Top 11 Technical associate Jobs in Charlotte, Nc

IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
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Help Desk Technician
Chesapeake Containment —Charlotte, NC
- Email
- Spanish
- Microsoft Excel
- Computer literacy
- Dental insurance
- Paid time off
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13d
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Charlotte, NC
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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Senior Associate, Oracle Cloud Technical Lead
PRICE WATERHOUSE COOPERS —Charlotte, NC
- $77,000 - $202,000 a year
- 7 years
- Oracle
- Java
- Paid holidays
- Health insurance
Help Desk Support Technician
NEW HOPE CAROLINAS INC —Rock Hill, SC
- Computer science
- Azure
- Computer Science
Quick Apply
Digital Asset Technical Advisory | Associate Director
Guidehouse Inc. —Charlotte, NC
- $162,000 - $270,000 a year
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
- Health savings account
- Paid holidays
Oracle Technical Cloud Associate Vice President
Deloitte —Charlotte, NC
- $163,400 - $322,100 a year
- Full-time
- Computer science
- Azure
- Computer Science
HR Shared Services Representative/ HR Help Desk Analyst
DEP —Charlotte, NC
- $22 - $23 an hour
- Contract
- Mid-level
- Microsoft Office
- High school diploma or GED
- 401(k)
- Life insurance
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Help Desk Programs Specialist - Afghan Outreach
Refugee Support Services of the Carolinas —Charlotte, NC
- $20 an hour
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Office
- Work from home
Quick Apply
9d
Amazon Connect Technical Architect, Associate Vice President
Deloitte —Charlotte, NC
- $171,500 - $307,500 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Bilingual Help Desk
IFab Corporation —Gastonia, NC
- Full-time
- Computer literacy
- Office
- Organizational skills
Quick Apply

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IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and…
$80,000 - $90,000 a year
Quick Apply
Desktop Support Technician - IT
Service Metal —Charlotte, NC
Develop training material for employees on new hardware and software. Update internal users' software and applications. This role will be second shift.
$24 - $26 an hour
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3d

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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8d
Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
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6d

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IT Help Desk Administrator

Toppan Packaging Americas -
Charlotte, NC

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Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Optimizing workflow processes
Employee onboarding
Knowledge management
Managing technical support teams
Customer communication
Computer science
Team member evaluation
Defect resolution root cause analysis
Bachelor's degree in information technology
Computer Science
Managing teams in a customer support role
Associate's degree in computer science
Team leadership
Enterprise software
Operations coordination
Coaching
Incident management software
Regulatory compliance
Vendor coordination
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
Windows
Incident Escalation
User training (technical support)
Key Performance Indicators
Analysis skills
Professional development support
Associate's degree in information technology
Zendesk

Full Job Description

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

Want to learn more? Visit us at packaging.toppan.com

Summary Description:
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency.

What you’ll be doing:

Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
Develop, document, and enforce help desk procedures, workflows, and support standards.
Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
Ensure compliance with IT policies, security standards, and regulatory requirements.
Identify recurring issues and recommend root-cause fixes and process improvements.
Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.

Leadership & Administrative Duties

Provide day-to-day guidance and task coordination for help desk technicians.
Assist with training, mentoring, and onboarding of new help desk staff.
Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
Contribute to performance reviews by providing feedback on technician performance and development needs.
Lead in the development of processes to manage major incidents.

We’d love to hear from you if:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
2 -3 years of experience in IT support or help desk roles,
Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
Excellent communication, customer service, and documentation skills.

Key Competencies

Customer-focused mindset with strong problem-solving abilities.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong analytical skills with attention to detail.
Leadership, coaching, and collaboration skills.
Ability to translate technical concepts into clear, user-friendly language.

Compensation:

The annual base salary range for this role is from $80,000 to $90,000

At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.

Benefits

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.

Quick Apply

Refine Your Search

technical associate jobs in charlotte, nc

IT Help Desk Administrator

Help Desk Technician

IT Help Desk Tier 1 - Bilingual

Senior Associate, Oracle Cloud Technical Lead

Help Desk Support Technician

Digital Asset Technical Advisory | Associate Director

Oracle Technical Cloud Associate Vice President

HR Shared Services Representative/ HR Help Desk Analyst

Help Desk Programs Specialist - Afghan Outreach

Amazon Connect Technical Architect, Associate Vice President

Bilingual Help Desk

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