14d
Service Technician
Security 101 —Charlotte, NC
- $30 - $40 an hour
- Full-time
- Clean driving record
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Microsoft Modern Work Engineer (Copilot & SharePoint)
Emergent Software —Charlotte, NC
- $110,000 - $140,000 a year
- Overtime
- Remote
- Presentation skills
- SharePoint
- Senior level
- Profit sharing
- Paid parental leave
Quick Apply
Business Development Manager
Carolina Handling LLC —Charlotte, NC
- Clean driving record
- Merchandising
- Mid-level
- Profit sharing
- Fuel card
Quick Apply
Customer Support Rep/Ntl Acct
S.P. Richards Company —Concord, NC
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Paid training
- COVID-19 protective measures
Front Desk Liaison
AMain.com, Inc. —Charlotte, NC
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick Apply
6d
Technical Support Representative
VALD —Charlotte, NC
- Weekends as needed
- Hybrid work
- Mid-level
- No travel
- Communication skills
Quick Apply
STD Claims Appeals Specialist
Lincoln Financial —Charlotte, NC
- $74,800 - $78,700 a year
- Online Application
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Disability insurance
- Tuition reimbursement
17h
Social Services Assistant
Kannapolis Health and Rehabilitation —Concord, NC
- Part-time
- High school diploma or GED
- Older adults
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Asset Protection Investigator
Belk —Charlotte, NC
- Weekends as needed
- Microsoft Outlook
- Writing skills
- English
Advanced Medical Support Assistant
US Veterans Health Administration —Charlotte, NC
- $52,923 - $68,799 a year
- Online Application
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
22h
Analyst, Enterprise Service Desk
ABACUS —Charlotte, NC
- Microsoft Outlook
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Customer Service RC Technical Expert
AMain.com, Inc. —Charlotte, NC
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick Apply
7d

I want to receive the latest job alert for non phone remote in charlotte, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

non phone remote jobs near charlotte, nc

Medical Support Assistant jobs in Charlotte, NC

Front Desk Agent jobs in Charlotte, NC

Service Desk Analyst jobs in Charlotte, NC

Technical Support Representative jobs in Charlotte, NC

Customer Service Representative jobs in Charlotte, NC

Sharepoint Developer jobs in Charlotte, NC

Inbound Sales Representative jobs in Charlotte, NC

Sales Executive jobs in Charlotte, NC

Outbound Sales Representative jobs in Charlotte, NC

Service Desk Support jobs in Charlotte, NC

Asset Protection Investigator jobs in Charlotte, NC

Business Development Manager jobs in Charlotte, NC

IT Support jobs in Charlotte, NC

Service Technician jobs in Charlotte, NC

Claims Specialist jobs in Charlotte, NC

Medical Support Assistant jobs in Tripler Army Medical Center, HI

Event Assistant jobs in Washington, DC

Medical Support Assistant jobs in Fort Worth, TX

Medical Office jobs in Los Angeles, CA

Work At Home Medical Insurance jobs in Ohio

Service Desk Analyst

Zones -
Charlotte, NC

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Health insurance

Qualifications

ITIL Foundation
Non-technical user support
Knowledge management
Network troubleshooting
ITIL Certification
Customer relationship building
Email customer support
Technical support via phone
Phone communication
Procedural guides
Technical documentation
Incident report management
Incident management software
Windows
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Desktop (troubleshooting support)
Incident management operations support
Customer service knowledge base
macOS
Linux
Technical support via email
Cross-functional collaboration
Escalation handling
Communication skills
CompTIA A+
Entry level
Client interaction via phone calls

Full Job Description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 6 months
Location:100% remote but must reside in either Winston-Salem, NC or Charlotte, NC
Pay: $25/hr
Hours: M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm

What you will do as the Service Desk Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Client Interaction: Respond to incoming service requests via phone, email, and chat in a professional and courteous manner.
Incident Management: Log and categorize incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
Troubleshooting: Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions.
Escalation: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication.
Knowledge Base: Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.
Customer Service: Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.
Follow-Up: Conduct follow-ups with clients to confirm resolution and gather feedback on their support experience.
Documentation: Document solutions and procedures for future reference and improve operational processes.
Compliance: Adhere to company policies and procedures, including data protection and security guidelines.

What you will bring to the team:

Education: High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
Experience: Previous experience in a customer service role, call center work environment, or technical support position is preferred
Technical Skills: Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals.
Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues effectively.
Customer Focus: Commitment to providing excellent customer service and maintaining positive client relationships.
Teamwork: Ability to work well in a team environment and collaborate with colleagues and other departments.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Quick Apply

Refine Your Search

non phone remote jobs in charlotte, nc

Service Desk Analyst

Long Term Disability Claims Advocate - Remote Opportunities Available!

Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE

Inbound Sales Representative (Remote/Eastern Time)

IT Desktop Support

Outbound Sales Representative

Tier 2 Systems Engineer

Sales Executive (SaaS) - Fluent Spanish Required

Service Technician

Microsoft Modern Work Engineer (Copilot & SharePoint)

Business Development Manager

Customer Support Rep/Ntl Acct

Front Desk Liaison

Technical Support Representative

STD Claims Appeals Specialist

Social Services Assistant

Asset Protection Investigator

Advanced Medical Support Assistant

Analyst, Enterprise Service Desk

Customer Service RC Technical Expert

I want to receive the latest job alert for non phone remote in charlotte, nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected