Job Title: Senior Property Manager
Department: TKC Management Services
Reports To: Division Manager
Classification: Exempt
Position Summary
The Senior Property Manager is responsible for maintaining both the physical and fiscal aspects of a property or a portfolio of properties with a thorough understanding of real estate fundamentals and business management, with a particular focus on the specific needs of clients and tenancy. This individual will maintain a high level of professionalism in addressing internal and external issues including response to and resolution of any client requests or concerns.
Essential Functions
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Ensure the highest-level of client satisfaction with the Property Management function and sees that contractual obligations are being met and expected benefits are realized
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Develop and maintain effective working relationships with client leadership teams, operational teams, landlords and tenants with the overall objective of enhancing the business relationship within the portfolio
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Manage, coordinate, and exercise functional responsibility for Property Management services within assigned facilities
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Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems
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Lead property support staff by conducting regular meetings to review service expectations, brainstorm, and problem solve, etc.
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Take ownership of, establish, and maintain standardization and consistency with best-in-class Property Management practices, including financial, physical maintenance, tenant retention, and lease administration processes
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Document cost avoidance and/or savings within account
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Coordinate Property Management reporting per needs of client(s)
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Provide input and direction regarding issues as requested by property staff.
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Manage monthly accounting updates and issues
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Manage monthly CMMS reporting and tracking, analyze CMMS data to benchmark operations and drive improvement
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Approve employee timesheets and expense reports
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Monitor and foster vendor relationships
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Perform and document scheduled inspections of facilities per client needs or direction
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Assist/prepare, submit and manage property budgets with clients’ goals and objectives addressed, track variances and ensure smooth recovery process
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Abstract and understand lease language to comprehend landlord and tenant responsibilities, defaults, etc.
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Manage and ensure correct rental rates are in place, manage rent collections, ensure receivables are kept in check per lease guidelines
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Monthly reporting of property management activities to Division Manager
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Pursue or assist in the pursuit of new business development as necessary
Other Functions
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Prepares reports and spreadsheets as needed
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Responsible for employee payroll, where needed
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Orders supplies as necessary
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Performs other duties as assigned
Competencies
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Proven ability to successfully lead a team.
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Demonstrated possession of knowledge, skills and abilities gained through at least five years as processing assistant/secretarial experience with same or similar duties
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Strong organizational skills; detail oriented
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Excellent verbal and written communication skills
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Ability to adapt and remain flexible
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Strong interpersonal skills; ability to maintain professionalism in a sensitive and complex environment
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Proven record of providing excellent internal and external customer service
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Ability to multi-task in a fast-paced environment
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Ability to work independently and produce results
Technical Skills
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Proficiency with the on-demand work request and preventative maintenance documentation process
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CMMS experience a strong plus
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Experience with preparation of, and adherence to, annual property budgets
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High proficiency in MS applications including Word, Excel, PowerPoint and Outlook
Knowledge, Skills, Abilities
Required
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10+ years’ experience in commercial, office or medical office (excluding residential, hotel experience) property management (operational experience is preferred)
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10+ years of leadership experience managing non-exempt and/or exempt-level employees.
Preferred
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Bachelor's degree (B.A. or B.S.) from four-year college or university a plus.
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BOMI Real Property Administrator (RPA) designation and/or IREM Certified Property Manager (CPM®), or industry leading equivalent designation preferred.
Position Type / Expected Hours of Work
This is a full-time, exempt position with normal working hours Monday through Friday, working 40 hours per week. However, as business needs become necessary, after-hours, holidays, or weekends may be required.
Travel
Travel is required for this position.
Supervisory Responsibilities
This position assists in scheduling, assigning, and supervising activities of maintenance personnel for the assigned portfolio.
Work Environment
This job operates both in a professional office environment and onsite supervision. Must also be willing to work outdoors in adverse weather conditions, industrial settings, and construction sites.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully: The employee is regularly required to talk or listen effectively. The employee is frequently required to sit, squat, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. Specific vision abilities required by this job include Close vision and Distance vision. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
EEO STATEMENT
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Company’s employees to perform their job duties may result in discipline up to and including discharge.
