Charlotte, NC
Monday–Friday | 8:30 AM – 5:00 PM
(Some evenings, weekends, or holidays may occasionally be required based on client needs.)
At Pathways to Life, the intake process is often the first interaction a client has with our organization. We are looking for an Intake Coordinator who can make that experience organized, welcoming, and efficient for individuals seeking mental health and behavioral health services in the Greenville area.
In this role, you will coordinate assessments, verify insurance, manage authorizations, communicate with providers, and help ensure clients move into services without unnecessary delays. You will work closely with clinicians, physicians, administrative staff, and families to keep the intake process moving smoothly from referral through admission.
This position is a strong fit for someone who enjoys balancing people-focused work with organization, problem-solving, and follow-through.
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Coordinate and schedule client intakes across multiple behavioral health services
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Explain intake paperwork, releases, and program information to clients and guardians
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Verify insurance eligibility, copays, and Medicaid/MCO enrollment
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Submit IPRS funding requests for uninsured clients
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Maintain accurate records in the EMR, including authorizations and supporting documentation
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Track referrals and intake activity through Access to Care reporting tools
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Communicate with clinicians, physicians, families, and referral sources regarding intake status
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Help ensure all intake documentation is completed within required timelines
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Support monthly audits and compliance requirements
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Provide administrative office coverage during lunch periods and as needed
Clients move from referral to assessment without communication gaps
Insurance and authorization issues are resolved quickly
Documentation is completed accurately and on time
Providers receive the information they need before appointments
Families and referral sources receive timely updates and clear communication
Bachelor’s degree in a Human Services field plus 2 years of full-time experience with the population served
OR
Bachelor’s degree in a non-Human Services field plus 4 years of related full-time experience
Behavioral health, mental health, or substance use services
Insurance verification and prior authorizations
Electronic Medical Records (EMR)
Medicaid, MCO enrollment, or IPRS funding
Coordinating schedules across multiple providers or departments
Working in fast-paced healthcare or community-based settings
Managing multiple deadlines without losing attention to detail
Communicating clearly with clients, families, and providers
Staying organized while handling interruptions and urgent requests
Working independently while keeping the team informed
Protecting confidentiality and handling sensitive information professionally
This position is primarily office-based in Greenville, NC and involves frequent communication with clients, providers, and referral sources. The role may involve exposure to individuals experiencing behavioral health crises or emotional distress. Occasional lifting of office materials up to 25 pounds may be required.
Work that directly helps individuals access care and support faster
Consistent weekday schedule
Collaborative clinical and administrative team environment
Opportunity to build experience in behavioral health operations and care coordination
Ongoing training and professional development
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Must complete all required company training within established timelines
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Must pass applicable background and registry checks in accordance with North Carolina regulations
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Must maintain confidentiality in all verbal, written, and electronic communications
Pathways to Life is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.
