At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs. Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems, and driving positive change across the globe.
We’re looking for driven, talented individuals who share our passion for making an impact and having fun while doing it.
Summary:
Responsible for operating the IMAX Dome Theatre projection and sound systems, and ancillary equipment as well as audio-visual components throughout the facility to ensure the highest possible presentation quality. Responsible for greeting groups and individuals, assisting visitors with special needs, and providing exemplary customer service for all visitors and teammates. Responsible for operating the concession stand. Nights and weekends required
Essential Duties and Responsibilities
IMAX Host- Greets all guests and directs loading and unloading of Theater
- Responsible for system startup as well as system shutdown
- Loads and unloads shows into the system for daily operations
- Interacts with visitors and answers visitor’s questions
- Monitors and controls crowds as they prepare for theater entry
- Maintains appearance of IMAX spaces: Adjusts stanchions, keeps theatre spaces tidy, organized and safe
- Assists visitors with special needs
- Seats audience safely and efficiently
- Acts as an ambassador throughout the museum
- Assists in emergency evacuations of theatre
- Maintains accurate records
- Works with theater volunteers
- Stands and greets visitors at the third-level entrance
Operates Theater & AV - Sound, Automation System, Ancillary Equipment and other Audio-Visual Equipment
- Delivers speeches over a personal announcement system in a clear professional manner
- Operates theatre console, sound, automation, and ancillary equipment according to established procedures and practices
- Monitors the picture, lighting, sound, and environmental comfort to ensure the highest possible presentation quality and informs projection staff of any presentation deficiencies
- Follows procedures for timing and queueing between projection room, operations/ticketing, and hosting staff to ensure continuity, quality, and timeliness of theater presentations
- Monitors and controls crowds inside the theater
- Set up, breakdown, and maintenance of AV equipment for events
- Monitors, sets and adjusts museum-wide music system as needed for operations and events
- Operation, set-up, and breakdown of Discovery Theater AV equipment
Maintains Appearance Theater, Concession Stand, and Surrounding areas
- Checks theater for lost articles between shows
- Help maintain cleanliness inside the theater, at concessions, and surrounding areas between shows
- Maintains a secure workplace by communicating with teammates, supervisors, and/or MOD on any issues
- Inspect theater seats for proper operation and fix them when necessary
Operation of Concession Stand
- Following opening and closing procedures for the Concession Stand: set-up, stocking, preparing popcorn, cleaning
- Adhering to all safety, food handling, and cleaning procedures
- Operation of retail software and cash handling
- Product inventory: counting products, recording damaged or expired items, and communicating to MOD or Supervisor
- Exemplary customer service
Qualifications:
Education/Experience:
- High School diploma/GED or in progress of completion required
- Fluency in Spanish preferred
Competencies
- Demonstrate behavior consistent with the organizational culture
- Continually maintain an outwardly positive demeanor toward coworkers and visitors
- Maintain a team-oriented approach and can-do attitude
- Assist other team members and departments in their responsibilities when help is needed
- Display flexibility in an ever-changing environment
- Assist in training and sharing business-related knowledge with fellow employees
- Assists with other museum activities as directed.
Innovation
- Displays original thinking and creativity
- Meet challenges with resourcefulness
Knowledge, Skills, and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Adapts language to the audience (e.g. children, adults, etc.); Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Reasoning - Solves practical problems and deals with a variety of variables in various situations.
- Interpretation – Processes a variety of instructions furnished in written, oral, diagram, or schedule form.
- Cost Consciousness - Conserves organizational resources.
- Diversity - Shows respect and sensitivity for cultural differences.
- Ethics - Treats people with respect; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Supports organization's goals and values.
- Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with change, delays, or unexpected events.
- Initiative - Volunteers readily; Asks for and offers help when needed.
- Planning/Organizing - Uses time efficiently.
Working Conditions:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Noise Level - The noise level in the work environment is usually loud.
- Highly Occupied Space – Must be able to work in extremely crowded spaces with a large number of people.
Physical Demands:
- The employee must regularly lift and /or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- While performing the duties of this Job, the employee is regularly required to stand for long periods of time; walk; use hands to manipulate objects, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl.
- Must be able to talk and hear.
- Must be able to climb stairs and ladders.
Employees of Discovery Place should uphold the mission, vision and values of the organization. We strive to provide exceptional service through four core values: uncommon courtesy, the pursuit of personal excellence, teamwork and inclusion. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
