Top 23 Technical support analyst Jobs in Charlotte Nc

Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Technical Support Analyst
Quilt Software —Charlotte, NC
- $52,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
Quick Apply
Desktop Support Analyst
Cognizant —Charlotte, NC
- Weekends as needed
- Mid-level
- Windows
- 3 years
- Paid parental leave
- Employee stock purchase plan
Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
Quick Apply
IT Support Analyst
Truist Bank —Charlotte, NC
- Full-time
- English
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Helpdesk Analyst
SolarWinds —Charlotte, NC
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Service Desk Analyst
Aecon Group —Charlotte, NC
- Email
- Mid-level
- Windows
- Microsoft Office
- Tuition reimbursement
8d
IT Site Support Analyst - Global Manufacturing
General Motors —Concord, NC
- Overtime
- Microsoft Excel
- 3 years
- Analysis skills
- Benefits from day one
Help Desk Analyst
SI Solutions, LLC —Huntersville, NC
- $54,100 - $65,900 a year
- Full-time
- Oracle
- Computer Science
- Mid-level
User Experience Analyst
OrthoCarolina —Charlotte, NC
- Full-time
- System design
- Mid-level
- 3 years
- Paid holidays
- Tuition reimbursement
Quick Apply
2d
Deposits Implementation & Support Analyst
Jack Henry —Charlotte, NC
- Weekends as needed
- Remote
- Up to 50% travel
- Mid-level
- Analysis skills
10d
Analyst, Enterprise Service Desk
ABACUS —Charlotte, NC
- Microsoft Outlook
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Senior Application Support Analyst (Back Office Lending-Credit Unions)
Jack Henry —Charlotte, NC
- $68,700 - $103,150 a year
- Extended hours
- Remote
- 6 years
- Mid-level
- Accounting
Systems Support Analyst(Unix, Windows, SQL, Autosys, financial)
Fabergent —Charlotte, NC
- Weekends as needed
- Office
- Windows
- 3 years
Quick Apply
Senior Technical Services Analyst
Burn Boot Camp - HQ —Cornelius, NC
- Full-time
- Senior level
- Communication skills
Quick Apply
11d
Service Desk Analyst I
All Lines Technology —Rock Hill, SC
- Full-time
- Mid-level
- Windows
- 1 year
Quick Apply
2d
Service Desk Analyst
All Lines Technology Inc —Rock Hill, SC
- Mid-level
- Windows
- 1 year
Quick Apply
2d
Sr. Analyst, Enterprise Service Desk
ABACUS —Charlotte, NC
- On call
- System design
- Mid-level
- SQL
Quick Apply
Service Desk Analyst Tier II
All Lines Technology —Rock Hill, SC
- Full-time
- Research
- Mid-level
- Windows
Quick Apply
2d
Service Desk Analyst Tier II
All Lines Technology Inc —Rock Hill, SC
- Research
- Mid-level
- Windows
Quick Apply
2d

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Service Desk Analyst

Zones -
Charlotte, NC

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Health insurance

Qualifications

ITIL Foundation
Non-technical user support
Knowledge management
Network troubleshooting
ITIL Certification
Customer relationship building
Email customer support
Technical support via phone
Phone communication
Procedural guides
Technical documentation
Incident report management
Incident management software
Windows
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Desktop (troubleshooting support)
Incident management operations support
Customer service knowledge base
macOS
Linux
Technical support via email
Cross-functional collaboration
Escalation handling
Communication skills
CompTIA A+
Entry level
Client interaction via phone calls

Full Job Description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 6 months
Location:100% remote but must reside in either Winston-Salem, NC or Charlotte, NC
Pay: $25/hr
Hours: M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm

What you will do as the Service Desk Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Client Interaction: Respond to incoming service requests via phone, email, and chat in a professional and courteous manner.
Incident Management: Log and categorize incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
Troubleshooting: Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions.
Escalation: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication.
Knowledge Base: Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.
Customer Service: Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.
Follow-Up: Conduct follow-ups with clients to confirm resolution and gather feedback on their support experience.
Documentation: Document solutions and procedures for future reference and improve operational processes.
Compliance: Adhere to company policies and procedures, including data protection and security guidelines.

What you will bring to the team:

Education: High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
Experience: Previous experience in a customer service role, call center work environment, or technical support position is preferred
Technical Skills: Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals.
Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues effectively.
Customer Focus: Commitment to providing excellent customer service and maintaining positive client relationships.
Teamwork: Ability to work well in a team environment and collaborate with colleagues and other departments.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Quick Apply

Refine Your Search

technical support analyst jobs in charlotte nc

Service Desk Analyst

Technical Support Analyst

Desktop Support Analyst

Junior Service Support Analyst

IT Support Analyst

Helpdesk Analyst

Service Desk Analyst

IT Site Support Analyst - Global Manufacturing

Help Desk Analyst

User Experience Analyst

Deposits Implementation & Support Analyst

Analyst, Enterprise Service Desk

Senior Application Support Analyst (Back Office Lending-Credit Unions)

Systems Support Analyst(Unix, Windows, SQL, Autosys, financial)

Senior Technical Services Analyst

Service Desk Analyst I

Service Desk Analyst

Sr. Analyst, Enterprise Service Desk

Service Desk Analyst Tier II

Service Desk Analyst Tier II

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