Date Opened: Wednesday, July 15, 2026 12:00 AM
Close Date: Monday, July 27, 2026 12:00 AM
Department: Innovation and Technology Department
Salary: $98,731.00 - $141,926.09 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
The Cityworks Technical Team is looking for a Senior Software Developer who serves as a key technical contributor responsible for advanced software engineering, system integrations, and environment support.
This position also functions as the backup to the Application Administrator, ensuring continuity of operations across critical enterprise applications.
The ideal candidate is collaborative, proactive, and capable of supporting both development and administrative responsibilities.
Major Duties and Responsibilities
Software Development & Systems Engineering
Design, develop, and maintain complex applications, integrations, and services using .NET/C#, JavaScript, SQL, Python, and related technologies.
Translate business requirements into scalable, maintainable technical solutions.
Lead and enforce development best practices, including code reviews and standards.
Troubleshoot and resolve complex software defects, performance issues, and system bottlenecks.
Collaborate with product owners, analysts, and departmental stakeholders to plan and deliver enhancements.
Support reporting needs and develop ad hoc solutions for end-user departments.
Cityworks Environmental Management
Manage and maintain the City’s 11 Cityworks instances, including upgrades, patches, and environment-specific maintenance.
Provide database administration for development, test, and production environments, including custom tables, triggers, stored procedures, and SQL jobs.
Administer application and database servers supporting Cityworks and related integrations.
Develop, manage, and troubleshoot custom tools and instance-specific enhancements across multiple lines of business.
Maintain and troubleshoot system webhooks between instances (e.g., CATS-to-BEST, Stormwater-to-CDOT, CATS-to-SWS).
Provide front-end user support, workflow optimization, and training across all Cityworks instances.
Monitor application and database performance and coordinate infrastructure support with server administration teams.
Integrations & Data Pipelines
Manage and troubleshoot SSIS integrations involving Coretex, OnBase, Kronos, Emerald, RFID databases, and Cityworks.
Ensure reliability and performance of cross-system data flows and enterprise integrations.
Application Administrator Backup Duties
Serve as secondary support for the Application Administrator to ensure continuity of critical operations.
Assist with configuration, maintenance, and troubleshooting of enterprise applications.
Support user account management, permissions, roles, and security configurations.
Participate in system monitoring, patching, release cycles, and overall environment management.
Assist with vendor coordination, issue escalation, and lifecycle management of supported applications.
Collaboration & Leadership
Work closely with cross-functional IT teams, business units, and vendors to support organizational initiatives.
Provide technical expertise to support strategic planning, system upgrades, and technology roadmaps.
Document processes, configurations, and development standards to enhance operational continuity and transparency.
Minimum Requirements
High School Graduate or Equivalent and seven (7) years of related work experience
OR
2 Year College Degree and five (5) years of related work experience
OR
Bachelor's Level Degree and three (3) year of related work experience
OR
Master's Level Degree and one (1) years of related work experience
or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
Hands-on experience with Cityworks (AMS and/or PLL), including configuration, troubleshooting, and integration.
7+ years of professional software development experience.
Proficiency in .NET, C#, JavaScript, SQL, and modern development frameworks.
Strong experience with API development and system integrations.
Cloud experience required (Azure, AWS, or equivalent), including deploying, configuring, and monitoring cloud-based applications.
Experience with application architecture, system design, and on-prem or cloud environments.
Ability to communicate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and ability to work independently.
The ability to be on-site a minimum of 2 days per week.
Preferred Qualifications
Background in municipal, utility, or public-sector technology environments.
Experience serving in an application administrator or system administrator capacity.
Familiarity with GIS technologies such as Esri ArcGIS, particularly in relation to Cityworks.
Knowledge of DevOps practices, CI/CD pipelines, automated testing, and version control tools (e.g., Azure DevOps, Git).
Experience working within enterprise IT environments, including change management and ITIL practices.
Preferred Skills & Knowledge
Strong understanding of systems software development and hardware compatibility.
Experience with enterprise asset management systems (e.g., Cityworks).
Familiarity with routing, AVL.
Ability to manage multiple complex systems and coordinate with cross-functional teams.
Proficiency in scripting or lower-level programming languages.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected].
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
The City of Charlotte is a drug and alcohol-free workplace.
