Top 264 Senior account representative Jobs in Charlotte Nc

Operations Claims Specialist
Pacific Life Insurance Company —Charlotte, NC
- $24 - $43 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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10d
Senior Customer Service Representative - Transit
City of Concord —Concord, NC
- $27.11 an hour
- Clean driving record
- Basic math
- Mid-level
- Commuter assistance
7d
Sr Contracts Representative
Honeywell —Charlotte, NC
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
- Health savings account
- Paid holidays
13d
Sr Talent Acquisition Partner
Pacific Life Insurance Company —Charlotte, NC
- $125,100 - $152,900 a year
- Full-time
- 5 years
- Office
- Presentation skills
- Paid parental leave
- Paid holidays
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Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Charlotte, NC
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
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Senior Project Accountant
Skanska USA —Charlotte, NC
- Full-time
- Background check
- Bachelor's degree
- Experience equivalent to degree accepted
- Dental insurance
- 401(k)
Sr Platform Engineer II- Copilot Studio
Pacific Life —Charlotte, NC
- $167,850 - $205,150 a year
- Full-time
- Azure
- Office
- 8 years
- Paid parental leave
- Paid holidays
Director, Treasury Systems Support
Pacific Life —Charlotte, NC
- $138,150 - $168,850 a year
- Full-time
- Office
- Finance
- Analysis skills
- Paid parental leave
- Paid holidays
Sr BPM Platform Solutions Architect I
Pacific Life —Charlotte, NC
- $125,100 - $152,900 a year
- Full-time
- Office
- Master's degree
- AWS
- Paid parental leave
- Paid holidays
Sr Platform Engineer II- Appian
Pacific Life —Charlotte, NC
- $125,100 - $152,900 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Paid holidays
Registered Financial Services Representative - Charlotte, NC
Pacific Life —Charlotte, NC
- $30 - $35 an hour
- Full-time
- Hybrid work
- Research
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
User Access Management Analyst
Pacific Life —Charlotte, NC
- $40.89 - $49.97 an hour
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Business Development Representative
Lingo Staffing —Charlotte, NC
- Full-time
- Hybrid work
- Mid-level
- Business development
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
12d
Construction Defect Senior Technical Specialist
Travelers —Charlotte, NC
- $94,400 - $155,800 a year
- Customer service
- 3 years
- High school diploma or GED
- Wellness program
- Paid holidays
10d
Merchandiser
United Carolina Beverages & Caffey Distributing Company —Charlotte, NC
- Clean driving record
- Merchandising
- Basic math
Director of Commercial Analytics
Pace Analytical Services —North Carolina
- Full-time
- Remote
- English
- Office
- Finance
- Wellness program
- Health savings account
Sr Program Specialist
Honeywell —Charlotte, NC
- Full-time
- Hybrid work
- Engineering
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Senior Manager, Business Operations Lead (Hybrid)
Collins Aerospace —Charlotte, NC
- $132,400 - $251,600 a year
- Full-time
- Hybrid work
- 7 years
- Travel
- US work authorization
- Paid holidays
- Loan repayment program
2d
Purchasing Agent (Gastonia, NC)
Partners Health Management —Gastonia, NC
- Full-time
- Microsoft Outlook
- Writing skills
- Data analysis skills
- Paid holidays
- Disability insurance
Associate Director- DT Hire to Retire Business Applicants (Hybrid)
Collins Aerospace —Charlotte, NC
- $157,200 - $298,800 a year
- Full-time
- Contracts
- Senior level
- Leadership
- Paid holidays
- Loan repayment program

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senior account representative jobs near charlotte nc

Operations Claims Specialist

Pacific Life Insurance Company -
Charlotte, NC

Quick Apply

Job Details

Full-time
$24 - $43 an hour
10 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Benefits from day one
Life insurance

Qualifications

Insurance claims inquiry response
Contract documentation review
Insurance products customer support
Contract review
Email customer support
Phone communication
Payment processing
Coaching
Regulatory compliance in claims processing
Research
Mid-level
Incident Escalation
Accurate transaction records management
Life insurance knowledge
Analysis skills
Bachelor's degree
Internal employee customer service
Operational risk mitigation
Continuous improvement
Task prioritization
Team training
Quality issues
Quality improvement
Mentoring
Operational excellence initiatives
Insurance claims auditing
Claims documentation management
Cross-functional collaboration
Legal compliance
Escalation handling

Full Job Description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

We’re actively seeking a talented Operations Claims professional to join our Operations Claims processing team within the Consumer Markets Division (CMD) in Omaha, NE or Charlotte, NC. This role follows a hybrid schedule of one day a week in office.

