Top 180 Customer service representative Jobs in Charlotte Mi

SMS-CUSTOMER SERVICE SPEC I
University of Michigan Health Sparrow —Charlotte, MI
- Full-time
- Basic math
- High school diploma or GED
- Organizational skills
4d
Treasury Customer Service Representative 6-9
State of Michigan —Dimondale, MI
- $21.91 - $32.20 an hour
- Full-time
- Remote
- Background check
- No experience needed
- Mid-level
- Paid parental leave
- Health savings account
5d
Customer Service Representative
Clopay Corporation —Lansing, MI
- $23 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
Customer Service Representative - Remote
NeoPollard Interactive —Lansing, MI
- Remote
- Windows
- High school diploma or GED
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
Customer Service Representative
Clopay —Lansing, MI
- $23 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
Quick Apply
Call Center Representative
Celink —Lansing, MI
- $18.00 - $19.50 an hour
- Remote
- High school diploma or GED
- Ability to sit for extended periods
- Typing
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Josh Orler - State Farm Agent —Lansing, MI
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Experience Specialist - QCSRR
Community Mental Health Authority —Lansing, MI
- $28.89 - $32.26 an hour
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Clean driving record
9d
Bilingual Mortgage Resolution Representative - Afternoon Shift
First National Bank of America —Lansing, MI
- Spanish
- English
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Bilingual Customer Service Specialist – 9AM-6PM Shift
First National Bank of America —East Lansing, MI
- Monday to Friday
- Spanish
- English
- Office
- Health savings account
- Paid time off
Quick Apply
Multi-Location Branch Customer Service Specialist
Sherwin-Williams —Lansing, MI
- $18 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Licensed Personal Lines Customer Service Representative | Hybrid
Peninsula Insurance Services —Okemos, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Office
- 1 year
- Communication skills
- Paid time off
- Work from home
Quick Apply
9d
Customer Service Representative
U-Haul —Lansing, MI
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Representative
A-1 Mechanical of Michigan LLC. —Lansing, MI
- $15 - $18 an hour
- Full-time
- High school diploma or GED
- Entry level
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Charlotte, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Charlotte, MI
- $13.75 - $14.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service/Eligibility Coordinator
TIC Midwest, LLC —Lansing, MI
- From $20 an hour
- Full-time
- Microsoft Excel
- Writing skills
- English
- AD&D insurance
- Disability insurance
Quick Apply
Customer Service Representative
Air Lift Company —Lansing, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Solutions Representative 1 - Lansing, MI
Granger Waste Services, Inc —East Lansing, MI
- From $19.13 an hour
- Bilingual
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Customer Service Representative - State Farm Agent Team Member
Steven Bartshe - State Farm Agent —Eaton Rapids, MI
- $35,000 - $45,000 a year
- Full-time
- Computer literacy
- Office
- Communication skills
- Health insurance
- Paid time off
Quick Apply

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SMS-CUSTOMER SERVICE SPEC I

University of Michigan Health Sparrow -
Charlotte, MI

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Customer relationship building
Basic math
Employee relationship building
Patient safety
Mobile devices

Full Job Description

Job ID: 55429

Full-Time

Description:

Positions Location: Charlotte, MI

Job Description

General Purpose of Job:

As a member of the Customer Service team, the CSR plays a vital role in supporting UMH-Sparrow Medical Supply (SMS) sites by advancing customer service goals and operational objectives. This position is essential in delivering exceptional care to patients, customers, team members, and referral sources. The CSR I must demonstrate strong relationship-building skills, effective problem-solving abilities, and a steadfast commitment to patient safety, customer satisfaction, and financial accountability.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team Members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position

All Task Categories must adhere to the following:

Responds to and resolves customer inquiries, in person, phone, and/or email.
Is the primary contact to customers and meets their needs in a professional manner.
Makes outgoing inquiries to obtain missing information from referral sources to complete the referral.
Accurately inputs customer, insurance, and documentation into database system.
Fulfills orders by selecting the appropriate product
Accurately performs inbound document routing tasks and files appropriately into customer electronic medical record.
Seeks supervisory assistance to resolve complex customer issues
Becomes skilled at and possesses complete understanding of all CSR I level tasks and competencies
General understanding of product, prices, and inventory locations.
Ensures all information and documentation is complete and properly entered for payment.
Obtains additional documentation when required from EPIC, telephone, or fax inquiries.
Ensures effective communication between locations to support customer needs.
Creates a positive culture work environment.
Verifies customer’s insurance benefits and assists to obtain necessary documentation to meet insurance criteria.
Performs payment transactions via cash register, credit card, and/or payment portal. Assisting customers/patients with arranging payment plans in portal.
Ability to multitask and prioritize referrals to ensure timelines meet referral/customer needs.

Task Category: Retail Services (Competency):

Maintain supply levels by monitoring items needed by stocking products.
Performs basic fittings (e.g. knee braces, wrist braces, soft cervical collars – see competency for complete list)
Processes purchase order receiving via warehouse transfers by verifying order and quantities are correct – printing bar code price labels and put stock in appropriate bin location.
Maintains cleanliness and organization of showroom, product displays, and assigns product bin locations.
Educates customer on appropriate use of equipment or supplies to ensure instruction for use and safety.
Processes daily cash drawer deposits, verifying accuracy of transactions.
Verifies customer’s insurance eligibility and benefits to determine coverage before completing order.
Obtains insurance authorizations when required and enters the authorization information appropriately.
Index inbound document routing to appropriate accounts/folders.

Task Category: Call Center (Competency):

Effectively manages call volumes and monitors phone queue.
Checks after hour and non-urgent message lines.
Ability to multi-task and prioritize referrals to ensure timely hospital discharges
Liaison between referral source and patient to provide education on insurance
Prioritize fax referrals to coordinate urgent medical equipment and supply deliveries.
Reindex inbound document routing to appropriate accounts/folders.
Lansing office: Schedule Lansing PAP appointments and triage PAP related calls.
Lansing office: Team members are assigned alpha fax letters to prioritize urgent faxes (e.g. hospital discharges, same day deliveries, and/or orders with high level of medical need).

Job Requirements

Work Experience

Previous Healthcare/Customer Service Experience preferred

Education

High school diploma, GED or successful completion of 12 grades.

Specialized Knowledge and Skills

• Can demonstrate effective use of computers and/or mobile devices for daily job performance activities. • Respectfully listens to viewpoints and ideas of others. • Demonstrated excellent interpersonal skills and a genuine desire to help others. • Excellent communication skills both verbal and written. • Creates an environment where co-workers and team members reciprocate in kind. • Practices critical thinking skills to include prioritization of duties and immediate needs/requests (hospital discharge or hospice requests). • Demonstrates personal accountability (e.g. attendance) • Identify and utilize appropriate resources to ensure identified problems or concerns are followed through and resolved • Demonstrate knowledge of facility safety requirements. • Ability to work with new team members, which includes assisting new team members in acclimating to the healthcare team environment • Good math and organizational skills.

Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Service/Support/Skilled Maintenance

Requirements:

Shift

Days

Degree Type / Education Level

High School / GED

Status

Full-time

Facility

Sparrow Medical Supply

Experience Level

New Grad

Apply Now

Refine Your Search

customer service representative jobs in charlotte mi

SMS-CUSTOMER SERVICE SPEC I

Treasury Customer Service Representative 6-9

Customer Service Representative

Customer Service Representative - Remote

Customer Service Representative

Call Center Representative

Customer Service Representative - State Farm Agent Team Member

Customer Experience Specialist - QCSRR

Bilingual Mortgage Resolution Representative - Afternoon Shift

Bilingual Customer Service Specialist – 9AM-6PM Shift

Multi-Location Branch Customer Service Specialist

Licensed Personal Lines Customer Service Representative | Hybrid

Customer Service Representative

Customer Service Representative

Customer Service Associate I

Customer Service Associate I

Customer Service/Eligibility Coordinator

Customer Service Representative

Customer Solutions Representative 1 - Lansing, MI

Customer Service Representative - State Farm Agent Team Member

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