Top 286 Special projects manager Jobs in Charlotte, Nc

Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
Program Manager
Carolina NeuroSurgery & Spine Associates —Charlotte, NC
- Microsoft Excel
- Bachelor's degree
- SharePoint
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Administrative Manager
Raftelis —Charlotte, NC
- $90,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
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8d
Sr Specialist, Program Manager
Scout Motors —Charlotte, NC
- $130,000 - $160,000 a year
- Full-time
- 18 years or older
- Office
- Bachelor's degree
- Paid jury duty
- Paid parental leave
Quick Apply
11d
Security Manager
Securitas Security Services —Charlotte, NC
- $37 - $40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Travel
- Paid holidays
- Disability insurance
Knowledge Manager Specialist
RMF Engineering, Inc —Charlotte, NC
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Business development
- Paid holidays
- Health insurance
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1d
East Coast Business Manager
Mountain Air Cargo —Charlotte, NC
- Full-time
- 1 year
- Senior level
- Commercial
Field Implementation Manager
Canteen —Charlotte, NC
- $90,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Up to 50% travel
- Commuter assistance
- Disability insurance
Quick Apply
8d
Property Manager
Confidential —Rock Hill, SC
- $62,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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12d
Construction Materials Testing (CMT) Project Manager
Geo-Technology Associates Inc. —Charlotte, NC
- Full-time
- Clean driving record
- Microsoft Outlook
- Construction site
- Paid holidays
- Disability insurance
Quick Apply
Proj Mgr II, Customer Implemen...
MSC —Davidson, NC
- Full-time
- Inventory management
- Customer service
- 5 years
Tax Manager - Hybrid
Everforth, Cybercoders —Charlotte, NC
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Research
- Health insurance
- Dental insurance
Quick Apply
11d
Assistant Pharmacist Manager (32 hours)- Store 386
Harris Teeter —Belmont, NC
- $91,000 - $124,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Merchandising
- Health savings account
- Health insurance
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Construction Project Manager (Multifamily/HVAC experience)
Everforth, Cybercoders —Charlotte, NC
- $145,000 - $180,000 a year
- Full-time
- Construction site
- Residential
- Mentoring
- Fuel card
- AD&D insurance
Accounting Manager
Carolina Development Services, LLC —Monroe, NC
- $70,000 - $90,000 a year
- Full-time
- Background check
- CPA
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Account Manager - Coastal Carolinas
Greenheck Group —North Carolina
- $80,000 - $208,000 a year
- Full-time
- 5 years
- Engineering
- Mid-level
- Paid time off
Electrical Operations Manager
J&E Electric —Rock Hill, SC
- $70,000 - $90,000 a year
- Email
- Construction site
- Customer service
- Mid-level
- Paid holidays
- Health insurance
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5d
Safety Manager
Harkins Builders —Charlotte, NC
- $90,000 - $100,000 a year
- Full-time
- CPR Certification
- Construction site
- 3 years
- Profit sharing
- Paid jury duty
Senior Engineering Project Manager
Everforth, Cybercoders —Charlotte, NC
- $120,000 - $140,000 a year
- Full-time
- Construction site
- 3 years
- US work authorization
- Paid training
- Health insurance
Quick Apply
Senior Engineering Project Manager
Everforth, Cybercoders —Charlotte, NC
- $120,000 - $140,000 a year
- Full-time
- Construction site
- 3 years
- US work authorization
- Paid training
- Health insurance
Quick Apply

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Customer Experience Manager- Charlotte,NC

Caesarstone -
Charlotte, NC

Quick Apply

Job Details

Full-time
$100,000 - $127,000 a year

Qualifications

Live chat
Strategic goal setting
Customer relationship building
Email customer support
Texting/chatbox tools
Customer returns handling
Managing teams in a customer support role
Writing skills
Talent management
Presentations for conferences or internal meetings
Financial analysis
Managing clients in a customer support role
Team development
Customer engagement
Conflict management
Leading team collaboration initiatives
Computer skills
Customer support
Operational excellence initiatives
Business operations
Customer information system software
Call center management
Team motivation (leadership skill)
Email support
Cross-functional communication

Full Job Description

Position will be based out of Charlotte, NC headquarters office

The Customer Service Manager is responsible for overseeing all operations of the Order Fulfillment Support Center, fostering an environment of service excellence across all CSUS Regions. The ideal candidate will have experience driving performance and effectively managing a centralized team (and any remote locations). The Customer Service Manager will report to the Vice President of Operations – North America.

