Client Onboarding Manager
Connecteam —Charlotte, NC
- $90,000 a year
- Remote
- Mid-level
- Organizational skills
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Customer Sales Lead, Food Lion
Campbell Soup Company —Charlotte, NC
- $117,600 - $161,700 a year
- Full-time
- Remote
- Sales
- Merchandising
- Mid-level
- AD&D insurance
- Paid holidays
Customer Support Manager, Petro
AMETEK, Inc. —Fort Mill, SC
- $95,000 - $115,000 a year
- Microsoft Excel
- Microsoft Outlook
- 8 years
Sr Manager, Airport Customer Operations
American Airlines —Charlotte, NC
- Data analysis skills
- Analysis skills
- Driver's License
- Health insurance
- Dental insurance
4d
Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
Senior Customer Success Manager
Supermetrics —Charlotte, NC
- $80,000 - $125,000 a year
- Remote
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Account Manager - Radiology - Charlotte, NC
Bayer —Charlotte, NC
- $104,000 - $156,000 a year
- 5 years
- Residential
- Bachelor's degree
- Health insurance
- Dental insurance
Regional Sales Manager (Southeast)
Mallinckrodt —Charlotte, NC
- $145,000 - $208,000 a year
- Full-time
- Remote
- Analysis skills
- Driver's License
- Bachelor's degree
4d
GUCCI Team Manager - Charlotte
Gucci —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Merchandising
Retail - Associate Boutique Manager, Boutique Management (SouthPark)
Aritzia —Charlotte, NC
- Full-time
- Mid-level
- Retail management
- Leadership
Senior Customer Success Manager
Karbon —Charlotte, NC
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Retail Channel Marketing Manager
Dreamline —Mooresville, NC
- Full-time
- Hybrid work
- Marketing
- Merchandising
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d
Specialty Infusion Manager
KabaFusion —Charlotte, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Assistant Channel Marketing Manager / Channel Marketing Manager
Dreamline —Mooresville, NC
- Full-time
- Hybrid work
- Marketing
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Account Manager Roofing
Handy Distribution —Charlotte, NC
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Outside Account Manager - Charlotte NC
ANTONIO SOFO & SON —Charlotte, NC
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Assistant Product Marketing Manager
Quest Talent Solutions —Charlotte, NC
- $55,000 - $65,000 a year
- Full-time
- Spanish
- Marketing
- Merchandising
Quick Apply
Manager, Sales Training and Operations
PIP Global Safety —Charlotte, NC
- Management
- 5 years
- Bachelor's degree
Quick Apply
Branch Operations Manager-Charlotte, NC
Raymond James Financial, Inc. —Charlotte, NC
- Full-time
- Up to 50% travel
- Research
- Mid-level
- Paid holidays
- Health insurance
14d
Strategic Marketing Manager, Celgard
Celgard, LLC —Charlotte, NC
- Microsoft Excel
- Marketing
- 5 years
- Paid parental leave
- Health savings account
12d

I want to receive the latest job alert for sales support manager in charlotte, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sales support manager jobs near charlotte, nc

Manager In Training jobs in Charlotte, NC

Product Marketing Manager jobs in Charlotte, NC

Senior Operations Manager jobs in Charlotte, NC

Boutique Manager jobs in Charlotte, NC

Sales Lead jobs in Charlotte, NC

Outside Sales Account Manager jobs in Charlotte, NC

Branch Manager jobs in Charlotte, NC

Customer Success Manager jobs in Charlotte, NC

Customer Experience Manager jobs in Charlotte, NC

Regional Sales Manager jobs in Charlotte, NC

Client Onboarding Manager jobs in Charlotte, NC

Team Leader jobs in Charlotte, NC

Account Manager jobs in Charlotte, NC

Marketing Manager jobs in Charlotte, NC

Manager In Training jobs in Fayetteville, NC

Manager In Training jobs in Manatee County, FL

Manager In Training jobs in Hartford, CT

Manager In Training jobs in Chattanooga, TN

Free Paid Cna Training jobs in Rock Hill, SC

Technical Program Manager jobs in Remote

Client Onboarding Manager

Connecteam -
Charlotte, NC

Quick Apply

Job Details

$90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Happy hour
Paid time off
Vision insurance

Qualifications

Customer communication
Employee relationship building

Full Job Description

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn't happen behind a desk, and doesn't have time for messy spreadsheets, scattered group chats, or tools that don't talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About The Role

The Onboarding Manager guides new customers who come from a partnership, through the implementation of Connecteam, from initial handoff and kickoff through a successful payroll launch. This is a customer-facing, hands-on implementation role combining project management, system configuration, payroll-process understanding, customer training and cross-functional coordination.

The Onboarding Manager works closely with customers, in collaboration with the partner's Implementation Managers and internal Connecteam teams to ensure employee data, time tracking, PTO, payroll rules and payroll system integrations are configured and validated correctly. The primary goal is to deliver a smooth onboarding experience while ensuring employees are paid accurately and on time.

Implementations are payroll-first and planned around the customer's first clock-in date, payroll schedule and go-live timeline. Depending on account size and complexity, the Onboarding Manager may continue supporting the customer through the first one to three payroll cycles.

Success in this role requires more than technical knowledge. The Onboarding Manager must be highly perceptive, able to read people and situations quickly, and skilled at navigating complex interpersonal dynamics while maintaining trust across multiple internal and external teams.

Key Responsibilities

Own the customer onboarding process
- Manage a book of business of customers that came from the partnership, from internal handoff through go-live and initial payroll stabilization.
- Build implementation plans around first clock-in, payroll periods, training requirements and payroll-processing deadlines.
- Lead kickoff, setup, training and client's payroll.
- Maintain clear timelines, responsibilities, next steps, risks and customer communication throughout each project.
Lead discovery and solution design
- Understand the customer's workflows.
- Translate business requirements into a practical Connecteam setup.
- Identify complex requirements and suit the right solution with the design of the relevant setup.
Configure integrations
- Configure relevant Connecteam account settings
- Set up and manage the integration.
Deliver training and manage stakeholders
- Train clients on Connecteam platform and integration process.
- Train managers on time tracking and payroll workflows using Connecteam.
- Adapt the training plan to customer size, structure and complexity while keeping sessions practical and process-focused.
- Work closely with the assigned partner Implementation Manager.
- Coordinate clearly across customers, partner, Sales, Support, Product, Integrations and leadership.
Troubleshoot, escalate and document
- Investigate issues across the full workflow.
- Determine issue owner and route it appropriately
- Escalate payroll-impacting risks with clear documentation
- Maintain accurate account records, architecture decisions, risks, next steps and handoff documentation.

Experience & Skills

2+ years of experience in implementation, onboarding, customer facing SaaS role with SMB & Mid Market client sizes.
Strong project management skills with the ability to manage multiple customer implementations and priorities simultaneously.
Excellent communication, presentation, and training skills with the ability to explain technical concepts to both technical and non-technical audiences.
Tech-savvy with the ability to quickly learn software, troubleshoot issues, and understand integrations and data flows.
Strong organizational skills, attention to detail, and a customer-first approach when managing complex implementations.
Ability to build trusted relationships with customers, internal teams, and external partners in a fast-paced environment.
Strong problem-solving skills, sound judgment, and the ability to navigate ambiguity and changing customer needs.

Preferred Experience

Experience with payroll, HRIS, workforce management, scheduling, time & attendance, or employee management platforms.
Experience supporting payroll implementations, PEO environments, or multi-location/multi-entity organizations.
Experience working in a partner-led or channel-based customer environment.

Benefits:

- Medical, dental, & vision coverage
- Paid time off for vacation, sick days
- 401k

Salary: $90K

We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Joining Connecteam Is The Smart Move:

We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

Our privacy policy

Quick Apply

Refine Your Search

sales support manager jobs in charlotte, nc

Client Onboarding Manager

Customer Sales Lead, Food Lion

Customer Support Manager, Petro

Sr Manager, Airport Customer Operations

Customer Experience Manager- Charlotte,NC

Senior Customer Success Manager

Account Manager - Radiology - Charlotte, NC

Regional Sales Manager (Southeast)

GUCCI Team Manager - Charlotte

Retail - Associate Boutique Manager, Boutique Management (SouthPark)

Senior Customer Success Manager

Retail Channel Marketing Manager

Specialty Infusion Manager

Assistant Channel Marketing Manager / Channel Marketing Manager

Account Manager Roofing

Outside Account Manager - Charlotte NC

Assistant Product Marketing Manager

Manager, Sales Training and Operations

Branch Operations Manager-Charlotte, NC

Strategic Marketing Manager, Celgard

I want to receive the latest job alert for sales support manager in charlotte, nc

Related Searches

Explore jobs in more locations

About The Role

Joining Connecteam Is The Smart Move:

Together we will shape the future of work!

Job Seeker Tools

Employer Tools

Browse

Stay Connected