Top 44 Global escalations specialist Jobs in Charlotte Nc

Air Logistics Customer Care Specialist
Kuehne+Nagel —Charlotte, NC
- US work authorization
- 1 year
- Communication skills
- Health insurance
- 401(k)
Rewards Specialist (Benefits)
Maersk —Charlotte, NC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Spanish
- Mid-level
- 3 years
- Health insurance
- Paid time off
Clinical Monitoring Specialist
Proximie —Charlotte, NC
- Extended hours
- Surgery
- Mid-level
- 3 years
Quick Apply
Rewards Specialist
Maersk —Charlotte, NC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Spanish
- Mid-level
- 3 years
- Health insurance
- Paid time off
9d
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Charlotte, NC
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Accounts Receivable Specialist
Howden Group Holdings —Charlotte, NC
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- 3 years
- Paid parental leave
- Disability insurance
Project Support Specialist
KELE INC —Concord, NC
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
- Paid parental leave
- Health savings account
11d
Specialist 2, People Data
Electrolux Group —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
5d
Accounts Payable Specialist
Howden Group Holdings —Charlotte, NC
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- 3 years
- Paid parental leave
- Disability insurance
Operations Specialist I, Aerospace & Defense (US)
Airspace —Charlotte, NC
- $20 - $23 an hour
- Weekends as needed
- In-person
- Communication skills
- Entry level
- Dental insurance
- 401(k)
Quick Apply
Consignment Program Specialist
Teleflex —North Carolina
- $75,000 - $80,000 a year
- 3 years
- Finance
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
12d
Payroll Operations Manager
Toppan Packaging Americas —Charlotte, NC
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Senior Critical Facilities Engineer
DivIHN Integration Inc —Charlotte, NC
- $58.48 an hour
- Computer science
- Computer Science
- 5 years
Quick Apply
9d
FSP Associate Contract Specialist/Contract Specialist
Thermo Fisher Scientific —North Carolina
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Associate Client Advocate
WTW —Charlotte, NC
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Analysis skills
- Presentation skills
- Paid jury duty
- Health savings account
Incident Response Assistant Manager (1LOD Risk Management)
London Stock Exchange Group —Charlotte, NC
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
12d
Senior Specialist - Data Sciences
LTM —Charlotte, NC
- $81,215 - $140,000 a year
- DevOps
- JavaScript
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Sr Legal Operations Specialist, Legal Transformation Project Manager
Honeywell —Charlotte, NC
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- 3 years
- Health savings account
- Paid holidays
Digital Content Specialist
Safeguard Medical —Huntersville, NC
- Marketing
- Research
- Mid-level
11d

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Air Logistics Customer Care Specialist

Kuehne+Nagel -
Charlotte, NC

Apply Now

Job Details

Benefits

Health insurance
401(k)
Tuition reimbursement

Qualifications

Customer communication

Full Job Description

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

Are you someone who thrives in a fast-paced environment, enjoys helping customers, and can juggle multiple priorities without missing a beat? If so, we'd love to speak with you.

At Kuehne+Nagel, our Customer Care Specialists serve as trusted partners for our customers, ensuring shipments move efficiently while delivering an exceptional customer experience. This role is perfect for professionals who are highly organized, customer-focused, and energized by solving problems and building relationships.

Whether your background is in logistics, healthcare administration, hospitality, customer service, operations, or another fast-paced environment, we are looking for individuals who can bring strong communication skills, adaptability, and a passion for customer success.

How you create impact

Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
Build strong customer relationships through proactive communication and responsiveness.
Monitor shipments and provide timely updates, solutions, and support.
Investigate and resolve customer concerns, issues, and escalations.
Coordinate with internal teams including Operations, Sales, Pricing, Revenue Care, and Procurement to ensure customer expectations are met.
Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
Support customer implementations and onboarding activities when assigned.
Promote customer adoption of digital tools and self-service solutions.
Identify opportunities to support customer retention, growth, and profitability.

What we would like you to bring

Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
Build strong customer relationships through proactive communication and responsiveness.
1 year of experience in a customer-facing, operations, logistics, healthcare, hospitality, restaurant, dispatching, or similar fast-paced environment.
Demonstrated ability to manage multiple priorities, solve problems, communicate effectively, and deliver exceptional customer service in a high-volume setting.
Monitor shipments and provide timely updates, solutions, and support.Investigate and resolve customer concerns, issues, and escalations.
Coordinate with internal teams including Operations, Sales, Pricing, Revenue Care, and Procurement to ensure customer expectations are met.
Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
Support customer implementations and onboarding activities when assigned.
Promote customer adoption of digital tools and self-service solutions.Identify opportunities to support customer retention, growth, and profitability.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

EEO Statement

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.

Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Contact

Kuehne+Nagel Recruitment Team

Apply Now

Refine Your Search

global escalations specialist jobs in charlotte nc

Air Logistics Customer Care Specialist

Rewards Specialist (Benefits)

Clinical Monitoring Specialist

Rewards Specialist

Team Lead - Global Solutions Onboarding

Accounts Receivable Specialist

Project Support Specialist

Specialist 2, People Data

Accounts Payable Specialist

Operations Specialist I, Aerospace & Defense (US)

Consignment Program Specialist

Payroll Operations Manager

Senior Critical Facilities Engineer

FSP Associate Contract Specialist/Contract Specialist

Service Desk Analyst

Associate Client Advocate

Incident Response Assistant Manager (1LOD Risk Management)

Senior Specialist - Data Sciences

Sr Legal Operations Specialist, Legal Transformation Project Manager

Digital Content Specialist

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