Top 1564 Civil service Jobs in Charlotte Nc

Customer/Revenue Service Assistant
City of Charlotte —Charlotte, NC
- $25.00 - $27.60 an hour
- Weekends as needed
- Background check
- Spanish
- Writing skills
Aviation Service Worker
City of Concord —Concord, NC
- $25.10 an hour
- Clean driving record
- High school diploma or GED
- Driver's License
4d
Assistant, Admn Student Interv
Charlotte-Mecklenburg Schools —Charlotte, NC
- From $20.60 an hour
- Entry level
3d
Administrative Assistant
City of Charlotte —Charlotte, NC
- $24.00 - $34.30 an hour
- Online Application
- Background check
- Microsoft Excel
- Microsoft Outlook
11d
Cargo Agent/Screener (CLT)-2nd Shift
The Inland Group of Companies —Charlotte, NC
- Full-time
- Background check
- Entry level
Quick Apply
Deputy Clerk
State of North Carolina - Judicial Branch —Mecklenburg County, NC
- $36,315 - $58,740 a year
- Online Application
- Microsoft Word
- 18 years or older
- Microsoft Outlook
8d
Detention Officer Trainee
Mecklenburg County —Charlotte, NC
- $63,336 - $68,086 a year
- 12 hour shift
- Clean driving record
- Heavy lifting
- Military
METER SERVICE TECHNICIAN I, II
City of Gastonia —Gastonia, NC
- $46,529.60 - $78,145.60 a year
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Pass drug screening
- Health insurance
- 401(k)
Emergency Services Representative (On-Site)
Concentrix —Charlotte, NC
- $27.10 - $31.84 an hour
- Urgently hiring
- CPR Certification
- Residential
- US work authorization
- Paid training
- Paid holidays
Crime Scene Technician
City of Charlotte —Charlotte, NC
- $25.00 - $33.50 an hour
- Weekends as needed
- Background check
- Mid-level
- Ability to climb stairs
4d
Assistant, Media Center (26-27SY)
Charlotte-Mecklenburg Schools —Charlotte, NC
- Computer literacy
- Maintenance
- Associate's degree
10d
Library Assistant - Part Time
Mecklenburg County —Huntersville, NC
- $20 an hour
- Part-time
- Spanish
- Computer literacy
- Research
1d
DETENTION OFFICER (12 HR SHIFT) - (NEW PAY PLANS)
Cabarrus County —Concord, NC
- $58,225.44 - $69,625.92 a year
- 12 hour shift
- Driver's License
- Cleaning
- Computer skills
Administrative Associate II
State of North Carolina - Health & Human Services —Mecklenburg County, NC
- $32,500 - $49,340 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Paid parental leave
- Health insurance
Administrative Specialist I - Rehab Casework Tech (RCWT)
State of North Carolina - Health & Human Services —Mecklenburg County, NC
- $39,244 - $68,679 a year
- Full-time
- Hybrid work
- Addiction Medicine
- Experience working with individuals with disabilities
- Customer service
- Paid parental leave
- Health insurance
Administrative Assistant
Gaston County Government —Gaston County, NC
- $16.88 - $20.04 an hour
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Veterans Services Officer
State of North Carolina - Military & Veterans Affairs —Mecklenburg County, NC
- $39,671 - $69,426 a year
- Weekends as needed
- Mid-level
- Office
- Administrative experience
Mayor & City Council Support Specialist
City of Charlotte —Charlotte, NC
- $66,826.00 - $96,061.80 a year
- Online Application
- Bilingual
- Background check
- Mid-level
Part Time Adm Support Assistant- Northern Regional Recreation Center (19hr/week)
Mecklenburg County —Charlotte, NC
- Part-time
- Writing skills
- English
- Administrative experience
13h
Administrative Specialist I
State of North Carolina - Department of Labor —Mecklenburg County, NC
- $39,244 - $68,679 a year
- Full-time
- Microsoft Word
- Background check
- Spanish

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Customer/Revenue Service Assistant

City of Charlotte -
Charlotte, NC

Apply Now

Job Details

Full-time
$25.00 - $27.60 an hour

Qualifications

Research
High school diploma or GED
Typing

Full Job Description

Date Opened: Tuesday, July 07, 2026 12:00 AM

Close Date: Sunday, July 12, 2026 12:00 AM

Department: Charlotte Area Transit System Department

Customer Service

Salary: $25.00 - $27.6 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions

SUMMARY

The Charlotte Area Transit System (CATS) is seeking motivated, dependable, and professional Customer Service Representatives for the CATS Transit Center and CATS Call Center. The Customer Service Representative serves as a bridge between CATS and the citizens of Charlotte, answering questions pertaining to bus routes, pass sales, customer inquiries, and complaints.
The schedule for Monday through Friday is subject to change based on the needs of the Customer Service Division. The schedule for Saturday and Sunday is 7am to 4pm. Employees may be subject to split shifts, working on weekends and holidays, and during adverse weather conditions. As an employee of CATS, you are required to make provisions to accommodate these schedule changes. You are required to attend all mandatory trainings, meetings, and safety briefings offered by CATS, even on your scheduled days off.

Major Duties and Responsibilities

Deliver exceptional customer service, providing accurate transit service and routing information
Respond to customer inquiries across multiple channels (phone, in-person, email)
Manage customer inquiries, concerns, and complaints with professionalism and care
Sell and process transit fare passes and tickets, including handling refunds or exchanges when applicable
Perform cash balancing and complete daily reconciliation forms
Conduct research and prepare thorough responses and reports
Escalate unresolved or complex issues to supervisors or appropriate departments per established protocols
Distribute and explain transit-related materials to customers
Stay informed of service changes, route updates, and pricing options to provide accurate information
Contribute to a strong safety culture by reporting concerns per CATS’ Agency Safety Plan
Work toward meeting departmental performance goals (e.g., response times, resolution rates, customer satisfaction)
As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Qualifications & Skills

Clear and effective communication skills (verbal and written)
Strong math and cash-handling abilities
Excellent interpersonal and teamwork skills
Proficiency in Microsoft Office and ability to quickly learn new systems
Minimum typing speed of 40 words per minute
Strong time management and ability to meet deadlines
Ability to stand, walk, bend, kneel, and lift up to 50 lbs. for extended periods
Valid driver’s license and ability to obtain/maintain a City Driving Permit
Ability to understand and explain various CATS service types and pricing options
Exceptional service mindset to represent CATS and support rider satisfaction

Preferred Qualification

Associate degree in business or related field
Ability to communicate effectively in Spanish verbally and in writing

Minimum Qualifications

High School diploma or GED
Six months of consecutive customer service call center experience or cash handling and guest service experience in financial services, retail sales, or a goal-oriented environment

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.

Apply Now

Refine Your Search

civil service jobs in charlotte nc

Customer/Revenue Service Assistant

Aviation Service Worker

Assistant, Admn Student Interv

Administrative Assistant

Cargo Agent/Screener (CLT)-2nd Shift

Deputy Clerk

Detention Officer Trainee

METER SERVICE TECHNICIAN I, II

Emergency Services Representative (On-Site)

Crime Scene Technician

Assistant, Media Center (26-27SY)

Library Assistant - Part Time

DETENTION OFFICER (12 HR SHIFT) - (NEW PAY PLANS)

Administrative Associate II

Administrative Specialist I - Rehab Casework Tech (RCWT)

Administrative Assistant

Veterans Services Officer

Mayor & City Council Support Specialist

Part Time Adm Support Assistant- Northern Regional Recreation Center (19hr/week)

Administrative Specialist I

I want to receive the latest job alert for civil service in charlotte nc

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