Top 260 Technical support Jobs in Charlotte, Nc

Customer Support Associate
DebtBook —Charlotte, NC
- Finance
- Analysis skills
- Math
- Dental insurance
- Tuition reimbursement
Quick Apply
Implementation Specialist
Speedpoint —Charlotte, NC
- From $100,000 a year
- Email
- Hybrid work
- Mid-level
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Xpress Data Inc —Charlotte, NC
- $65,000 - $75,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
3d
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Desktop Support Technician - IT
Service Metal —Charlotte, NC
- $24 - $26 an hour
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Profit sharing
- Paid parental leave
Quick Apply
3d
Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
Quick Apply
IT Service Desk Agent
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Mid-level
- Windows
- In-person
Quick Apply
IT Desktop Support
Gaylor Electric —Charlotte, NC
- Full-time
- Windows
- Communication skills
- Entry level
Quick Apply
7d
Technical Support Engineer
Microsoft —Charlotte, NC
- $70,500 - $153,200 a year
- Full-time
- Background check
- Computer Science
- Research
13d
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Technical Support Analyst
Quilt Software —Charlotte, NC
- $52,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
Quick Apply
Technical Support Technician
Teguar Corporation —Charlotte, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support
Trifecta Services Company —Charlotte, NC
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Technical Support Analyst
Shamrock Trading Corporation —Charlotte, NC
- Full-time
- Bachelor of Science
- Writing skills
- English
- Dental insurance
- 401(k)
Quick Apply
Customer Support Specialist I
Momentus Technologies —Charlotte, NC
- On call
- Remote
- Microsoft Excel
- Microsoft Access
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Tier 1 Desktop Support Technician
Culp Elliott & Carpenter, PLLC —Charlotte, NC
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Technical Support Specialist
Booth and Associates —Charlotte, NC
- Computer Science
- Research
- Mid-level
Quick Apply
22h
Deskside Technician
Coforge Ltd. —Charlotte, NC
- $25 - $29 an hour
- Background check
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
9d
Replay Technical Support Specialist
DVSport —Charlotte, NC
- $45,000 - $55,000 a year
- Weekends as needed
- Remote
- Mid-level
- Travel
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Service Desk Analyst
iSuite —Charlotte, NC
- $50,000 - $55,000 a year
- Office
- Windows
- Microsoft Office
- Paid parental leave
- Paid holidays
Quick Apply
2d

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Customer Support Associate

DebtBook
Charlotte, NC

Quick Apply

Job Details

Benefits

Stock options
Unlimited paid time off
Dental insurance
Tuition reimbursement
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

Spreadsheets
Data manipulation
Data analysis software

Full Job Description

CUSTOMER SUPPORT ASSOCIATE

Hours: 10am - 7pm

WHO WE ARE:

DebtBook is the financial platform powering treasury and capital markets across the public sector. State and local governments, public universities, health systems, and the bankers and advisors who serve them run trillions of dollars in debt, cash, and investments on DebtBook.

We've built the most sophisticated treasury platform in public finance — sitting at the intersection of treasury management and a $4 trillion fixed income market that's been waiting for modern infrastructure.

WHAT YOU'LL DO:

As a Customer Support Associate, you will:

Respond to client inquiries via live chat and email
Troubleshoot and provide resolution to customer challenges
Become a DebtBook product expert
Provide client training and ongoing product education as needed
Work with the internal data team to ensure data updates are made correctly
Work with the internal product and development teams to ensure the timely resolution of any product issues
Create or facilitate the production of support materials like FAQs, user guides, and user support articles to empower self-service
Engage with clients, post-implementation, to understand their experience and drive success

WHAT YOU'LL BRING:

We are looking for team members who are passionate about putting their energy, insight, and analytical prowess into work that matters
Experience in a people-focused, customer service role, software product support experience strongly preferred
Proficient in all Microsoft Excel, including formulas and functions
Proficiency in data manipulation and analysis in Excel is required
Experience with accounting and/or bond math is preferred
Excellent analytical, problem-solving, and decision-making skills
BONUS experience with municipal debt or lease accounting is highly valued
Exceptional written communication skills
Empathetic, positive attitude with a commitment to our client's success
Highly organized with a high level of accuracy and attention to detail is required
A strong sense of service and a passion for technology
Comfort in a fast moving startup environment
Must be able to operate independently and effectively through periods of uncertainty, ambiguity and change
Demonstrated ability to relate well to individuals and groups with widely varying backgrounds, perspectives, education and skills is required
Bachelor's Degree in Accounting or Finance preferred

OUR "GOAT" VALUES:

GROW Continuously

We believe in continuous improvement, never accepting the status quo as good enough, and iterating to move quickly without compromising on quality.
We are energized by the fast-paced rate of change that growth demands and see new challenges as opportunities for resilience and personal development.
We are driven by curiosity to think creatively, innovate, and experiment, and we humbly incorporate lessons learned from success and failure along the journey.

OWN Your Outcomes

We hold ourselves accountable for exceptional effort, execution, reliability, professionalism, and results that add tremendous value for customers.
We are all individual contributors, responsible for delivering value to our customers, team, and company with every action we take.
As managers, we lead by example in both what we do and how we do it, and stay personally familiar with the work as we coach our teams.
We follow through on our decisions and commitments with action.

ABOVE & Beyond

We create moments of magic, surprising and delighting our customers at every touchpoint.
We run towards problems and enthusiastically jump in to help colleagues however we can be valuable.
We take pride in proactively doing the extra little things that set us apart, even when no one is watching.

TEAM Over Ego

There is no task needed at DebtBook that is beneath any of us.
We work hard to be the teammate others want on their team.
We have the courage to have hard conversations and the grace to receive honest feedback in pursuit of excellence.

WHY DEBTBOOK:

DebtBook is a fast-growing company where we dream big, move fast, make an impact, and bring joy to everything we do. Our core values drive our success as an organization, and we are looking for talented teammates who share our passion for challenging the status quo, innovating in all we do, and wanting to make a difference.

When it comes to benefits and perks, we are committed to supporting our employees' well-being to make their lives better, both in and out of the office. We offer:

Competitive salaries plus equity (stock options) for all employees;
Comprehensive health, dental, and vision insurance, 401(k) with 4% employer match;
Generous leave policies (including unlimited PTO);
Professional development opportunities and tuition reimbursement;
Family and wellness perks;
In-person social events;
Top-of-the-line equipment, and a newly furnished office.

DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.

Quick Apply

Refine Your Search

technical support jobs in charlotte, nc

Customer Support Associate

Implementation Specialist

IT Support Specialist

Service Desk Analyst

Desktop Support Technician - IT

Junior Service Support Analyst

IT Service Desk Agent

IT Desktop Support

Technical Support Engineer

IT Help Desk Administrator

Technical Support Analyst

Technical Support Technician

IT Support

Technical Support Analyst

Customer Support Specialist I

Tier 1 Desktop Support Technician

Technical Support Specialist

Deskside Technician

Replay Technical Support Specialist

Service Desk Analyst

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