Top 1 Helpdesk coordinator Jobs in Charlotte Nc

MACS Technology Coordinator
Roman Catholic Diocese of Charlotte —Charlotte, NC
- Full-time
- School experience
- Google Workspace
- Computer Science
Quick Apply

Discover related jobs

Based on your search for helpdesk coordinator jobs.

Help Desk Manager
Judi Health —Charlotte, NC
Assist in promptly responding to user requests via ticketing system/phone calls/IM. Experience with Jira Service desk or a similar ticketing system.
$100,000 - $110,000 a year
Quick Apply
7d
IT Asset & Deployment Manager
Elevate —Charlotte, NC
Provide recommendations and partnerships for technology solutions including the creation of technical proposals and soliciting cost estimates.
$70,000 - $90,000 a year
12h

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Human Resource Coordinator
Romanoff Group of Companies —Gahanna, OH
Preferred: Bachelor’s degree in human resources, Business Administration, or related field required. Maintains compliance with federal, state, and local…
Quick Apply
Administrative Coordinator
Central State University —Wilberforce, OH
Manage incoming and outgoing telephone and email communications. Performs various clerical duties as required, including logging and routing incoming mail.

I want to receive the latest job alert for helpdesk coordinator in charlotte nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk coordinator jobs near charlotte nc

Technology Coordinator jobs in Charlotte, NC

Technology Coordinator jobs in Chicago, IL

Technology Coordinator jobs in Dallas, TX

Transaction Coordinator jobs in Dallas, TX

Remote Health Care Coordinator jobs in Memphis, TN

Technology Coordinator jobs in San Francisco Bay Area, CA

Technology Coordinator jobs in Raleigh, NC

Hospital Information Technology jobs in Florida

MACS Technology Coordinator

Roman Catholic Diocese of Charlotte -
Charlotte, NC

Quick Apply

Job Details

Full-time

Qualifications

School experience
ISO standards
NIST standards
Desktop (troubleshooting support)
CompTIA A+

Full Job Description

Description:

POSITION SUMMARY:

Serves as the primary technology support employee for one (or multiple) Mecklenburg Area Catholic Schools (MACS) site(s). The position is a MACS employee, as such, takes direction from the school’s Principal and administrative staff, while direct reporting is through The Diocese of Charlotte’s Technology Services Office. Technology Coordinator is assigned support tickets and provides level I and level II technical support for end-users for the computer and network environment. May be asked to assist RCDOC PC Support staff on level I and II tickets as needed for Diocese of Charlotte (DOC) and Catholic Charities Diocese of Charlotte (CCDOC). This employee serves as a project team member on technology projects. Works with various Diocesan entities delivering technology solutions that align with the strategic direction of the organization.

ESSENTIAL FUNCTIONS:

Works in Autotask helpdesk ticketing system; triage and prioritize tickets, uses Autotask as a primary tool for tracking, documenting, communicating, and closing helpdesk tickets with customers.
Deliver level I and level II technical support for MACS and Diocese of Charlotte employees.
Uses Microsoft Entra and Active Directory and assists in user account management.
Troubleshoot Microsoft Windows/365 and Microsoft Teams; answer “how to” questions.
Troubleshoot Apple iOS/iPadOS, MacOS, and Apple TV devices. Helps manage Apple apps and licenses via Apple School Manager.
Administer the school’s portion of Google Workspace via Google Admin Console, including provisioning accounts and ChromeOS devices.
Assists with endpoint management including desktop management, mobile device management, updating OS and other software, inventory/asset management for their schools, and device lifecycle management and deployment.
Network printer setup and ability to troubleshoot printing issues.
Install, configure, troubleshoot, and maintain computer peripherals and connected devices including interactive projectors and A/V equipment (e.g. cleaning projector filters), printers, scanners, VoIP phones, wireless appliances, cameras, etc.

OTHER RESPONSIBILITIES:

Works with senior team members on projects and service requests.
Assists with school technology budgets and advises school staff on technology needs.
Train school staff on computer hardware and software use for educating students.
Use technology request form (EA) or vendor quote when requesting purchase of all technology items.
Perform other duties assigned by school principal (e.g. rostering for Ed Tech websites).

Requirements:

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

Required; CompTIA A+ Certification
Required; at least one (1) year of “on the job” experience providing PC support in a corporate and/or school environment
Preferred; Associate Degree in Information Technology, Computer Science, Networking, or equivalent
Ability to react to an ever-evolving technology environment with a desire for continued training
Possess excellent communication, organizational, and interpersonal skills
Research solutions to resolve unique technical issues
Knowledge and general understanding of virtual technologies
Have a general understanding of NIST, ISO, and SANS standards
Must have a good record of accomplishment working as part of a team to accomplish common objectives
Candidates should be detail oriented with the ability to prioritize and juggle multiple tasks
Preferred candidates will possess the ability to set and meet deadlines

Quick Apply

Refine Your Search

helpdesk coordinator jobs in charlotte nc

MACS Technology Coordinator

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk coordinator in charlotte nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected