Top 3 Help desk manager Jobs in Charlottesville, Va

LEAD HELPDESK TECHNICIAN
Region Ten Community Services Board —Charlottesville, VA
- $23.12 - $34.68 an hour
- Full-time
- Clean driving record
- Word processing
- System design
Quick Apply
IT Operations Manager
University of Virginia —Charlottesville, VA
- Online Application
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance

Other jobs to consider

Find your next job by exploring related positions.

IT Support Technician
Tiger Fuel Company —Charlottesville, VA
Valid driver’s license with good driving record. At least one year of experience providing IT support; Associate’s degree, CompTIA A+ certification, or…
$23 - $26 an hour
11d
IT Support Technician
Peraton —Charlottesville, VA
Bachelor’s degree in computer science, Information Technology, or related technical field and five (5) years of relevant experience; OR Master’s degree and…
$86,000 - $138,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
12d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk manager in charlottesville, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk manager jobs near charlottesville, va

Helpdesk Technician jobs in Charlottesville, VA

It Operations Manager jobs in Las Vegas, NV

It Operations Manager jobs in Alexandria, VA

Clinic Manager jobs in Minneapolis, MN

It Operations Manager jobs in New Jersey

Operations Manager jobs in San Jose, CA

It Support jobs in Nashville, TN

It Specialist jobs in Atlanta, GA

It Operations Manager jobs in Brooklyn, NY

Helpdesk Technician jobs in Wentzville, MO

Helpdesk Technician jobs in Ypsilanti, MI

Biomedical Technician jobs in Spokane, WA

Dialysis Technician jobs in New York, NY

Ophthalmic Technician jobs in South Carolina

Helpdesk Technician jobs in Spokane, WA

Patient Care Technician Icu jobs in Texas

Helpdesk Technician jobs in Fall River, MA

LEAD HELPDESK TECHNICIAN

Region Ten Community Services Board -
Charlottesville, VA

Quick Apply

Job Details

Full-time
$23.12 - $34.68 an hour

Qualifications

Client inquiry handling
Driver's License
Internal employee customer service
Managing projects

Full Job Description

Req# 22000038

POSITION TITLE: LEAD HELPDESK TECHNICIAN

GENERAL STATEMENT OF RESPONSIBILITIES:

The Helpdesk Lead II is responsible for evaluating, upgrading, and implementing the technology infrastructure at Region Ten in conjunction with the Information Technology Director and Program Manager. The performance of duties requires and determining action based on the analysis of facts and the practical application of current technology methods. The incumbent must combine strong analytical skills and problem-solving abilities with project management skills. The incumbent must display excellent interpersonal skills when meeting the needs of senior management, technical personnel and end-users. A high level of customer service is to be exhibited in all interactions with outside contacts, staff and colleagues. The ability to work independently on long- projects, seeing them to completion, is required.

MAJOR DUTIES:

The essential functions of this job are starred below (*) under “Major duties.”
1. *Provides guidance to the systems, programming, and operation staffs in the solution of hardware/software related problems.
2. *Responsible for ensuring systems are operating to company specifications
3. *Monitor network and system performance, security and integrity
4. *Resolve issues lower tiers of support have escalated by troubleshooting cloud and local infrastructure.
5. *Automate tasks and monitor their effectiveness.
6. *Mentor staff and team on technical issues.
7. *Maintain complete technical documentation.
8. *Design and develop the configurations to be deployed on systems using the approved solution.
9. Maintain functional networks (LAN, WLAN, WAN)
10. Maintain/Install software, servers, firewall, switches and phones.
11. Maintains awareness of emerging technologies and project management techniques.
12. Oversee and test security measures (e.g. access authentication and disaster recovery).
13. Establishes configuration management practices and ensures that configuration audits are conducted.
14. Active participation in workplace relationship building.
15. Fosters a positive and supportive work environment while training, and assisting staff.
16. Provides cooperative solutions to requests and inquiries.
17. Other duties as assigned

QUALIFICATIONS: Formal training and work experience exemplifying KSA’s.

EDUCATION:

The incumbent must hold a Bachelor’s degree in Information Technology or similar or two or more years of equivalent experience in IT.

EXPERIENCE:

Previous experience assisting users with computer problems is required.
Previous experience leading a team is preferred.

CERTIFICATION/LICENSE:

Technical certifications such as CompTIA A+ or Microsoft Fundamentals is preferred.
To ensure the safe and efficient operation of the program, a valid Virginia Driver’s License plus an acceptable driving record as issued by the Department of Motor Vehicles are required. For business use of a personal car, a certificate of valid personal automobile insurance must be provided.

KSAS:

Knowledge of: server, network, PC configuration and upgrading; networking concepts; familiarity with office automation software (word processing, spreadsheets, databases); IT standards and practices; fundamentals and concepts of enterprise, distributed, client/server and desktop computer systems; definition of technical specifications from user and business requirements; project planning coordination; service level agreements; practices of effective communication of technical issues to user and client community; user acceptance testing.

Skills in: oral and written communication; organization analysis; interpersonal interactions; Project Management; PowerShell scripting.

Abilities to: Analyze and/or resolve hardware, software, and application problems; problem solve and troubleshoot; lift and carry up to 50 lbs; remain calm, courteous and professional at all times.

Hourly Salary Range:

Grade 10: $23.12 -$37.68 per hour

Position Location: 500 Old Lynchburg Road, Charlottesville, VA 22902

Schedule: Full Time (Non-Exempt)

Position : 000001240

Location : 500 OLD LYNCHBURG RD

Details : Job Description

HOURLY RATE RANGE: $23.12-$34.68

Pay: $23.12 - $34.68 per hour

Work Location: In person

Quick Apply

Refine Your Search

help desk manager jobs in charlottesville, va

LEAD HELPDESK TECHNICIAN

IT Operations Manager

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for help desk manager in charlottesville, va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected