Introduction
Join a Mission That Matters
Are you someone who loves serving others, brings excellence and care to every task, and finds joy in supporting work that changes lives around the world? SIM USA is seeking a Front Desk & Member Services Associate who combines strong customer service skills with sharp attention to detail and confidence using computers and systems.
In this role, you will play a vital part in Christian missions by ensuring gifts are processed accurately, donors are cared for thoughtfully, and every interaction reflects Christ-centered hospitality. Whether you are assisting a donor by phone or email, managing contributions with precision, or welcoming guests at the front desk, your work will directly support missionaries and ministry efforts globally.
This position is ideal for someone who thrives in a fast-paced environment, enjoys balancing people-focused service with behind-the-scenes accuracy, and is motivated by a desire to serve God and others with integrity and excellence. If you’re passionate about Christian missions, detail-oriented, and eager to use your skills to make an eternal impact, we would love to hear from you.
Position Purpose
The Front Desk & Member Services Associate serves as a faithful steward of the resources entrusted to SIM by providing exceptional donor care, member support, and administrative services that reflect Christ-centered values, operational excellence, confidentiality, and compassionate service. This role requires strong time management, adaptability, and the ability to effectively balance multiple priorities while supporting donor care operations and OMC Medical Claims administration.
Ministry Requirements
- Evidence of a personal faith and value system that reflects, embraces, and witnesses to the Christ-centered mission of SIM
- Regular attender and member in good standing of a local, evangelical church
- Passion for God’s global mission
- Demonstrates behavior aligned with SIM’s Mission Statement, Statement of Faith and core values and employee expectations
- Effectively represents Jesus Christ to those within both personal and professional spheres of influence
Ministry Employee Expectation
All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further SIM’s religious mission.
As an employee of SIM USA:
- I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
- I understand that SIM is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
- I agree that the purpose of my employment with SIM is to further its Christian purpose, and that I am prepared to assist in accomplishing that purpose.
- I understand that I must exhibit conduct that is consistent with SIM’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, SIM’s Statement of Faith, and SIM’s Christian Conduct policies.
Key Responsibilities:
Donor Care Processing
- Accurately process batch entries for all donation types, including Check/Cash, ACH, EFT, and Stock, while effectively managing time to meet daily and weekly processing deadlines.
- Maintain donor records and ensure timely acknowledgments within the CRM system, including address changes, etc. received via return mail.
- Respond to donor and member inquiries via phone and email, resolving requests and updating systems, including payment and personal information as needed in a timely and organized manner.
- Elevate the donor experience by ensuring every interaction is impactful and seamless.
- Support and enhance communications within the team to better engage all members and donors.
- Assist in data analysis to improve the level of service provided to donors and members.
- Provide general support to the Donor Care Director and assist with departmental needs as assigned.
- Receive prayer requests from donors and ensure that each request is prayed for and responded to with care in a timely manner.
- Mailings (Rotational)
- Sort incoming mail in mailroom as needed
- Process outgoing mailings related to donor care and finance processes, including donation receipts and donor communications.
- OMC Medical Claims Support (12 hours/week)
- Serve as a point of contact for members regarding medical claims inquiries and claim status updates.
- Communicate professionally and compassionately with members, healthcare providers, and insurance carriers to facilitate claim resolution.
- Assist with processing, tracking, and documenting medical claims information while maintaining accuracy and attention to detail.
- Maintain highly confidential medical and personal information in strict compliance with HIPAA regulations and organizational policies.
- Research and follow up on claims issues, ensuring timely communication and resolution.
- Manage multiple claims-related tasks while balancing donor care responsibilities and meeting established deadlines.
- Maintain accurate records and documentation of claim activity and member communications.
- Demonstrate sound judgment, discretion, and professionalism when handling sensitive information.
- Adapt to evolving priorities and provide support for additional member care functions as assigned.
Front Desk Coverage (Rotational)
- Front Desk Coverage (3 Days/week)
- Greet and assist visitors, ensuring a positive and professional first impression.
- Manage incoming calls, emails, and mail, directing them to the appropriate departments while balancing multiple priorities.
- Maintain a clean and organized front desk area and manage the visitor log.
- Perform Donor Care Processing duties while covering the front desk, demonstrating effective time management and task prioritization in a multitasking environment.
Work Experience Requirements:
- Self-motivated with the ability to thrive in a fast-paced, high-volume environment.
- Strong team player with a collaborative mindset.
- Excellent communication, math, and reasoning skills.
- Ability to read and interpret handwritten and cursive documents accurately.
- Proficient in using standard office equipment.
- MS Excel and Word proficiency.
- Strong organizational, prioritization, and time management skills with the ability to manage multiple responsibilities simultaneously.
- Ability to maintain confidentiality and exercise discretion when handling sensitive donor, financial, and medical information.
- Familiarity with HIPAA regulations and confidential records management preferred.
- Ability to adapt to changing workloads, shifting priorities, schedule changes, and additional assignments as organizational needs arise.
- Ability to adapt to schedule changes around holidays with advance coordination during peak periods.
- Extremely detail-oriented with a strong focus on accuracy.
Education Requirements:
- High School/associate degree, etc.
- Training expectation: Child Safety Training
Parameters for Success:
- Strong customer service orientation with a professional and helpful attitude.
- Consistently meet processing deadlines while balancing donor care, medical claims support, mailroom responsibilities, and additional assigned tasks with accuracy and professionalism.
- Demonstrates exceptional time management, flexibility, and adaptability when managing multiple priorities.
- Maintains confidentiality and integrity in all donor, member, financial, and medical claims interactions.
- Contributes positively to the donor and member experience through responsive, Christ-centered service.
- Demonstrated ability to work effectively in a team and foster a collaborative environment.
Spiritual Qualities
- Evidence of a personal faith and value system that reflects, embraces, and witnesses to the Christ-centered mission of SIM.
- Committed to grow as a follower of Jesus Christ.
- Attend and participate in SIM prayer and worship times.
- Demonstrated agreement with SIM’s Statement of Faith and core values by signing the SIM Commitment.
- Understanding of and appreciation for SIM’s heartbeat, and a passion for communicating it with excellence.
Mission Statement
By prayer, we recruit, prepare, and journey with Christians sent by churches as we go and make disciples of Jesus Christ where needed most.
Statement of Faith
Those who serve with SIM are committed to the following essential truths of biblical Christianity.
- GOD: There is one God who exists eternally in three persons: Father, Son, and Holy Spirit. God is the almighty Creator, Savior, and Judge who governs all things according to His sovereign will and is accomplishing His purposes in creation and in the Church to His glory.
- THE FATHER: God the Father is the source of all that is good. He initiates creation and redemption, which He accomplishes through His Son and the Holy Spirit.
- GOD'S WRITTEN WORD: The Bible, consisting of the Old and New Testaments, is God’s written Word, revealing for all peoples His character and purposes. It is the final authority in all matters relating to belief and behavior. The Holy Spirit moved the human authors of the Bible so that what they wrote is inspired, fully reliable, and without error in all it affirms.
- THE HUMAN RACE: Humanity is the climax of God’s earthly creation, bearing His image, designed for relationship with Him, and being the object of His redeeming love. All people have sinned. This results in guilt, death, and alienation from God as well as the defacing of every aspect of human nature. People are unable to save themselves from sin’s penalty and power and from Satan’s dominion.
- JESUS CHRIST: Jesus Christ, both fully God and fully man, entered history as Savior of the world. He was conceived of the Holy Spirit, born of a virgin, and lived an exemplary, sinless life in perfect submission to the Father and in loving relationships with others. He died on a cross, rose bodily, and ascended to heaven where He is advocate for His people and is exalted as Lord of all.
- SALVATION: Christ’s sacrificial death, in which He bore the punishment due to sinners, is the only and all-sufficient basis of God’s provision of salvation for all people of every culture and age, expressing His love and satisfying His justice. By God’s grace the repentant sinner, through trusting alone in the Lord Jesus Christ as Savior, is put right with God, adopted by the Father into His family and receives eternal life.
- THE HOLY SPIRIT: The Holy Spirit makes the work of Christ effective to sinners, giving spiritual life and placing them into the Church. He indwells all believers, empowers them to love, serve, witness and obey God, equips them with gifts, and transforms them to be increasingly like Christ.
- THE CHURCH: The universal Church is made up of all who have been born of the Spirit. It finds local expression in communities of believers called by God to worship, fellowship, proclaim the gospel and make disciples among all peoples, reflect God’s character, engage in works of compassion, contend for truth and justice, and celebrate baptism and communion.
- THE SPIRIT WORLD: Angels are personal spirit beings who glorify God and serve Him. Satan is a spiritual being who was created by God but fell through sin. He, along with other evil spirits, is the enemy of God and humanity, has been defeated by the work of Christ, is subject to God’s authority and faces eternal condemnation.
- THE FUTURE: The Lord Jesus Christ will visibly return to the earth in glory and accomplish the final triumph over evil. God will make everything new. The dead will be raised and judged. Unbelievers will suffer eternal punishment in separation from God; believers will enter into a life of eternal joy in fellowship with God, glorifying Him forever.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Charlotte, NC 28273
