Top 166 Customer care manager Jobs in Charlotte Nc

Customer Care Manager - Charlotte, NC
Life-Assist, Inc. —Charlotte, NC
- $75,000 - $85,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Microsoft Office
- Paid holidays
- Disability insurance
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Customer Experience Manager - Call Center
Mecklenburg County —Charlotte, NC
- $71,925.74 - $91,705.31 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Driver's License
8d
Growth Customer Success Manager
Yoodli AI Roleplays —Charlotte, NC
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
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Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
14d
Customer Service Manager
EcoShield Pest Solutions —Charlotte, NC
- $45,000 - $54,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
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Customer Service Manager
Morris South —Charlotte, NC
- Management
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
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Client Success Manager
DNP Imagingcomm America Corporation —Concord, NC
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
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Technical Project Manager for Customer Projects
Viewlicity GmbH | PuttView —Charlotte, NC
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Office
- Health insurance
- Dental insurance
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Unit Manager, Customer Care
Piedmont Airlines, Inc. —Charlotte, NC
- $52,000 a year
- Weekends as needed
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
3d
Client Services Manager
GardaWorld Security Services U.S. —Charlotte, NC
- $75,000 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Driver's License
- Paid holidays
- Disability insurance
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Customer Experience Manager, Mid Market
NAVEX —Charlotte, NC
- $90,000 a year
- Full-time
- Hybrid work
- Senior level
- Communication skills
2d
BALENCIAGA Sales & Client Advisor with Keys| Charlotte Southpark
Balenciaga —Charlotte, NC
- Full-time
- Merchandising
- Mid-level
- Team management
Project Manager Customer Onboarding & Implementation
SouthernCarlson, Inc. —Charlotte, NC
- Full-time
- Remote
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
Client Advisor
Louis Vuitton —Charlotte, NC
- $20 - $28 an hour
- Part-time
- Communication skills
- Entry level
- Commercial
- Disability insurance
- Health insurance
Senior Customer Success Manager
Karbon —Charlotte, NC
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Client Experience Manager
Decor Print —Fort Mill, SC
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- CRM software
- Google Workspace
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
9d
Strategic/Enterprise Customer Success Manager
Shopmonkey —Charlotte, NC
- Full-time
- Mid-level
- 4 years
- Commercial
- Paid holidays
- Disability insurance
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11d
Customer Service Manager
City Thrift Charlotte, NC # 148 - Charlotte —Charlotte, NC
- $50,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
Quick Apply
Senior Customer Success Manager
Rezilient Health —Charlotte, NC
- Full-time
- Hybrid work
- 5 years
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Enterprise Customer Success Manager
ScreenCloud —Charlotte, NC
- Hybrid work
- Heavy lifting
- Research
- Office
- Disability insurance
- Health insurance

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Customer Care Manager - Charlotte, NC

Life-Assist, Inc. -
Charlotte, NC

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee stock ownership plan
Life insurance

Qualifications

Live chat
Customer communication
Email customer support
Team supervision
Managing teams in a customer support role
Bachelor of Science
Spreadsheets
Coaching
Customer order taking
Talent management
Talent acquisition
Mid-level
Microsoft Office
Hiring
Customer service training (staff training program)
Professional development support
Task prioritization
Mentoring
Recruiting
Organizational skills
Associate's degree
Project leadership
Task assignment
Leadership
Delegation
Team motivation (leadership skill)

Full Job Description

About This Opportunity

Are you looking for a position where you can do something meaningful and make a real difference? We’re growing fast and looking for leaders and problem-solvers that are ready to grow with us. If you have a passion for what you do, are highly motivated, maintain the highest integrity and possess a wide range of knowledge, skills and abilities then this may be your dream position!

Our Customer Care Manager (CCM) is responsible for the performance of the Customer Care Department in our newest warehouse location in Charlotte, NC. The CCM will recruit, mentor, coach and develop Customer Care Specialists (CCS) to deliver a superior customer experience via telephone, chat, in person, or by email to provide information about products and services, to take orders, or to obtain details of service issues. They will provide ongoing training for the CCSs in these areas: relevant LAC applications, departmental processes and procedures, account set-up, products and services, company’s website features and functionality.

The Customer Care Manager manages the workflow in the department, assigning tasks and responsibilities daily. They coach and develop their team on how to provide a superior customer experience and communicate with professionalism and a personal touch.

Working in conjunction with the Corporate Senior Customer Care Manager, the CCM will interface daily with the Sales, Purchasing, Operations, Contracts and the Regulatory Compliance Specialist to consistently communicate workflow.

Who Are You?

BS/BA or associate’s degree preferred
5+ years related experience or equivalent combination of education and experience; prior management experience preferred
Self-starter, confident in his/her abilities, self-motivated and able to work effectively with limited supervision
Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with others
Strong Leadership skills
Strong organization and prioritizing skills
Attention to details and follows through on assigned tasks and projects
Proficiency at MS Office, MS Excel
A can-do attitude with excellent judgment and creative problem-solving skills

Who Are We?

At Life Assist we show up every day, so we can “Help Heroes Save Lives.” Together through a culture of caring and genuine connections, every decision we make and every action we take ensures that first responders can do their jobs as easily and effectively as possible.

When you compare Life-Assist to other companies in our industry, you’ll find that there is a clear difference. Our culture is extremely important to us. We aren’t about what we sell. We are about what we stand for.

We are always looking for the best talent - individuals who are positive, motivated, and hardworking, but most importantly align with our core values to provide the best experience for everyone. We understand what matters most: the health and well-being of you and your family. We also realize what a significant role work plays in contributing to these.

Members of our Life-Assist team enjoy a positive, supportive environment where employees are encouraged to develop their skills and talent to their fullest potential.

What We Offer

We believe in showing employees how valuable they are to Life-Assist. That is why Life-Assist offers a comprehensive benefit package that aims to meet the needs of our valued employees and their families. Check out what you can expect when you join our team:

15 accrued days Paid Time Off – to help you take that refreshing time to get away from it all
7 paid holidays plus 2 paid floating holidays to use as you please
Employee Assistance Program – to help you reduce the stress of everyday living
Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay
401K Retirement Savings Plan – Life-Assist contributes a % of your deferral to help you meet your retirement goals
Employee Stock Ownership Plan
Tuition Reimbursement
And much, much more…….

If this position sounds like a good fit and you are interested in working for a company where employees love coming to work and helping heroes save lives every day, please submit your resume.

It is the policy of Life-Assist, Inc. (“The Company”) that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. EOE, Including disability/vets

Life-Assist, Inc. promotes a drug-free workplace, and participates in the E-Verify Program.

Applicant Tracking Software by ExactHire: 03695pgl5e7q9ldez7xj

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Refine Your Search

customer care manager jobs in charlotte nc

Customer Care Manager - Charlotte, NC

Customer Experience Manager - Call Center

Growth Customer Success Manager

Customer Experience Manager- Charlotte,NC

Customer Service Manager

Customer Service Manager

Client Success Manager

Technical Project Manager for Customer Projects

Unit Manager, Customer Care

Client Services Manager

Customer Experience Manager, Mid Market

BALENCIAGA Sales & Client Advisor with Keys| Charlotte Southpark

Project Manager Customer Onboarding & Implementation

Client Advisor

Senior Customer Success Manager

Client Experience Manager

Strategic/Enterprise Customer Success Manager

Customer Service Manager

Senior Customer Success Manager

Enterprise Customer Success Manager

I want to receive the latest job alert for customer care manager in charlotte nc

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