At Voci MedSpa, we believe the front desk sets the tone for the entire client experience. We are looking for a polished, personable, and highly organized Front Desk Coordinator to join our team and help create the warm, elevated, and professional environment our clients know and love.
This role is ideal for someone who thrives in a fast-paced setting, loves connecting with people, and takes pride in delivering exceptional customer service with attention to detail. If you are friendly, dependable, proactive, and passionate about skincare, wellness, and client care, we would love to hear from you.
What You’ll Do:
- Welcome every client with warmth, professionalism, and genuine hospitality
- Create a seamless, elevated guest experience from check-in to check-out
- Answer phones promptly and professionally
- Schedule, confirm, reschedule, and cancel appointments accurately
- Provide clear, confident information about services, packages, skincare, promotions, and spa policies
- Help promote treatments, specials, and product recommendations
- Address client questions or concerns with professionalism, courtesy, and care
- Maintain a clean, organized, stocked, and polished front desk and reception area
- Open and close the spa according to standard operating procedures
- Use scheduling and point-of-sale software accurately and efficiently
- Communicate important client or operational updates to management
- Assist with day-to-day spa operations and support the team as needed
- Attend team trainings and staff meetings regularly
- Help maintain the high standards of service and presentation Voci MedSpa is known for
What We’re Looking For:
- A positive, welcoming, and professional presence
- Strong customer service and communication skills
- Excellent attention to detail and ability to multitask
- Confidence working in a busy, fast-paced environment
- Strong computer skills and comfort learning new software
- Dependability and punctuality
- Ability to work both independently and as part of a team
- Interest in aesthetics, skincare, or wellness is a plus
Schedule Requirements:
This is a full-time position (30 hours/week on avg). Candidates must be available to work a flexible schedule, including evenings, Saturdays, and occasional Sundays.
Typical shift options include:
Monday–Friday: 8:00–2:00, 8:30–2:30, 2:00–8:00, 2:30–8:00, and occasionally 10:00–6:00
Saturday: 8:00–5:00 or 9:00–5:00
Schedules are created on a monthly basis. We are closed for all major holidays.
Qualifications:
- Customer service experience: 3 years preferred
- Prior front desk, reception, medspa, salon, wellness, or hospitality experience is a plus
- Basic math and cash handling skills
Benefits:
- Employee discount
- Flexible schedule
- Opportunity to work in an established, physician-led medspa
- Supportive team atmosphere
About Voci MedSpa:
Voci MedSpa is a longstanding, physician-led medical spa in Charlotte, NC known for personalized care, trusted expertise, and an elevated client experience. We are looking for someone who will represent our brand with professionalism, warmth, and enthusiasm.
To apply, please send your resume and cover letter to [email protected]. We look forward to hearing from you.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
