Top 388 Resources administrator Jobs in Charlotte, Nc

Service Administrator
Cummins Inc. —Charlotte, NC
- $65,600 - $98,400 a year
- Mid-level
- Office
- US work authorization
- Relocation assistance
Office Administrator
Dewberry —Charlotte, NC
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Administrative Assistant
Geo-Technology Associates Inc. —Charlotte, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Office Administrator
Preferred Carolinas Realty —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Health insurance
1d
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Contract Admin
East Coast Protective Services, Inc. —Charlotte, NC
- Full-time
- Office
- Administrative experience
- Communication skills
Quick Apply
Admissions Coordinator
Southeastern College —Charlotte, NC
- Full-time
- Office
- University
- In-person
Quick Apply
Professional Operations Administrator
ALKU —Charlotte, NC
- $20 - $30 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Opportunities for advancement
Quick Apply
11d
Database Administrator
Mecklenburg EMS Agency —Charlotte, NC
- $53.49 an hour
- Online Application
- Hybrid work
- Computer Science
- Bachelor of Science
- DevOps
Center Administrator
American Family Care —Charlotte, NC
- Full-time
- HIPAA
- Mid-level
- Analysis skills
Child Care Center Director - Harrisburg
Dixon Academy Charlotte —Harrisburg, NC
- $65,000 - $75,000 a year
- Full-time
- Background check
- Classroom
- Current TB test
- Dental insurance
- 401(k)
Quick Apply
Special Education Teacher
American Leadership Academy-Charlotte —Charlotte, NC
- $50,000 a year
- Online Application
- Background check
- Classroom
- Teaching Certification
- Health insurance
- 401(k)
Quick Apply
ServiceNow Platform Technology Lead
Pacific Life —Charlotte, NC
- $125,100 - $152,900 a year
- Full-time
- 6 years
- System design
- Mentoring
- Paid parental leave
- Paid holidays
Vocational Case Manager
Enlyte —Charlotte, NC
- $61,400 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Travel reimbursement
- Health savings account
Special Education Teacher
Bonnie Cone Classical Academy —Huntersville, NC
- $50,000 a year
- Online Application
- Background check
- Classroom
- Teaching Certification
- Health insurance
- 401(k)
Quick Apply
Military Service - U.S. Air National Guard, Administration
Military Service - U.S. Air National Guard Recruiting —North Carolina
- From $49,838.78 a year
- Full-time
- Military
- Computer literacy
- English
School Based Therapist
Support Incorporated —Charlotte, NC
- From $55,000 a year
- Full-time
- Background check
- School experience
- LMFT
- Health insurance
- Dental insurance
Quick Apply
5d
Licensed High School School Psychologist - Matthews, North Carolina
Soliant —Matthews, NC
- Full-time
- School experience
- High school
- Mid-level
Quick Apply
Special Education Teacher - Multi-Categorical
Cross Country Education —Rock Hill, SC
- $47.00 - $47.90 an hour
- Monday to Friday
- Classroom
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d
Human Resources Business Partner
isolved —Charlotte, NC
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply

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Service Administrator

Cummins Inc. -
Charlotte, NC

Apply Now

Job Details

$65,600 - $98,400 a year

Benefits

Relocation assistance

Qualifications

Customer communication
Computer skills

Full Job Description

We are looking for a talented Service Administrator to join our sales and service department in Charlotte, NC.

In this role, you will make an impact in the following ways:

Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
Review work orders to ensure accuracy for invoicing and warranty.
Complete required training on a timely basis.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

To be successful in this role you will need the following:

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Prior experience in service & repair, or warranty related field preferred.
Excellent computer skills using multiple software platforms.
Ability to thrive in fast-paced environment with multiple priorities.

Key Responsibilities:

Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact. Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Competencies:

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

Technical trade school/ vocational diploma or certification or equivalent experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant and/or in-depth knowledge obtained through specialized training.

Skill, Education, or Experience Preferences that are nice to have but not required)

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $65600

Max Salary $98400

ReqID 2430850

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Apply Now

Refine Your Search

resources administrator jobs in charlotte, nc

Service Administrator

Office Administrator

Administrative Assistant

Office Administrator

IT Help Desk Administrator

Contract Admin

Admissions Coordinator

Professional Operations Administrator

Database Administrator

Center Administrator

Child Care Center Director - Harrisburg

Special Education Teacher

ServiceNow Platform Technology Lead

Vocational Case Manager

Special Education Teacher

Military Service - U.S. Air National Guard, Administration

School Based Therapist

Licensed High School School Psychologist - Matthews, North Carolina

Special Education Teacher - Multi-Categorical

Human Resources Business Partner

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