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Care Management / Intake Coordinator

Pathways to Life, Inc -
Charlotte, NC

Quick Apply

Job Details

Full-time

Qualifications

Bachelor's degree
Healthcare privacy protection

Full Job Description

Intake Coordinator

Charlotte, NC
Monday–Friday | 8:30 AM – 5:00 PM
(Some evenings, weekends, or holidays may occasionally be required based on client needs.)

Help People Access Behavioral Health Services Faster

At Pathways to Life, the intake process is often the first interaction a client has with our organization. We are looking for an Intake Coordinator who can make that experience organized, welcoming, and efficient for individuals seeking mental health and behavioral health services in the Greenville area.

In this role, you will coordinate assessments, verify insurance, manage authorizations, communicate with providers, and help ensure clients move into services without unnecessary delays. You will work closely with clinicians, physicians, administrative staff, and families to keep the intake process moving smoothly from referral through admission.

This position is a strong fit for someone who enjoys balancing people-focused work with organization, problem-solving, and follow-through.

What You’ll Do

Coordinate and schedule client intakes across multiple behavioral health services
Explain intake paperwork, releases, and program information to clients and guardians
Verify insurance eligibility, copays, and Medicaid/MCO enrollment
Submit IPRS funding requests for uninsured clients
Maintain accurate records in the EMR, including authorizations and supporting documentation
Track referrals and intake activity through Access to Care reporting tools
Communicate with clinicians, physicians, families, and referral sources regarding intake status
Help ensure all intake documentation is completed within required timelines
Support monthly audits and compliance requirements
Provide administrative office coverage during lunch periods and as needed

What Success Looks Like In This Role

Clients move from referral to assessment without communication gaps
Insurance and authorization issues are resolved quickly
Documentation is completed accurately and on time
Providers receive the information they need before appointments
Families and referral sources receive timely updates and clear communication

What We’re Looking For

Required Qualifications

Bachelor’s degree in a Human Services field plus 2 years of full-time experience with the population served
OR
Bachelor’s degree in a non-Human Services field plus 4 years of related full-time experience

Strong Candidates Often Have Experience With

Behavioral health, mental health, or substance use services
Insurance verification and prior authorizations
Electronic Medical Records (EMR)
Medicaid, MCO enrollment, or IPRS funding
Coordinating schedules across multiple providers or departments
Working in fast-paced healthcare or community-based settings

Skills That Matter In This Position

Managing multiple deadlines without losing attention to detail
Communicating clearly with clients, families, and providers
Staying organized while handling interruptions and urgent requests
Working independently while keeping the team informed
Protecting confidentiality and handling sensitive information professionally

Work Environment

This position is primarily office-based in Greenville, NC and involves frequent communication with clients, providers, and referral sources. The role may involve exposure to individuals experiencing behavioral health crises or emotional distress. Occasional lifting of office materials up to 25 pounds may be required.

Why Join Pathways to Life?

Work that directly helps individuals access care and support faster
Consistent weekday schedule
Collaborative clinical and administrative team environment
Opportunity to build experience in behavioral health operations and care coordination
Ongoing training and professional development

Additional Requirements

- - Must complete all required company training within established timelines
- - Must pass applicable background and registry checks in accordance with North Carolina regulations
- - Must maintain confidentiality in all verbal, written, and electronic communications

Pathways to Life is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.

Quick Apply

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