As part of the Claims processing team, you’ll move Pacific Life, and your career, forward by ensuring accurate, timely, and compliant processing of insurance claims while delivering exceptional service to customers and internal partners. You will review and process contestable and non-contestable death and living claims on both annuity contracts and life insurance policies.

This position may be filled at the Operations Claims Associate, Operations Claims Specialist, Sr. Operations Claims Specialist, or Sr. Operations Claims Analyst level based on experience and business needs, and we are open to hiring across all levels.

How you’ll help move us forward:

Claims Processing & Adjudication

Review claims against contract and policy provisions to ensure accuracy and appropriate resolution
Process transactions accurately with complete documentation and payment validation
Identify and document outstanding requirements and required next steps
Maintain clear and detailed claim notes for continuity of service
Ensure adherence to regulatory, compliance, and procedural standards

Customer & Partner Communication

Respond to customer and internal partner inquiries via phone and email
Communicate clearly, professionally, and with empathy, especially in sensitive claim situations
Research and resolve claim-related inquiries within service level expectations
Escalate complex or high-risk issues appropriately

Operational Excellence & Risk Management

Balance accuracy, efficiency, and risk mitigation in claims decisions
Identify and report errors, process gaps, and improvement opportunities
Follow established procedures, job aids, and knowledge resources
Support workload balancing and queue management priorities

Collaboration & Team Support

Partner with peers, leadership, and cross-functional teams to resolve issues
Support team workflow needs and participates in functional rotations
Contribute to a professional, collaborative team environment

Leadership, Training & Continuous Improvement (Sr. Operations Claims Specialist)

Provide mentoring, coaching, and peer training
Conduct quality reviews and identify trends
Support process improvements, documentation updates, and project initiatives
Serve as a subject matter expert for complex or escalated claims

The experience you bring:

Operations Claims Associate: 0–2 years of operations or insurance-related experience
Operations Claims Specialist: 2–3+ years of claims processing experience with demonstrated proficiency
Sr. Operations Claims Specialist: 3+ years of advanced claims experience, including complex or contestable claims
Sr. Operations Claims Analyst: 5+ years of experience with expertise in complex or contestable claims
Strong analytical, critical thinking, and problem-solving skills
High attention to detail with ability to manage multiple priorities
Ability to balance accuracy and efficiency in a fast-paced environment
Strong written and verbal communication skills, including handling sensitive situations with empathy
Ability to work both independently and collaboratively

What makes you stand out:

Experience with life insurance and/or annuity claims
Experience handling contestable claims or investigations
Experience with training, mentoring, or coaching

Education Requirements:

Bachelor’s degree or equivalent combination of education and experience

Level Differentiation & Compensation:

Compensation will vary depending on level, experience, and qualifications, and location.

Operations Claims Associate

Entry-level role focused on developing foundational claims knowledge and skills
Omaha Compensation: $24 - $26/hr.
Charlotte Compensation: $25 - $27/hr.

Operations Claims Specialist

Independently performs advanced claims transactions and meets performance expectations
Omaha Compensation: $26 - $28/hr.
Charlotte Compensation: $27 - $29/hr.

Sr. Operations Claims Specialist

Handles complex or contestable claims and contributes to training, quality, and process improvement efforts
Omaha Compensation: $32 - $34
Charlotte Compensation: $33 - $36

Sr. Operations Claims Analyst

Serves as subject matter expert and leads complex investigations and cross-functional initiatives
Omaha Compensation: $39 - $41
Charlotte Compensation: $41 - $43

#LI-RB1

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Quick Apply

Refine Your Search

senior account representative jobs in charlotte nc

Operations Claims Specialist

Senior Customer Service Representative - Transit

Sr Contracts Representative

Sr Talent Acquisition Partner

Inbound Sales Representative (Remote/Eastern Time)

Senior Project Accountant

Sr Platform Engineer II- Copilot Studio

Director, Treasury Systems Support

Sr BPM Platform Solutions Architect I

Sr Platform Engineer II- Appian

Registered Financial Services Representative - Charlotte, NC

User Access Management Analyst

Business Development Representative

Construction Defect Senior Technical Specialist

Merchandiser

Director of Commercial Analytics

Sr Program Specialist

Senior Manager, Business Operations Lead (Hybrid)

Purchasing Agent (Gastonia, NC)

Associate Director- DT Hire to Retire Business Applicants (Hybrid)

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