Top 14 Helpdesk manager Jobs in Charlotte Nc

Part-Time IT Technician-Charlotte
TMSA Public Charter Schools —Charlotte, NC
- $18 - $25 an hour
- Full-time
- School experience
- Laboratory
- Classroom
Part-Time IT Technician-Charlotte
TMSA Public Charter Schools —Charlotte, NC
- $18 - $25 an hour
- Full-time
- School experience
- Laboratory
- Classroom
Service Desk Lead
Scout Motors —Charlotte, NC
- $120,000 - $145,000 a year
- Full-time
- 18 years or older
- Azure
- 11+ years
- Paid jury duty
- Paid parental leave
Quick Apply
8d
Manager - IT Services Support
SHI International Corporation —Charlotte, NC
- $85,000 - $110,000 a year
- Full-time
- Azure
- PMP
- Office
- Health insurance
- Dental insurance
10d
IT Support Technician
Disaster Resource Group —Charlotte, NC
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
10d
IT Support Technician - NC
Software Technology Inc —Charlotte, NC
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
Onsite IT Support Tech
BrightFlow Technologies —Mint Hill, NC
- $60,000 - $70,000 a year
- Mid-level
- In-person
- 2 years
- Paid training
- Dental insurance
Quick Apply
Desktop Support Technician - CLT Airport
ESP Global Services Limited —Charlotte, NC
- $25 - $27 an hour
- 8 hour shift
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Infrastructure & Security Manager
ROBERT E MASON & ASSOCIATES INC —Charlotte, NC
- Hybrid work
- Azure
- Microsoft Office
- Driver's License
- Paid jury duty
- Paid parental leave
Quick Apply
Systems Engineer
Medical Manufacturing Technologies LLC —Charlotte, NC
- $92,600 - $120,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Disability insurance
Quick Apply
2d
Information Technology (IT) Manager
ALPHA OMEGA CONSTRUCTION GROUP INC —Indian Trail, NC
- Google Workspace
- Computer science
- Computer Science
Quick Apply
Supervisor, Service Delivery
SPX —Charlotte, NC
- 5 years
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
4d
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Charlotte, NC
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Learning Platforms Administrator
Octapharma —Charlotte, NC
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Wellness program
- Health savings account

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Bilingual Technical Support Representative (Spanish Speaking)
DNP Imagingcomm America Corporation —Concord, NC
An associate degree (in a computing field) or two-year technical certificate is preferred. Coordinate with 3rd Party Support groups for field services and…
$19.50 an hour
Quick Apply
IT Support Specialist
Bakkavor USA —Charlotte, NC
Bachelor’s Degree in IT related field, or equivalent work experience in LAN helpdesk environment. Troubleshoots desk side connectivity, WLAN’s and WAP’s.
$30 - $32 an hour
Quick Apply

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Team Lead - IT Helpdesk - Germain Automotive Partnership
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Valid driver's license and reliable transportation for regional travel. This is a working lead role: you will own the escalation queue from Tier 1 and Tier 2…
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Endpoint Administrator
Benesch Law —Columbus, OH
A bachelor's degree in related field is preferred and/or comparable work experience and certifications. Assists in system monitoring, reviewing infrastructure…
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Part-Time IT Technician-Charlotte

TMSA Public Charter Schools -
Charlotte, NC

Apply Now

Job Details

Full-time
$18 - $25 an hour

Qualifications

High school diploma or GED

Full Job Description

Position Summary
The Part-Time IT Technician provides hands-on technical support to faculty, staff, and students at assigned TMSA campus(es). This position is responsible for the day-to-day maintenance, troubleshooting, and operation of school technology infrastructure, including devices, networks, audio-visual systems, and classroom technology. The IT Technician works under the direction of the Operations Manager and coordinates with the central office technology team to ensure technology is functional, secure, and aligned with TMSA’s STEAM mission.
Essential Duties & Responsibilities
Technical Support & Troubleshooting

Provide first-line technical support for faculty, staff, and students on hardware, software, and network issues.
Diagnose and resolve issues with computers, laptops, Chromebooks, tablets, printers, projectors, and interactive boards.
Escalate complex issues to the central office IT team or third-party vendors as appropriate.
Maintain a support ticket log and track resolution status for all reported issues.

Device & Equipment Management

Set up, configure, and deploy new devices for staff and students.
Perform routine maintenance, software updates, and antivirus management on all campus devices.
Manage device inventory including Chromebook carts, teacher laptops, and lab computers.
Assist with device check-out, collection, and end-of-year audits.

Network & Infrastructure Support

Monitor campus Wi-Fi connectivity and report outages or performance issues to the IT Coordinator.
Assist with basic network troubleshooting including router resets, IP conflicts, and access point checks.
Ensure all classroom technology is properly connected to the network and functioning before the school day.
Set up and support audio-visual equipment for classrooms, events, and presentations.
Assist teachers with the integration of educational technology tools including Google Workspace, Schoology, and SMART Boards.
Conduct brief technology orientation sessions for new staff as requested.

Security & Compliance

Ensure all devices comply with TMSA’s Acceptable Use Policy and applicable data privacy requirements (FERPA, COPPA).
Assist with maintaining physical security of technology assets including storage rooms and charging stations.

Minimum Qualifications Education

High school diploma or GED required.
Associate’s degree or vocational certification in Information Technology, Computer Science, or a related field preferred.
Relevant industry certifications (CompTIA A+, Google IT Support Certificate, or equivalent) are a plus.

Experience

Minimum one (1) year of experience in IT support, helpdesk, or a related technical role.
Experience working in a K–12 school or educational environment strongly preferred.
Experience with Chromebooks, Google Workspace for Education, and Windows environments preferred.

Knowledge, Skills & Abilities

Working knowledge of common operating systems (Windows, ChromeOS, iOS/Android).
Familiarity with network fundamentals (TCP/IP, DNS, Wi-Fi troubleshooting).
Ability to communicate technical concepts clearly to non-technical users.
Strong organizational skills and ability to manage multiple priorities simultaneously.
Ability to work independently and exercise sound judgment with minimal supervision.
Commitment to maintaining student and staff data confidentiality at all times.
Patient, professional demeanor when working with students, teachers, and staff.

Working Conditions & Physical Requirements

Work is performed primarily on campus in classrooms, labs, and server/storage rooms.
May require occasional lifting of equipment up to 40 lbs (computers, monitors, equipment boxes).
May require bending, crouching, or working in confined spaces to access cables or equipment.
Schedule may vary based on campus needs; some flexibility required during back-to-school setup periods and end-of-year audits.
Must be available to respond to urgent technology issues during assigned work hours.

Apply Now

Refine Your Search

helpdesk manager jobs in charlotte nc

Part-Time IT Technician-Charlotte

Part-Time IT Technician-Charlotte

Service Desk Lead

Manager - IT Services Support

IT Support Technician

IT Support Technician - NC

Onsite IT Support Tech

Desktop Support Technician - CLT Airport

IT Infrastructure & Security Manager

Systems Engineer

Information Technology (IT) Manager

Supervisor, Service Delivery

IT Help Desk Tier 1 - Bilingual

Learning Platforms Administrator

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