Accountabilities

Deliver an exceptional customer experience at all touch points.

Ensure Order Fulfillment team members are properly supported and informed of needed information to best conduct day-to-day tasks as well as special projects.
Translate customer experience intent into specific success measures.
Develop measurement capabilities: customer survey analyses, text analytics, third-party analysis, etc.
Identify key loyalty and satisfaction drivers.
Ensure the support center is utilized to its fullest extent across departments in support of all business and interdepartmental objectives.
Ensure all escalations are resolved in a manner that restores customer faith without burdening the business.
Ensure policies, procedures, and practices are communicated, monitored, and enforced uniformly within the team.
Ensure team members are fulfilling orders in a timely and efficient manner.
Participate in the department’s recruitment activities to ensure CS hires the best talent available.
Partner with Distribution Center Managers to proactively engage all consumers impacted by warehouse delays or OOS inventory.
Work closely with Sales for alignment of sales targets and build plans to achieve results.
Present analyses of weekly performance vs. targets with key actions to drive optimization.
Ensure all teams and employees sell with integrity and uphold pricing policy standards.
Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
Ensure that all transactions that affect inventory are processed accurately by auditing the Sales Exception Reports
Co-ordinate effective promotional campaigns and the implementation of business development plans.

Drive all strategic and operational activities through to successful completion.

Ensure that short term and long-term resourcing needs are met; create contingency plans to minimize any negative impact to the day-to-day productivity and effectiveness of the support center.
Build weekly analyses of performance vs. targets for presentation to wider team and market stakeholders.
Drive talent management activities at all levels of the support center team.
Oversee the design, development, delivery, and implementation of effective operational and training policies, procedure, materials and programs to ensure support of all support center-defined performance metrics.
Consistently manage departmental costs to drive favorable financial results for profitable operation.
Identify change initiatives to support successful productivity levels and quality customer service.
Review continually the department’s training and assessment materials; develop or re-design programs and materials to ensure they are best aligned to support achievement of support center-defined performance metrics and over-all employee development.
Identify opportunities to reduce costs and/or increase productivity; oversee the implementation of resulting policies, procedures and practices.

Salary

The anticipated total compensation range for this position is between $100,000 and $127,000, which includes a base salary and an incentive bonus opportunity. Base compensation within this range is determined based on job-related knowledge, skills, experience, and geographic location.

Requirements:

Skills

Strong experience managing an in-bound support center utilizing digital service channels including live chat, email etc.
Proven engaging leader with a successful track record of delivering service excellence through developing people, while being an expert people developer with an emphasis on leading vs. managing,
In-depth knowledge of customer relationship management software and call management systems
Experience in strategic planning leading to service excellence required.
High level of customer service excellence required, for example conflict resolution, negotiation, and objection handling skills
Strong written and verbal communication history including the ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to suit the audience.
Proven success in analytical and conceptual thinking situations including solid financial management experience.
Demonstrated ability to build and implement efficient processes.
Proven ability to motivate, inspire, and lead a growing team in an ever-changing business environment.
Proven ability to successfully collaborate cross-functionally to achieve business objectives.
High level of proficiency with ORACLE ERP system is a plus

Education / Experience

Five (5) plus years of customer support/management experience

Working Conditions

Travel may be required
Ability to attend and conduct presentations
Manual dexterity required to use desktop computer and peripherals
Lifting or moving up to 10lbs may be required

Location website:
USA

Quick Apply

Refine Your Search

special projects manager jobs in charlotte, nc

Customer Experience Manager- Charlotte,NC

Program Manager

Administrative Manager

Sr Specialist, Program Manager

Security Manager

Knowledge Manager Specialist

East Coast Business Manager

Field Implementation Manager

Property Manager

Construction Materials Testing (CMT) Project Manager

Proj Mgr II, Customer Implemen...

Tax Manager - Hybrid

Assistant Pharmacist Manager (32 hours)- Store 386

Construction Project Manager (Multifamily/HVAC experience)

Accounting Manager

Account Manager - Coastal Carolinas

Electrical Operations Manager

Safety Manager

Senior Engineering Project Manager

Senior Engineering Project Manager

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