Top 8 Desk clerk Jobs in Charlotte Nc

FRONT DESK CLERK
Motel 6 & Studio 6 Charlotte Northlake —Charlotte, NC
- Full-time
- Hotel
- Communication skills
- Entry level
Quick Apply
Hotel Front Desk Clerk
Country Inn and Suites —Charlotte, NC
- $12 - $15 an hour
- Part-time
- Hotel
- University
- In-person
- Paid time off
- Employee discount
Quick Apply
Hotel Front Desk Night Auditor
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Overnight shift
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Night Auditor
INNKEEPER MOTOR LODGE INC NORTH —Charlotte, NC
- Computer literacy
- Hotel
- Typing
Quick Apply
Night Auditor - Part Time
Sage Hospitality —Charlotte, NC
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
2h
Spa Coordinator
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Weekends as needed
- Maintenance
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Holiday Inn Express & Suites —Mooresville, NC
- $14 - $16 an hour
- Part-time
- Customer service
- Basic math
- Hotel
- Paid time off
- Employee discount
Quick Apply
13d
Hotel Front Desk Clerk (Part-time 2nd)
Quality Inn and Suites —Monroe, NC
- $11 - $13 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Employee discount
Quick Apply

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Front Desk Clerk
Hilton Garden Inn Columbus Airport —Columbus, OH
Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to…
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Front Desk Clerk
Indus Hotel Corp —Columbus, OH
Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to…
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desk clerk jobs near charlotte nc

FRONT DESK CLERK

Motel 6 & Studio 6 Charlotte Northlake
Charlotte, NC

Quick Apply

Job Details

Full-time

Qualifications

Visitor query response
Hotel and accommodations payment processing
Equipment safety procedures
Operator switchboards
Hotel policy compliance
Accounts receivable management
Phone communication
Greeting customers
Cash drawer securing
Answering guest questions
Phone call screening
Credit card payment processing
Hotel room assignment management
Cash register operations
Hotel emergency procedures
Property management systems (PMS)
Telephone systems
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
OPERA
Suggestive selling
Hotel safety procedures
Communication skills
Entry level

Full Job Description

Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Also follows brand standards for checking in elite members
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes changes as necessary
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Keeps records of room availability and guest’s accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Maintains and takes responsibility for all cash and credit card transactions during working hours
Completes any necessary accounts receivable and direct billing tasks
Follows brand standards when processing guests’ stays based on brand point system
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Uses suggested selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with housekeeping department
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Communicates with the previous and following shifts
Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings and meetings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor

Requirements:

Excellent customer service skills
Ability to work independently and with others
Good communication skills
Ability to give and follow verbal and written instructions
Attention to detail
Ability to multi task
Displays good initiative

#hc193711

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Refine Your Search

desk clerk jobs in charlotte nc

FRONT DESK CLERK

Hotel Front Desk Clerk

Hotel Front Desk Night Auditor

Night Auditor

Night Auditor - Part Time

Spa Coordinator

Front Desk Agent

Hotel Front Desk Clerk (Part-time 2nd)

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