Role
We are seeking a professional, goal oriented Veterinary Practice Manager to oversee the day-to-day clinic operations of our Spay/Neuter and Wellness Clinic. This role includes managing workflows, systems, inventory, compliance, resource management and direct supervision of our clinics medical support staff. The Practice Manager will drive the clinic’s success by implementing efficient workflows, maintaining high standards of medical and administrative support, and promoting a positive team culture. This position is Monday - Friday. Since our Clinic does not offer any emergency or sick care, we are not open on the weekends, holidays or nights and there are no "on-call" requirements. Pay is between $60,000 - $65,000 dependent on experience.
Some Major Responsibilities
- Lead daily operations of Spay/Neuter and Wellness Clinics to ensure efficiency, quality patient care, and excellent client service.
- Monitor clinic performance metrics and implement approved process improvements to enhance efficiency and outcomes.
- Supervise RVT's, Veterinary Assistants and administrative staff, and support personnel to foster a collaborative team environment.
- Address client concerns and support a high standard of customer service, escalating complex issues as appropriate.
- Ensure compliance with OSHA, DEA, DHHS, Department of Agriculture, and applicable veterinary and regulatory standards.
- Support development and management of departmental budgets, monitor expenditures, and recommend corrective actions as needed.
- Oversee operational processes related to billing, deposits, inventory, and financial recordkeeping in coordination with Finance
- Support outreach and service utilization strategies that expand equitable community access to care and reflect a nonjudgmental, people-centered approach to service delivery.
- Support implementation of strategic initiatives, service expansion, and operational improvements aligned with organizational priorities and community access goals.
Qualifications
- Required: Minimum 3 years of veterinary medical experience.
- Required: Experience with medical records systems, scheduling software, and data reporting; proficiency with Microsoft Office.
- Preferred: Veterinary practice or high-volume clinic operations management experience.
- Preferred: Minimum 2 years of supervisory or staff management experience.
- Commitment to the mission of the Humane Society of Charlotte and providing accessible, high-quality veterinary care.
- Strong knowledge of veterinary practice operations, staff supervision, budgeting, inventory management, and regulatory compliance.
- Strong leadership, organizational, conflict resolution, and communication skills.
Benefits
- Medical Insurance Covered at 98%
- Dental & Vision Insurance
- 401(k) with Match
- 100% company covered Short Term Disability & Life Insurance
- Medical & Dependent Care FSA
- Employee Assistance Program that Includes Free Mental Health Care, Legal & Financial Help
- Professional Development Assistance & Opportunities for Growth
- Student Loan Assistance (PSLF)
- PTO (3 weeks starting)
- Holiday & Birthday PTO
- Paid Sabbatical Leave
- Paid Parental Leave
- Paid Bereavement Leave
- Paid Pet Bereavement Leave
- Caregiver Leave
- Childcare Center Discounts
- HSC Youth Program Discounts
Pet Discounts Including:
- Medical/Wellness Care Services
- Flea/Tick and Heartworm Preventative
- Dog Training
- Retail Center Items
- Pet Adoption
- Pet Insurance with MetLife
- Pet Food through Hill’s VIP, Royal Canin & Purina Pro Plan
About HSC
HSC has been around for over 47 years, then in 1982 we became the first low cost spay/neuter clinic to open in the southeast US! HSC recently moved into our brand-new Animal Resource Center, and we are thrilled to have a brand-new state-of-the-art facility which allows us to be able to offer more comprehensive services to our community. Our Clinic is a team of 3 DVM's and 22 medical support staff that in 2025 completed over 8,000 spay/neuter surgeries and saw over 7,000 essential care clients. If you prefer an environment that is fast paced, provides quality care and an organization that is rooted in compassion and empathy then look no further.
Come join our team of amazing professionals that are truly proud to be making a difference in the lives of animals and families in our community. Visit our website at www.humanecharlotte.org, for a detailed job description as well as additional information on our organization and culture.
Please keep in mind you will be sent to our third-party testing site for a personality and skills-based test when applying. You will be able to upload your resume and cover letter from there.
*HSC is committed to a diverse work environment in which all individuals are treated with respect and compassion. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. HSC also accepts employees with a criminal background however, employees are accepted based on their charges and the nature of the position. We are unable to accept those with sex offender or animal abuse/neglect charges.
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Family leave
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Pet insurance
- Professional development assistance
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
