Why Deephaven Mortgage?
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.
We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.
Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.
Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at [email protected].
Job Overview
Deephaven Mortgage is hiring for Inside Wholesale Account Executives in the non-QM space. The ideal candidate will possess a strong combination of a quick learner with interpersonal skills, positivity, and be able to take Deephaven’s process, products, pricing, and service to the wholesale broker marketplace in a confident manner. Inside Wholesale Account Executives are expected to increase and grow the Company’s wholesale lending business by developing and maintaining mortgage loan broker relationships and agreements with qualified brokers, banks, and credit unions nationwide. As an Inside Wholesale Account Executive, you will need to work in our office located in the Ballantyne area of Charlotte.
What You’ll Do
Make daily outbound calls to develop new accounts and follow up regularly to ensure client satisfaction
Answer loan pricing and scenario questions
Work closely with operations to resolve any issues
Work with partners to assist in account development
Manage client expectations and develop trust
Manage tracking and reporting of monthly volume and loan quality
Remain up to date with regulatory industry standards and requirements
What We Need
2+ years of mortgage lending experience
Well-developed understanding of mortgage underwriting, processing, closing and sales procedures
Excellent interpersonal and account development skills
Exceptional customer service skills, with attention to detail and follow through
Ability to work well independently, in a fast-paced environment
Strong desire to progress, learn and begin a long-term career with the right company
Exhibits confidence and empathy when dealing with current and potential customers
Accurately represents Deephaven Mortgage and our wholesale team’s capabilities and strengths
Conducts himself/herself in a professional manner regardless of the situation
Team player committed to excellence, working hard and having fun
Experience with Encompass/Point/mortgage origination systems (Preferred)
This role is NOT REMOTE. This role is full time in office in the Ballantyne area of Charlotte, NC.
You Are Someone Who
2+ years of mortgage lending experience (D2C or call center experience preferred)
Well-developed understanding of mortgage underwriting, processing, closing and sales procedures
Excellent interpersonal and account development skills
Exceptional customer service skills, with attention to detail and follow through
Ability to work well independently, in a fast-paced environment
Strong desire to progress, learn and begin a long-term career with the right company
Exhibits confidence and empathy when dealing with current and potential customers
Accurately represents Deephaven Mortgage and our wholesale team’s capabilities and strengths
Conducts himself/herself in a professional manner regardless of the situation
Team player committed to excellence, working hard and having fun
Experience with Encompass (Preferred)
Our Perks
Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
Future Finance Focused – Generous employer-matched 401(k) plan
Community Connect– Philanthropy Committee that creates charitable initiatives
Health from Day One – Comprehensive health insurance starting on day one of employment
Family Matters – Competitive maternity and paternity leave
Culture & Celebrations – Culture Committee with team-building events and celebrations
Ideas Welcome – Encouraging thought leadership and innovation
Guidance & Growth – Mentorship opportunities for career development
Perk Up – Exclusive discounts on travel, tech, pets, legal, and more
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Our Perks
Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
Future Finance Focused – Generous employer-matched 401(k) plan
Community Connect– Philanthropy Committee that creates charitable initiatives
Health from Day One – Comprehensive health insurance starting on day one of employment
Family Matters – Competitive maternity and paternity leave
Culture & Celebrations – Culture Committee with team-building events and celebrations
Ideas Welcome – Encouraging thought leadership and innovation
Guidance & Growth – Mentorship opportunities for career development
Perk Up – Exclusive discounts on travel, tech, pets, legal, and more
