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Operations Director

SBM Management Services, LP -
Concord, NC

Quick Apply

Job Details

Full-time
$180,000 - $200,000 a year
1 day ago

Qualifications

Operational cost reduction
Business development management
Managing customer accounts
Contract management
Strategic goal setting
Strategic management
Bachelor's degree in communications
Employee grievance management
5 years
Safety regulations
Regulatory compliance
Bachelor's degree in business
HR legal compliance
Employee retention
Employee training
Performance feedback (performance evaluation method)
Client relationship development
Budget management planning
Disciplinary action management
Hiring
Driver's License
ADA compliance
Bachelor's degree
Employee health (regulatory compliance standards)
Contractual compliance checks
Staff policy implementation
Employee relations management
Implementation of OSHA safety standards
Interviewing
Communications

Full Job Description

Title:

Operations Director

Job Description:

NOW HIRING: Operations Director

Compensation: $180,000-$200,000 per year

Job Overview

The Operations Director will be responsible for directing and implementing company policy to ensure compliance with contract responsibilities.

Roles & Responsibilities

Manage costs and revenue to meet company top and bottom-line financial goals including:
Expanding business within Strategic Accounts / Clients, negotiating increases with Customers, reduction of operating costs, and or changes in schedules or processes
Directing operations necessary, both directly and through subordinate managers, to carry out contractual responsibilities and profitability that meet both the Customer’s contractual expectations but to exceed their service expectations resulting in the creation of complete Customer satisfaction.
Maintain a safe work environment for self and employees by implementing comprehensive safety, recognition, and training programs
Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.
Budget compliance for identified Accounts
Manage and retain a qualified (individually or through subordinate) staff that is reasonably satisfied with position and compensation, understands, and is trained for their position and has a clear line of sight to the goals and expectations of the company and recognized the impact their contributions to the Company
Provide managerial authority over Regional Operations Director(s)
Participate in the development and implementation of company goals and strategic vision
Travel is required for this position

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

Bachelor’s degree in business, communications, or a related field from a four-year college or university with 5-10 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver’s license.

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Benefits:

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

www.sbmmanagement.com/careers Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

Quick Apply

Refine Your Search

director of customer experience jobs in charlotte nc

Operations Director

Director of Collections & Customer Service Contact Centers

Community Director - 5Line

Director of Premium Services & Engagement

Director of Business Systems and Strategy

Director of Business Development

Assistant Director of Nursing

Director of Business Development -International Freight (Ocean & Air)

Senior Director, Global eCommerce

Director, Commercial Excellence

Practice Director, M&C

VP/Director of Finance

Admissions and Marketing Director

Director of Clinical & Regulatory Support Registered Nurse ContinueCARE Hospital

Director of Commercial Analytics

Assistant Director of Admissions- Charlotte

Director Educational Partnerships

DIRECTOR of ENVIRONMENTAL SERVICES - Matthews, NC

Director of Privacy and ROI

Director of Customer Engagement

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