Top 53 Customer care coordinator Jobs in Charlotte Nc

Customer Service Representative & Scheduling Coordinator – Charlotte, NC
Swifto Charlotte —Charlotte, NC
- $22 - $23 an hour
- Weekends as needed
- Hospitality
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
8d
Patient Services Coordinator
OrthoCarolina —Charlotte, NC
- Full-time
- Remote
- High school diploma or GED
- Computer skills
- In-person
- Paid holidays
- Tuition reimbursement
Quick Apply
9d
Care Coordinator
Oshi Health —Charlotte, NC
- $45,000 - $52,000 a year
- Email
- Remote
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Health insurance
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Front office/Patient Care Coordinator
Charlotte Spine and Pain Relief Center —Mint Hill, NC
- $19 - $23 an hour
- Part-time
- Private practice
- Entry level
- Paid holidays
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Intake Coordinator - Charlotte, NC
Local Infusion —Charlotte, NC
- $24 - $25 an hour
- Full-time
- Current TB test
- Customer service
- BLS Certification
- Paid parental leave
- Disability insurance
Quick Apply
9d
Patient Care Coordinator
Benchmark Physical Therapy —Charlotte, NC
- Weekends as needed
- Inventory management
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Patient Care Coordinator-Charlotte, NC
Sonova —Charlotte, NC
- $18.50 an hour
- No weekends
- Microsoft Outlook
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Office Coordinator
Pasadena Villa Outpatient Center —Charlotte, NC
- Full-time
- HIPAA
- Residential
- Administrative experience
- Health savings account
- AD&D insurance
Quick Apply
Patient Access Coordinator
Hanger, Inc. —Matthews, NC
- $20 - $23 an hour
- Computer literacy
- Administrative experience
- High school diploma or GED
Quick Apply
Patient Care Coordinator
Demant —Matthews, NC
- $17 - $21 an hour
- Inventory management
- HIPAA
- Administrative experience
- Paid holidays
- Paid time off
Patient Coordinator
Ivy Rehab Network —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Paid holidays
- Paid time off
Quick Apply
12d
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Charlotte, NC
- Part-time
- Administrative experience
- Computer skills
- Communication skills
2d
Medical Office Coordinator
Mountain State Oral & Facial Surgery —Pineville, NC
- $39,000 - $45,000 a year
- Full-time
- Dental office
- Organizational skills
- Computer skills
- Wellness program
- Health savings account
Quick Apply
Patient Care Coordinator II
Phoenix Physical Therapy —Charlotte, NC
- Part-time
- Microsoft Word
- CPR Certification
- BLS Certification
- Gym membership
Quick Apply
Patient Services Coordinator IV
Novant Health —Huntersville, NC
- Monday to Friday
- Mid-level
- 3 years
- High school diploma or GED
13d
Referral Coordinator
Charlotte Community Health Clinic —Charlotte, NC
- $17 - $23 an hour
- Hybrid work
- Bilingual
- Writing skills
- Medical office experience
- Paid holidays
- Disability insurance
Quick Apply
Patient Care Coordinator - SouthPark Cardiology
Tryon Medical Partners —Charlotte, NC
- Full-time
- Current TB test
- Computer literacy
- Medical office experience
Quick Apply
2d
Patient Experience Coordinator
Carolinas Center for Oral & Facial Surgery —Charlotte, NC
- Full-time
- Dental office
- Surgery
- Mid-level
- Paid holidays
- Health insurance
Patient Care Coordinator / Front Desk / Eye Care
Premier Family Eye Care —Indian Trail, NC
- $15 - $24 an hour
- Part-time
- Private practice
- Organizational skills
- In-person
- 401(k)
- Paid time off
Quick Apply
9d
Patient Care Coordinator I - 226
Keplr Vision —Belmont, NC
- $15 - $18 an hour
- Full-time
- Computer literacy
- 1 year
- Entry level
Quick Apply

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Customer Service Representative & Scheduling Coordinator – Charlotte, NC

Swifto Charlotte
Charlotte, NC

Quick Apply

Job Details

Full-time
$22 - $23 an hour
8 days ago

Benefits

Health insurance
401(k)

