Job Description
Spa Desk Clerk - SPADSKCL
Department: Spa
Reports To: Spa Director
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
The Spa Desk Clerk is responsible for providing exceptional customer service to spa guests, ensuring a seamless and relaxing experience. This role involves managing appointments, answering guest inquiries, and handling spa retail sales.
Essential Duties and Responsibilities:
- Greet and welcome guests in a warm and friendly manner.
- Answer guest inquiries regarding spa services, treatments, and amenities.
- Assist guests with booking appointments, cancellations, and modifications.
- Provide information about spa packages and promotions.
- Handle guest complaints and resolve issues promptly and professionally.
- Manage the spa appointment book, ensuring efficient scheduling and maximizing occupancy.
- Coordinate with therapists to ensure timely service delivery.
- Reschedule appointments as needed, communicating with guests and therapists.
- Promote and sell spa products, recommending items based on guest needs and preferences.
- Process retail transactions accurately and efficiently.
- Maintain inventory levels and restock shelves as needed.
- Answer phone calls and emails promptly and professionally.
- Maintain accurate records of guest information, appointments, and sales.
- Prepare daily reports on spa activities and revenue.
- Assist with general spa cleanliness and maintenance.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a spa or hospitality setting preferred.
- Excellent customer service skills and a positive attitude.
- Strong interpersonal and communication skills.
- Ability to multitask and prioritize tasks effectively.
- Basic computer skills, including proficiency in spa software.
- Knowledge of spa treatments and products.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift and carry items up to 25 pounds.
Working Conditions:
- Work environment is indoors, in a spa setting.
- May be exposed to various spa products and chemicals.
- Shifts may include evenings, weekends, and holidays.
Perks & Benefits:
- Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Requirements:
Discover Naples Grande Beach Resort
A Luxury Choice Among Hotels in Naples, Florida
A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.
Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.
Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:
Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.
Formerly known as the Registry Resort and the Waldorf Astoria Naples, The hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.
Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.
The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.
