Top 7 Helpdesk coordinator Jobs in Charlotte Nc

IT Support
Trifecta Services Company —Charlotte, NC
- Full-time
- Mid-level
- Office
- Administrative experience
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IT Desktop Support
Axiom Technologies —Charlotte, NC
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Part-Time IT Technician-Charlotte
TMSA Public Charter Schools —Charlotte, NC
- $18 - $25 an hour
- Full-time
- School experience
- Laboratory
- Classroom
Onsite IT Support Tech
BrightFlow Technologies —Mint Hill, NC
- $60,000 - $70,000 a year
- Mid-level
- In-person
- 2 years
- Paid training
- Dental insurance
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Logistics Coordinator
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helpdesk coordinator jobs near charlotte nc

IT Support

Trifecta Services Company
Charlotte, NC

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Job Details

Full-time

Qualifications

Technology purchasing
Employee onboarding
Communication with suppliers
Mobile device support
Authorization controls implementation
IT user and group management
Shipping coordination
IT asset management
Operations coordination
Mid-level
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Order shipping
Administrative experience
VoIP
Internal employee customer service
Task prioritization
Software asset management
Dropbox
Invoice reconciliation
Customer support ticket management
Data access controls implementation
Vendor relationship management
SharePoint
Access control management
Onboarding process management
Equipment inventory management
Ordering supplies
Communication skills

Full Job Description

Trifecta Services Company is currently seeking a highly organized and detail-oriented IT Support Coordinator to join our growing team. As a recognized leader in the demolition and environmental space, Trifecta is looking for someone to serve as the internal liaison between employees, leadership, and our outsourced IT vendors to support technology requests, onboarding processes, equipment management, and system administration tasks are handled efficiently and professionally.

This is an excellent opportunity for someone who enjoys organization, communication, problem-solving, and supporting the day-to-day technology operations of a fast-paced company

Responsibilities

Manage and monitor daily IT helpdesk tickets, including ticket routing, follow-up communication, and resolution tracking
Coordinate employee onboarding and offboarding processes, ensuring all IT-related tasks are completed
Maintain user access and permissions within systems such as SharePoint and other software platforms
Track and maintain company technology inventory, mobile devices, and equipment records
Coordinate equipment ordering, shipping, returns, and vendor pickups
Handle basic end-suer support request for laptops, printers, phones (cell/VoIP), and iPads and escalate to the IT helpdesk as needed
Manage software license assignments, removals, purchases, and renewals; oversee user account management and subscriptions, including telecom carrier accounts and billing
Support communication and coordination with outside IT vendors and service providers
Assist with invoice reconciliation, expense tracking, and IT administrative reporting
Coordinate employee technology training sessions and support documentation
Attend weekly IT coordination meetings and assist with follow-up action items

Qualifications

Strong organizational and communication skills
Ability to manage multiple priorities and follow through on tasks
Professional written and verbal communication
Comfortable working with technology platforms and systems
Experience with Microsoft 365, SharePoint, Dropbox, or ticketing systems preferred
Administrative or IT coordination experience preferred
Self-motivated with strong attention to detail

Quick Apply

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helpdesk coordinator jobs in charlotte nc

IT Support

IT Desktop Support

Part-Time IT Technician-Charlotte

Onsite IT Support Tech

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