Qualifications

Hospitality
Customer records maintenance
Client onboarding
Email customer support
Phone communication
Operations coordination
Service scheduling
Staff scheduling
Team scheduling
Mid-level
Incident Escalation
Managing clients in a customer support role
Pet care appointment scheduling
Decision making
Communication with pet owners
Escalation handling
Communication skills
Client interaction via phone calls

Full Job Description

Are you a calm, organized problem-solver who enjoys helping both people and pets? Swifto is a growing, premium dog walking and pet care company serving clients in Charlotte, New York City, and Miami. We are looking for a Customer Service & Scheduling Coordinator to support our operations and help ensure every scheduled service is completed reliably and on time.

This is a full-time, in-office role for someone who communicates clearly, keeps track of many moving pieces, and can respond thoughtfully when plans change. You will work closely with clients, dog walkers, and the Operations Manager to coordinate schedules, resolve service issues, and maintain an excellent experience for the pets and people we serve.

What You'll Do

Manage daily scheduling and service changes, including new requests, cancellations, walker time off, and last-minute coverage needs.
Communicate directly with clients by phone, email, and messaging to answer questions, provide updates, and resolve concerns promptly and professionally.
Coordinate closely with dog walkers throughout the day to confirm services are accepted, remain on schedule, and are completed as planned.
Monitor active services and respond quickly to late arrivals, access issues, schedule disruptions, emergencies, and other time-sensitive concerns.
Reassign services and notify affected clients when coverage changes are required.
Maintain accurate client, pet, walker, scheduling, and service records in company systems.
Escalate complex client, walker, or safety concerns to the Operations Manager while helping drive each issue to resolution.
Support new client onboarding and other administrative or operational projects as needed.
Provide occasional weekend, additional evening, and holiday coverage based on business needs.

What We're Looking For

Previous customer service, scheduling, operations, hospitality, or other service-coordination experience.
Excellent written and verbal communication skills, including confidence handling client concerns and sensitive situations.
Strong organization, attention to detail, and the ability to manage competing priorities in a fast-moving environment.
A practical, solutions-oriented approach and the ability to remain calm when plans change unexpectedly.
Comfort learning and using scheduling, messaging, and other web-based systems throughout the workday.
Reliability and sound judgment, particularly when coordinating time-sensitive pet care services.
A collaborative attitude and a genuine love of pets and the people who care for them.

Position Details

Schedule: Our operations run from 8 a.m. to 10 p.m. This position will primarily work shifts during those hours based on business needs. While the initial schedule will likely be focused on the 12:00 p.m. to 8:00 p.m. shift, schedules may change over time as business needs evolve. Occasional weekend, additional evening, and holiday coverage is included in this role.
Location: In person at Swifto's Charlotte office; this is not a remote or hybrid position.
Job type: Full-time, ~40 hours per week.
Compensation: $22-23 per hour
Benefits: Health insurance and 401(k).

How to Apply

Please submit your resume and a brief cover letter explaining why you are interested in working with Swifto and how your customer service, scheduling, or coordination experience would help you succeed in this role.

If you enjoy solving problems, supporting a team, and helping deliver dependable care to pets and their people, we'd love to hear from you.

Quick Apply

Refine Your Search

customer care coordinator jobs in charlotte nc

Customer Service Representative & Scheduling Coordinator – Charlotte, NC

Patient Services Coordinator

Care Coordinator

Front office/Patient Care Coordinator

Intake Coordinator - Charlotte, NC

Patient Care Coordinator

Patient Care Coordinator-Charlotte, NC

Office Coordinator

Patient Access Coordinator

Patient Care Coordinator

Patient Coordinator

Patient Service/Front Desk Coordinator Part Time

Medical Office Coordinator

Patient Care Coordinator II

Patient Services Coordinator IV

Referral Coordinator

Patient Care Coordinator - SouthPark Cardiology

Patient Experience Coordinator

Patient Care Coordinator / Front Desk / Eye Care

Patient Care Coordinator I - 226

I want to receive the latest job alert for customer care coordinator in charlotte nc

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