A Snapshot of Your Day
As the Duke Carolinas Resident Engineer, you will start each day motivated to anticipate and find solutions that satisfy our customers' needs. As the first point of contact for day-to-day operational concerns, you will collaborate with the LTP Program Manager, Field Service, and Order Management teams to ensure Long-Term Program (LTP) contracts are executed in a manner that adds value to both Siemens Energy and our customers.
You will build and maintain customer relationships that create trust and reinforce Siemens Energy's mission of "Customer First." As an essential member of the Siemens Energy team, you will ensure that customer needs are met through the solutions and services being offered while supporting the safe, reliable, and efficient operation of their facilities.
Please note that this position must be located within driving distance of Duke Energy power plants in the Duke Carolinas region, including H.F. Lee, W.S. Lee, Smith, and Sutton generating stations. Charlotte, Raleigh, Winston-Salem, Wilmington, or the surrounding areas may be desirable locations, as you will be expected to visit each site on a regular basis.
How You’ll Make an Impact
- Serve as the daily interface with plant staff regarding ongoing operations and maintenance activities.
- Review plant turnovers and provide guidance or request additional data on areas of operational concern.
- Collaborate with engineering teams, as needed, to address operational issues and follow up with operations teams on daily operational status.
- Support customer maintenance activities, where applicable, by providing vendor manuals, service engineering support, and assistance with emergent issues pertaining to Siemens Energy-supplied equipment.
- Support the Project Manager, as needed, in executing the Long-Term Program (LTP) maintenance contract.
- Focus on improving value to the customer by remaining cognizant of available upgrades and coordinating with the District Service & Sales office to provide solutions that increase the scope of plant services.
- Ensure QISs are entered for quality events. Drive corrective actions related to key customer-visible quality events and communicate resolution with customers through TMS.
- Contribute to the Total Maintenance Service (TMS) process by preparing, facilitating, and documenting TMS meetings between the customer and Siemens Energy personnel to plan maintenance outages and implement product modifications and upgrades.
- Coordinate with customers and Siemens Energy repair facilities when components are sent off-site for refurbishment and/or repair.
- Assist in communications between Siemens Energy and the customer during outages.
- Identify and assist in the resolution of warranty and commercial issues in partnership with the LTP Program Manager.
- Ensure technical correspondence, operating history, and configuration records are maintained.
- Analyze, interpret, and assist in resolving problems associated with forced outages.
- Assist customers with troubleshooting activities related to Siemens Energy-supplied equipment onsite.
- Assist customers with issues associated with startup and operational activities.
- Be available to customers during off-hours, including weekend support by phone and, occasionally, onsite.
- Build, grow, and maintain strong customer and internal partnerships by living the highest standards of our SOCIUS principles of Accountability, Optimism, Communication, Trust, and Flexibility.
What You Bring
- A high degree of customer relationship management and financial project management skills.
- Previous project management experience with demonstrated ability to deliver complex, high-value projects to multiple customers.
- 5+ years of relevant experience in power generation.
- Experience in customer-facing roles with the ability to communicate clearly and effectively with senior management.
- Ability to perform physical activities including walking, reaching, climbing, stooping, and lifting to 75 pounds.
- Ability to travel locally to customer sites up to 80% of the time using a company provided vehicle.
- Candidates with more experience can be considered for a higher level or vice versa.
- Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About the Team
Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards
- Career growth and development opportunities
- Supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- 401K savings plan with company match
- Family building benefits
- Parental leave
Jobs & Careers: https://jobs.siemens-energy.com/jobs
